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Can't mount priv1.edb on Exchange 2003

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Can't mount priv1.edb on Exchange 2003 - 9.Jul.2004 8:25:00 AM

AndyK

Posts: 5
Joined: 9.Jul.2004
From: Australia
Status: offline

I am new to MS Exchange, so please be patient with me.

I have setup a new Exchange 2003 system and only have the priv1.edb and priv1.stm from a previous insalation. Can i recover a mail box store from those files?

I have copied those two files in the \MDBDATA directory, and restarted the Microsoft exchange Information store service. When I try to mount the mailbox store I get the followig message:

An intenal processing eror has occured. Try restarting the Exchange system manager or the Microsoft exchange information store service, or both. ID no: c1041724 Exchange system manager.

Any feedback would be greatly appreciated.

Thanks,

Andy

Post #: 1

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RE: Can't mount priv1.edb on Exchange 2003 - 10.Jul.2004 10:27:00 PM

Henrik Walther

Posts: 6848
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline

When running eseutil /mh <entire path to database including database name>

Example:
eseutil /mh "c:\Program Files\Exchsrvr\Mdbdata\priv1.edb"

What state is the database in?

(in reply to AndyK)

Post #: 2

RE: Can't mount priv1.edb on Exchange 2003 - 12.Jul.2004 5:51:00 AM

Guest

1. Verify that the database that you want to restore is consistent and that it is in a "clean shutdown" state. To do so, open a command prompt, switch to the ExchSrvr\Bin folder, type the following line, and then press ENTER:
Eseutil /mh YourDatabaseName.edb

In the output that appears in the Command Prompt window, note whether the State line shows as State: Clean Shutdown or State: Dirty Shutdown.

2. If the database is not consistent and if the database log files do not exist, use the Eseutil.exe tool to perform a hard repair on the database.

Warning When you use the following command, Exchange Server data loss occurs. Data loss can be significant; however, in most situations the data loss is minimal. The following command is a hard or forcible state recovery command. Use it only if the database does not return to a consistent state after you run the Eseutil /mh YourDatabaseName.edb command.

To perform a hard repair, open a command prompt, switch to the ExchSrvr\Bin folder, type the following line, and then press ENTER:
eseutil /p YourDatabaseName.edb

After that, run "Eseutil /mh YourDatabaseName.edb" to check if the database has returned to a "Clean Shutdown" state, if so, try mounting the Store again!

(in reply to AndyK)

Post #: 3

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 3:04:00 AM

AndyK

Posts: 5
Joined: 9.Jul.2004
From: Australia
Status: offline

Henrik and Longley ... thanks for the replies.

I've ran the eseutil /mh command and the state of the priv1.edb database was "Clean Shutdown."

However, I get the same error when mounting the information store database.

Any other ideas?

Thanks

(in reply to AndyK)

Post #: 4

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 3:43:00 AM

Guest

Did you delete all the transaction logs from this new server that you copied the database to?

You must make sure there are no log files before trying to mount the database, as your copied database and the log files (from the new server) would not match.

Follow this MS article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;294367&Product=exch2003

(in reply to AndyK)

Post #: 5

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 7:16:00 AM

AndyK

Posts: 5
Joined: 9.Jul.2004
From: Australia
Status: offline

i've deleted *.log and tried to mount the database again without success.

I stopped and started the MS Exchange Information Store Service and there was no change.

Ran eseutil /mh on priv1.edb, pub1.edb and the state was clean shutdown.

Ran eseutil /ml on E00.log like it suggested in the article but to no avail.

when i attempt to mount the database, E00.chk, E00.log, res1.log, res2.log and tmp.edb are created.

Is there anything else I can do to try and recover the database?

Thanks

(in reply to AndyK)

Post #: 6

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 7:21:00 AM

Guest

What's the Event IDs that gets recorded when the databases fail to mount?

