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Autodiscover 401 error

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Autodiscover 401 error - 23.Aug.2011 11:52:47 AM   
Manning

 

Posts: 77
Joined: 26.Jun.2006
Status: offline
I'm sure I have something missing or misconfigured, but can't determine what it could be.

OWA works, Activesync works.

On my computer with Outlook 2007 I am getting "Not downloading Offline address book files. Server (URL) could not be located. 0X8004010F"

Users with Outlook 2010 do not receive sync issues, but free/busy info is not available when scheduling meetings

When I run Test E-mail AutoConfiguration... I get the following



When I run Test-OutlookWebServices I get errors 1006 and 1013 with The request failed with HTTP status 401: Unauthorized.

Loopback is disabled, IPv6 is disabled.

Server 2008R2 and Exchange 2007 SP3 coexisting with Exchange 2003 on Server 2003. All mailboxes are moved onto Exch07, public folders are replicated, OAB is on the Exch07. Everything goes through an ISA 2006 server with a caching DNS configuration.

Internal namespace is seperate from public. That is to say my internal domain could be internaldomain.com and my public externaldomain.com. My public name resolution is handled by my ISP and ISA directs everything to the Exchange server.

I did not initially have an external URL configured for autodiscover, but have since taken care of that, and the requesite listener and rules in ISA. All of that tests OK, but OAB is still giving issues.

EDIT for a while I thought it could be my certificate as I was seeing a chaining error when I would run sslchecker, but that seems to have sorted itself somehow (???)

< Message edited by Manning -- 29.Aug.2011 4:41:17 PM >


_____________________________

Michael
Post #: 1
RE: Autodiscover 401 error - 31.Aug.2011 4:03:41 PM   
Manning

 

Posts: 77
Joined: 26.Jun.2006
Status: offline
Still banging my head against this trying to find out what is causing the OOF, OAB, Free/Busy issues. Here is what I get now when I test outlook autoconfig



But I still get the Not downloading Offline addess book errors.

Here is what I see when I run get-offlineaddressbook. For Server it shows my new Exch07 server, but for PublicFolderDatabase it shows my old Exch03 server. Could that be the cause of this problem? I am still running both coexisting, though all mailboxes are moved and everything else is replicated.

Virtual Directory shows the correct exch07 server

[PS] C:\Windows\system32>get-offlineaddressbook|fl

Server                          : SERVER02
AddressLists                    : {\Default Global Address List}
Versions                        : {Version4}
IsDefault                       : True
PublicFolderDatabase            : SERVEROLD\First Storage Group\Public Folder Sto
                                re (SERVEROLD)
PublicFolderDistributionEnabled : True
WebDistributionEnabled          : True
DiffRetentionPeriod             : 30
Schedule                        : {Sun.6:00 AM-Sun.6:15 AM, Mon.6:00 AM-Mon.6:1
                                5 AM, Tue.6:00 AM-Tue.6:15 AM, Wed.6:00 AM-We
                                d.6:15 AM, Thu.6:00 AM-Thu.6:15 AM, Fri.6:00
                                AM-Fri.6:15 AM, Sat.6:00 AM-Sat.6:15 AM}
VirtualDirectories              : {SERVER02\OAB (Default Web Site)}
ExchangeVersion                 : 0.1 (8.0.535.0)
AdminDisplayName                :
Name                            : Default Offline Address List
DistinguishedName               : CN=Default Offline Address List,CN=Offline Ad
                                dress Lists,CN=Address Lists Container,CN=company name,CN=Microsoft Excha
                                nge,CN=Services,CN=Configuration,DC=internaldomain,DC
                                =com
Identity                        : \Default Offline Address List
Guid                            : 19d0e29c-f5bd-4a79-b33d-48aa843f89e9
ObjectCategory                  : internaldomain.com/Configuration/Schema/ms-Exch-OAB
ObjectClass                     : {top, msExchOAB}
WhenChanged                     : 8/31/2011 3:24:11 PM
WhenCreated                     : 1/27/2004 10:44:59 AM
OriginatingServer               : server5.internaldomain.com
IsValid                         : True

[PS] C:\Windows\system32>

< Message edited by Manning -- 31.Aug.2011 4:05:00 PM >

(in reply to Manning)
Post #: 2
RE: Autodiscover 401 error - 13.Sep.2011 10:21:52 AM   
Manning

 

Posts: 77
Joined: 26.Jun.2006
Status: offline
OK, so no insight on this huh?

More info - I tested whether or not AutoDiscover and Outlook anywhere work from home yesterday and indeed they do, so obviously I have the public (external) URLs and what-not configured correctly or well enough to work. OAB downloads just fine with no sync errors too over that connection. Can also set up mail enabled devices using AutoDiscover now.

So, I guess can anybody confirm that having the two servers, 2003 and 2007 still coexisting is likely the issue on the private (internal) network? I've read a few thing from MS that suggest this is so. I am very nearly ready to remove the Exch2003 server, but want to be sure that it doesn't need to be in place to resolve this issue.

(in reply to Manning)
Post #: 3
RE: Autodiscover 401 error - 14.Sep.2011 8:27:03 AM   
Gulab

 

Posts: 474
Joined: 31.Jul.2008
From: India
Status: offline
Could be could not be, it depends what is the verison of Outlook you are using?
If it's 2007 than it's nothing to do with Exchange 2007.

What exactly happening right now?

_____________________________

Gulab Prasad,
Consultant
MCC 2011 | MCITP: Exchange 2007-2010 | Lync Server 2010 | Server 2008
Blog:www.exchangeranger.com| http://tinyurl.com/d9onet6

(in reply to Manning)
Post #: 4
RE: Autodiscover 401 error - 14.Sep.2011 10:27:30 AM   
Manning

 

Posts: 77
Joined: 26.Jun.2006
Status: offline
Right now, on my system with Win XP SP3 and Office Outlook 2007 SP2, inside out private network:

Connection status shows the FQDN for our mail server, TCP/IP connection, no failures

Test E-mail Autoconfiguration shows the same info as the screen shot in my second post. The log shows GetLastError=0: httpStatus=200 which I think means successful. The next line shows Autodiscover to https://fqdn/Autodiscover/Autodiscover.xml succeeded (0x00000000)

However, when I look in Outlooks Sync Issues folder, every hour I see the error "Not downloading Offline address book files. A server (URL) could not be located 0x8004010F

Inside our private network, on computers with Office Outlook 2010, users are challenged for credentials when they open Outlook. They do not appear to have the OAB sync issues, or at least I don't see any errors, but Out of Office Assistant does not work, stating server is unavailable. Free/busy does not work. These last two things do not work on the Outlook 2007 systems either.

Out of Office assistant DOES work via OWA though. And as stated before, Outlook anywhere appears to work connecting Outlook 2007 and 2010, and when connected outside the private network using Outlook anywhere, downloading OAB succeeds.

(in reply to Gulab)
Post #: 5
RE: Autodiscover 401 error - 30.Nov.2011 3:56:36 AM   
shanmarsh1

 

Posts: 144
Joined: 13.Sep.2011
Status: offline
I did not initially have an external URL configured for autodiscover, but have since taken care of that, and the ... RE: Autodiscover 401 error
Body Armour | Safeguard Clothing

(in reply to Manning)
Post #: 6

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