Today, a user called me to tell me that his Outlook 2007 no longer syncs with Exchange since several days. (Yes, I'm still using Exchange 2000 - it's actually an SBS2000) I've tried several things like destroying Outlook profile file (.ost file) but to no avail. Finally, I think we could just export everything to .pst file, destroy his mailbox, recreate a new one and import everything back. And that how I realize that his mailbox has a big problem:
In "Exchange System Manager", his mailbox has a red cross mark. Then I right-clicked on it to "Purge" the mailbox but a few seconds later, I got this message:
quote:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
Exchange System Manager ID no: c1041724
I've tried with another user's mailbox (there's not many mails in it, so I could destroy it as a test). However, I'm able to purge this second user's mailbox. So the problem is clearly related to this first user's mailbox, but I have no idea what to do.
I've read some MS articles which told me to do a defrag or something else using ESEUTIL. Will this work?
I'd appreciate a lot if someone could shed light on me.
< Message edited by horinius -- 16.Apr.2009 2:02:53 PM >
Here are a bit more info. The "Application" event log gives me:
quote:
Source: MSExchangeIS Mailbox Event ID: 1203
Failed to delete the mailbox of /O=FUTURMASTER/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=<USERNAME> with error 0xfffffc07.
I'm really clueless. I've found one MS article telling me to do this command: eseutil.exe /mh <database>.edb and then look at the outputs (http://support.microsoft.com/kb/328671)
I've even done the command on the .stm file. I could paste the results if needed, but I could resume the main points: For both database file and streaming file: State is "Clean Shutdown" Log Required is "0-0"
So seemingly the private store database is OK, no? Then why can't I purge that strange mailbox?? Another strange thing is that I could reconnect the mailbox to that user without problem!
Someone please help :(
< Message edited by horinius -- 17.Apr.2009 5:44:56 PM >
I've just done an integrity check (eseutil.exe /g) and it said that the database is corrupted :'(
quote:
Integrity check completed. Database is CORRUPTED, the last full backup of this database was on 04/16/2009 22:02:28
Operation terminated with error -1206 (JET_errDatabaseCorrupted, Non database file or corrupted db) after 1052.63 seconds.
I just don't understand why it suddenly would get corrupted! Could I do a "recovery" and then a "repair"? Or my only choice is to recover the full backup dated back to few days ago? :(
If my only choice is to do a full backup recovery, what are the steps/procedure?
< Message edited by horinius -- 17.Apr.2009 6:05:19 PM >
I had a similar problem, but have not looked at my DB state. I went a different path & found the command:
Remove-StoreMailbox
The "help" for it in 2010 SP1 is incomplete, but this did remove a mailbox that wouldn't go away after it was disconnected. My command was : remove-storemailbox -Database DB1 -MailboxState SoftDeleted -identity "Bloggs, Joe"
You can substitute the GUID for identity. Hope this helps someone!
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