(in reply to AndyK)

Post #: 7

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 7:24:00 AM

AndyK

Posts: 5
Joined: 9.Jul.2004
From: Australia
Status: offline

ID no: c1041724
Exchange System Manager

(in reply to AndyK)

Post #: 8

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 7:43:00 AM

Guest

Does all the Exchange services start, ie. Microsoft Exchange Information Store and Microsoft Exchange MTA stacks?

Also, that error code: ID no: c1041724
Exchange System Manager pops up on screen when you try to mount the stores right?

Does anything get registered in event viewer under Application or System?

(in reply to AndyK)

Post #: 9

RE: Can't mount priv1.edb on Exchange 2003 - 19.Jul.2004 9:00:00 AM

AndyK

Posts: 5
Joined: 9.Jul.2004
From: Australia
Status: offline

The following exchange services start automatically:
. Information Store
. Exchange MTA Stacks
. Exchange Routing Engine
. Exchange System Attendant

The ID no: C1041724 error comes up when i right click on the information store and click mount.

In Event Viewer >> Application, the following events are registered when i try and mount the informtion store database:

.Information Store 704 The Database engine started - Event ID 100

. Infrmation Store 704 First Storage Group. The database engine started a new instance. Event ID 102

. The Information Store database "First Storage Group\Mailbox Store (Servername)" is limited to 16384MB. Event ID 1216

. Attempting to start the Microsoft Exchange Information Store "First Storage Group\Mailbox Store (Servername)" Event ID 1000

. Allocation message database resources for database "First Storage Group\Mailbox Store (Servername)". Event ID 1133

. The inforation store could not be loaded because the distinguished name (DN) /O=COMPANYNAME/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=of message database "First Storage Group\Mailbox Store (Servername)" does not match the DN of directory /o=differentCOMPANYNAME/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=

The database may have been restored to a computer that is in an organisation or site different than the original database.

. Error 0x4fc starting database "First Storage Group\Mailbox Store (Servername)" on the Microsoft Exchange Information Store.

. Error 0x4fc starting Storage Group
/DC=au/DC=com/DC=mydomain/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=MYDOMAIN/CN=Administritve groups ...MDB failed to start.

.Information store 704 - First Sotrage group. he database engine stopped the instance.

. Information Store 704 The database engine stopped.

(in reply to AndyK)

Post #: 10

RE: Can't mount priv1.edb on Exchange 2003 - 31.Aug.2004 4:38:00 PM

Davedanceresort

Posts: 3
Joined: 31.Aug.2004
From: Birmingham, England
Status: offline

Did you call your Domain and server the same as before? and use the same IP address? if not, exchange wont use those info stores.

If you cant rebuild your domain to match, i would suggest geting powercontrols from ontrack, and you can restore the info stores back to a live server...

[ August 31, 2004, 04:39 PM: Message edited by: Dave - AND ]

(in reply to AndyK)

Post #: 11

RE: Can't mount priv1.edb on Exchange 2003 - 13.Sep.2004 6:02:00 PM

bcpower

Posts: 3
Joined: 6.Jan.2004
From: Palm Beach Gardens, Florida
Status: offline

I have a question. I am having the exact same problem. Does your posted fixes work when I have all of my xxx.edb files and none of my E00.log files?

[ September 13, 2004, 06:02 PM: Message edited by: BCPower ]

(in reply to AndyK)

Post #: 12

RE: Can't mount priv1.edb on Exchange 2003 - 15.Oct.2004 11:02:00 AM

Guest

Just a note to say thanx very much for this thread... helped me out [Smile]

(in reply to AndyK)

Post #: 13

RE: Can't mount priv1.edb on Exchange 2003 - 16.Oct.2004 12:05:00 AM

Guest

Does the IP need to be the exact same as well?
We are having the same issue in our lab. Trying to restore the database - same error messages exactly. Our original production exchange server was 5.5 and the organization name had some invalid characters so when we upgraded to 2000 the name was changed to remove these characters. Now I get a message that the distinguished names are not the same when trying to mount the restored database and the old organization name is showing up?? I've followed article 813337 to a tee and still the same issue. I'm at a loss as to where to go from here

(in reply to AndyK)

Post #: 14