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"On behalf of" - 30.Oct.2006 9:05:06 AM

Felon

Posts: 3
Joined: 30.Oct.2006
Status: offline

One of my customers has a sales and support department. They all have separate email accounts with the sbs server, but they also can see sales@ and support@ mailboxes and are delegates for these accounts. My questions are as follows, can i do this, and how?

- make it so when they reply to sales and support emails it doesnt say "on behalf of"
- make it so they can create emails from said accounts when viewing said mailboxes. Currently it only lets them create emails from their own account, but they can reply to emails "on behalf of"
- finally, went individuals reply or create emails relating to said accounts, make it so the emails they send go into the sent items of said accounts and not their individual sent items boxes.

Can SBS Exchange do this stuff or would a full version be required?
Your help is very much appreciated.
Thanks guys.

Post #: 1

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RE: "On behalf of" - 30.Oct.2006 10:36:15 AM

jchong

Posts: 2516
Joined: 1.Dec.2005
From: Centreville, Virginia
Status: offline

- make it so when they reply to sales and support emails it doesnt say "on behalf of"

Instead of giving your user's delegate rights, give them "Send As" rights. To do this, go to your target mb properties in ADUC, go to the security tab, add your users that need to send as and give them "send as" rights. May take up to 2 hours for perm to take affect.

- make it so they can create emails from said accounts when viewing said mailboxes. Currently it only lets them create emails from their own account, but they can reply to emails "on behalf of"

If they need to send use the From field in Outlook when composing a new message.

- finally, went individuals reply or create emails relating to said accounts, make it so the emails they send go into the sent items of said accounts and not their individual sent items boxes.

Requires third party app.
http://www.ivasoft.biz/unisent.shtml

_____________________________

James Chong
MCSE | M+, S+, MCTS, Security+
msexchangetips.blogspot.com

(in reply to Felon)

Post #: 2

RE: "On behalf of" - 30.Oct.2006 10:39:31 AM

uemurad

Posts: 5571
Joined: 7.Jan.2004
From: California, USA
Status: online

The permission you are looking for is called "Send As". You'll find it on the Security tab of the user object in ADUC (instead of the Exchange-related tabs).

Granting the "Send As" permission will allow the users to create messages from the shared mailbox.

Regardless of which mailbox you "Send As", Sent Items always go into the primary mailbox of the Outlook profile. You'll need a 3rd-party software add-in to change that behavior.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to Felon)

Post #: 3