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"Microsoft Exchange couldn't register the service principal name smtpsvc"

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"Microsoft Exchange couldn't register the service ... - 25.Dec.2007 7:21:55 AM

MIDOOooo

Posts: 99
Joined: 6.Jul.2007
Status: offline

now everything working but transport service is hanging in starting state and the error " Microsoft Exchange couldn't register the service principal name smtpsvc" is in event viewer...
wht can i do??

_____________________________

MIDOOooo - Mohamed Talaat
Enterprise Support Engineer
Vodafone -Egypt.

Post #: 1

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RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 7:24:32 AM

grubi

Posts: 5
Joined: 27.Dec.2007
Status: offline

Same problem here.
I did a clean install directly from the SP1 source leading to the porblem described. I verified it by installing from the RTM release on a testsystem where the problem did not occur. Did you fix the problen meanwhile?

Regards,
grubi

(in reply to MIDOOooo)

Post #: 2

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 7:27:32 AM

MIDOOooo

Posts: 99
Joined: 6.Jul.2007
Status: offline

it was mainly communication problem with DC and GC.
run DCDIAG and NETDIAG to verify communication.
try installation with setup switch /prepareAd
http://technet.microsoft.com/en-us/library/bb288907.aspx
and check setup log.

_____________________________

MIDOOooo - Mohamed Talaat
Enterprise Support Engineer
Vodafone -Egypt.

(in reply to grubi)

Post #: 3

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 7:29:10 AM

MIDOOooo

Posts: 99
Joined: 6.Jul.2007
Status: offline

try to use
setspn -a smtpsvc/<QFDN> <computername>
this tool is included with tools in win2003

_____________________________

MIDOOooo - Mohamed Talaat
Enterprise Support Engineer
Vodafone -Egypt.

(in reply to grubi)

Post #: 4

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 7:56:23 AM

grubi

Posts: 5
Joined: 27.Dec.2007
Status: offline

Strange.
Did a setspn -l and the principal is definetly missing.
Serious that the SP1 install fails whereas the RTM install works.
I did a /prepareAd in both cases.
I will restore the images before Exchange installation of DC and Exchange server and see if the problem is reproducable. What it is best to look for in the setup logs after installation? They are quite to large to read eversy line IMHO.

(in reply to MIDOOooo)

Post #: 5

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 8:42:48 AM

MIDOOooo

Posts: 99
Joined: 6.Jul.2007
Status: offline

first check communication with GC and DC with netdiag /fix and dcdiag /fix
then check logs for failure events.
sure SPN things related to AD and GC access.

_____________________________

MIDOOooo - Mohamed Talaat
Enterprise Support Engineer
Vodafone -Egypt.

(in reply to grubi)

Post #: 6

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 10:08:45 AM

grubi

Posts: 5
Joined: 27.Dec.2007
Status: offline

dcdiag test passed without errors.
netdiag test shows one error releated to kerberos, but that's normal when running the 32-bit supporttools on x64.

Is it normal that Exchange installation shows one warning in Hub-Transport prerequisites: "No SMTP or sendconnector with addressspace of * found. Maybe transmission of messages to the Internet may not function properly".
This one is not shown when installing Exchange RTM version.

(in reply to MIDOOooo)

Post #: 7

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 10:10:37 AM

MIDOOooo

Posts: 99
Joined: 6.Jul.2007
Status: offline

no it's normal cuz u have to create a send connector to internet with send domain *

_____________________________

MIDOOooo - Mohamed Talaat
Enterprise Support Engineer
Vodafone -Egypt.

(in reply to grubi)

Post #: 8

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 11:28:08 AM

grubi

Posts: 5
Joined: 27.Dec.2007
Status: offline

Did a clean install in the reimaged environment with same result. Install directly from SP1 sources produces this error from RTM media did not.

Strange.
Will add the principals manually and see what happens.
Everything else seems to operate normally.

Even more strange is that the other principals created by Exchange setup like echangeMDB and son on are present.

Regards,
grubi

< Message edited by grubi -- 27.Dec.2007 11:29:28 AM >

(in reply to MIDOOooo)

Post #: 9

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 11:58:22 AM

grubi

Posts: 5
Joined: 27.Dec.2007
Status: offline

It's even getting better.
After maually adding the missing principals BestPractisAnalyzer is satisfied and did not show additional messages. However eventlog still shows that those principals cannot be registered on startup, because the domian is missing or no connection could be established.

(in reply to grubi)

Post #: 10

RE: "Microsoft Exchange couldn't register the serv... - 27.Dec.2007 1:13:47 PM

MIDOOooo

Posts: 99
Joined: 6.Jul.2007
Status: offline

check DNS and make sure that Dcdiag from exchange
dcdiag.exe /s:<domain controller>
and see the result and make sure that that DC passes all tests.

_____________________________

MIDOOooo - Mohamed Talaat
Enterprise Support Engineer
Vodafone -Egypt.

(in reply to grubi)

Post #: 11