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'Can't open this item' after server reboot

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'Can't open this item' after server reboot - 5.Aug.2007 9:02:16 AM

hhth

Posts: 11
Joined: 21.Apr.2007
Status: offline

After a server reboot our Exchange 2007 mailboxes give error ('can't open this item') when opeing e-mails received post that-particular-reboot. Pre-that-particular-reboot e-mails can be opened. I have ran eseutil (against DB and logs) and isinteg and everything seems fine. I have tried with different mailboxes, also recreating outlook profiles. Tried from CAS and the same problem occurs and the error below is thrown. I've rebooted several times. In the server's event log I get no errors. I've had to move the mailboxes back to another server running EX2K3. I've also disabled the anti-virus software to no avail.

Request
Url: https://webmail.company.com:443/owa/forms/premium/MessageView.aspx?ae=Folder&t=IPF.Note&a=
User host address: *.*.*.*
User: username
EX Address: /o=GIBTELECOM/ou=First Administrative Group/cn=Recipients/cn=user
SMTP Address: username@company.com
OWA version: 8.0.685.24
Mailbox server: server
Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Failed to get properties.
Call stack
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(PropertyDefinition[] properties, Boolean forceReload)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties, Boolean canSaveOrDisposeMapiProp)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, Origin origin, PropertyDefinition[] autoloadProperties)
Microsoft.Exchange.Data.Storage.Item.InternalBindItem(StoreSession session, StoreObjectId itemId, Byte[] changeKey, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, ItemBindOption itemBindOption, PropertyDefinition[] allPropsToLoad)
Microsoft.Exchange.Data.Storage.Item.InternalBind[T](StoreSession session, StoreId id, PropertyDefinition[] allPropsToLoad)
Microsoft.Exchange.InfoWorker.Common.SingleInstanceItemHandler.GetItemContent(MailboxSession itemStore)
Microsoft.Exchange.InfoWorker.Common.OOF.UserOofSettingsStorage.LoadUserOofSettings(MailboxSession itemStore)
Microsoft.Exchange.Clients.Owa.Premium.MessageView.get_UserOofSettings()
Microsoft.Exchange.Clients.Owa.Premium.MessageView.ShouldShowOofDialog()
ASP.forms_premium_messageview_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
System.Web.UI.Page.Render(HtmlTextWriter writer)
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-1073151871) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=468] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=222][latency=46] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0xC0090081 Lid: 26465 Lid: 21921 StoreEc: 0xC0090081 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE960102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x6708000B Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE960102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67760102 Lid: 25394 Lid: 19506 Lid: 27698 Lid: 11285 StoreEc: 0xC0090081 Lid: 5257 StoreEc: 0xC0090081 Lid: 10786 dwParam: 0x0 Msg: servername Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0xC0090081 Lid: 20385 Lid: 28577 StoreEc: 0xC0090081 Lid: 32001 Lid: 29953 StoreEc: 0xC0090081
Call stack
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
Microsoft.Mapi.MapiProp.GetProps(PropTag[] propTagsRequested)
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)

Post #: 1

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RE: 'Can't open this item' after server reboot - 14.Mar.2008 4:53:04 PM

William.Tait

Posts: 1
Joined: 14.Mar.2008
Status: offline

This is a known issue with all virus protection software on Exchange including Forefront.

You will need to disconnect the Virus protection from Exchange and then reconnect and start the services.

Forefront instructions:

Execute the following:

1). Stop Exchange and ForeFront Services on your mailbox server only.
2). S:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /status
3). S:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /disable
4). S:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /status

5). Start Exchange Services (ForeFront will start automatically).

6). S:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /enable

< Message edited by William.Tait -- 14.Mar.2008 4:54:48 PM >

_____________________________

CoachBill

(in reply to hhth)

Post #: 2