• RSS
  • Twitter
  • FaceBook

Exchange Server Forums

Forums | Register | Login | My Profile | Inbox | RSS RSS icon | My Subscription | My Forums | Address Book | Member List | Search | FAQ | Ticket List | Log Out

Attachments not being downloaded to Windows Mobile Device

Users viewing this topic: none

Logged in as: Guest
  Printable Version
All Forums >> [Microsoft Exchange 2007] >> Mobility >> Attachments not being downloaded to Windows Mobile Device Page: [1]
Login
Message << Older Topic   Newer Topic >>
Attachments not being downloaded to Windows Mobile Device - 14.Mar.2008 2:25:10 PM   
penn_pinto

 

Posts: 27
Joined: 31.Oct.2007
Status: offline
Hi All,

We only have 4 people using Windows Mobile Devices. I had one user approach me and tell me his mail was syncing fine but he could not view attachments on it.

When I sent a test message to it and synced the message came through. When I went to go click on the attachment I got a message that said "Attachments will be downloaded next time you connect and receive e-mail." Of course, after another send and receive it still doesnt work.

I checked the activesync settings on our Exchange 2007 CAS server and the setting to download attachments is checked.

I am awaiting word from the other users on whether they are experiencing the same issues. However, I wanted to reach out to the forum to see if anyone may know of something I need to resolve to get attachments to Windows Mobile Devices to work?

Thank you.

Patrick
Post #: 1
RE: Attachments not being downloaded to Windows Mobile ... - 26.Mar.2008 6:04:29 AM   
rishishah

 

Posts: 784
Joined: 14.Nov.2006
From: Surrey, UK
Status: offline
Are you reverse proxying your CAS? If so with what?

Or is it just NATed via your firewall?

_____________________________

Rishi Shah, MCP

Remember to backup before applying the advice. www.saiconsult.co.uk. Happy to provide Professional Exchange Server Consultancy to anywhere in the world.

(in reply to penn_pinto)
Post #: 2
RE: Attachments not being downloaded to Windows Mobile ... - 26.Mar.2008 7:50:28 AM   
penn_pinto

 

Posts: 27
Joined: 31.Oct.2007
Status: offline
Thank you for the response. It is is natted through our firewall.

In addition, I have checked and another user is working fine and user accounts are set upt he same.

She is using a motorola q and he is using a Treo 700. I updated the software yesterday with the latest release on Treo's site but that didnt resolve anything.

Patrick

(in reply to penn_pinto)
Post #: 3
RE: Attachments not being downloaded to Windows Mobile ... - 31.Mar.2008 8:26:31 AM   
rishishah

 

Posts: 784
Joined: 14.Nov.2006
From: Surrey, UK
Status: offline
Might be bst to kill that users partnership and allow her to re-partner to the CAS.

This might solve it.

Otherwise you are loking at re-setting the mobile device.

Do you have enough space on the mobile device or external card to receive the attachment? If you are using a card ensure it is not corupted and is recognised by the mobile device correctly.

_____________________________

Rishi Shah, MCP

Remember to backup before applying the advice. www.saiconsult.co.uk. Happy to provide Professional Exchange Server Consultancy to anywhere in the world.

(in reply to penn_pinto)
Post #: 4
RE: Attachments not being downloaded to Windows Mobile ... - 1.Apr.2008 1:58:46 PM   
penn_pinto

 

Posts: 27
Joined: 31.Oct.2007
Status: offline
Thanks for your help. I killed the partnership and then had the user re-sync and it worked.

(in reply to rishishah)
Post #: 5
RE: Attachments not being downloaded to Windows Mobile ... - 2.Apr.2008 3:58:28 AM   
rishishah

 

Posts: 784
Joined: 14.Nov.2006
From: Surrey, UK
Status: offline
Glad to know its all working now

_____________________________

Rishi Shah, MCP

Remember to backup before applying the advice. www.saiconsult.co.uk. Happy to provide Professional Exchange Server Consultancy to anywhere in the world.

(in reply to penn_pinto)
Post #: 6

Page:   [1] << Older Topic    Newer Topic >>
All Forums >> [Microsoft Exchange 2007] >> Mobility >> Attachments not being downloaded to Windows Mobile Device Page: [1]
Jump to:

New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Follow TechGenix on Twitter