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Can't see free/busy off 2003 users

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Can't see free/busy off 2003 users - 9.Jul.2008 5:27:54 PM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		I am hoping this is a quci fix but I have an 07 and 03 server running.  From 2003 I can see 2007 mailboxes free/busy.  From 2007 mailboxes I can see 2007 free/busy but not 2003 mailboxes free/busy.  I can see the public folders from the 2007 mailboxes as well. 
Post #: 1
RE: Can't see free/busy off 2003 users - 9.Jul.2008 6:07:40 PM   
Sembee

 

Posts: 3960
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline 		Have you replicated the free/busy system folder to both servers?

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://www.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.amset.co.uk/

(in reply to dwynne)
Post #: 2
RE: Can't see free/busy off 2003 users - 9.Jul.2008 8:43:30 PM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		I have.  The item count matches on both servers.

(in reply to dwynne)
Post #: 3
RE: Can't see free/busy off 2003 users - 9.Jul.2008 9:16:43 PM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		An update.  I just tested with my mailbox which is on the 2007 Exchange box.  With Outlook 2007 and owa I can't see 2003 free/busy.  With Outlook 2003 I can see 2003 free/busy time. 

Could it be the availability service?

(in reply to dwynne)
Post #: 4
RE: Can't see free/busy off 2003 users - 10.Jul.2008 12:45:05 AM   
Exchange_Geek

 

Posts: 1026
Joined: 31.Dec.2006
Status: offline 		Can you make your default PF Store to be pointed to your E2k3 box, and check now can your OL2k7 users able to see FB info of OL 2k3 users and vice versa

(in reply to dwynne)
Post #: 5
RE: Can't see free/busy off 2003 users - 10.Jul.2008 4:55:55 AM   
ismail.mohammed

 

Posts: 2392
Joined: 9.May2007
From: India
Status: offline 		hi mate,

Can you try this step and let me know the progress

log on to one outlook 2007 dekstop
go to the below path : Key_Current_User\Software\Microsoft\Office\12.0\Outlook\Options\Calendar:  create one dword value "UseLegacyFB"
Values: set it to 1

then let me know the output

(in reply to dwynne)
Post #: 6
RE: Can't see free/busy off 2003 users - 10.Jul.2008 5:00:45 AM   
Exchange_Geek

 

Posts: 1026
Joined: 31.Dec.2006
Status: offline
quote:

 log on to one outlook 2007 dekstop
go to the below path : Key_Current_User\Software\Microsoft\Office\12.0\Outlook\Options\Calendar:  create one dword value "UseLegacyFB"
Values: set it to 1 


If the above steps work for you, this definitely means that there is some problem with Availibility Service and not the free/busy functionality, since when you add this key you basically tell the OL2k7 to simply use the PFs for free/busy and not A.S

(in reply to ismail.mohammed)
Post #: 7
RE: Can't see free/busy off 2003 users - 10.Jul.2008 5:22:38 AM   
ismail.mohammed

 

Posts: 2392
Joined: 9.May2007
From: India
Status: offline 		hi mate,

That is what we need to check first.

(in reply to Exchange_Geek)
Post #: 8
RE: Can't see free/busy off 2003 users - 10.Jul.2008 9:27:27 AM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		Adding the key allowed me to see Exchange 2003 free busy.  I'll start looking at availability.  When I setup the ssl for autodiscover I did not use the name of my server but rather used email.mydomain.com, could that be the issue.


Thanks for your help.

(in reply to dwynne)
Post #: 9
RE: Can't see free/busy off 2003 users - 10.Jul.2008 9:47:38 AM   
ismail.mohammed

 

Posts: 2392
Joined: 9.May2007
From: India
Status: offline 		hi mate,

It seems that Availability service is causing some problem there need to check on that area.
But as of now you can do another workaround go to Exchange Server open IIS console => Default web site => right click public folder => Security = uncheck 128 bit encryption and see that whether it is working for rest of the users.

(in reply to dwynne)
Post #: 10
RE: Can't see free/busy off 2003 users - 10.Jul.2008 10:12:24 AM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		Are you referring to the Exchange 2003 server or 2007.  On 2003 that directory does not have ssl or 128 bit checked.  I unchecked it on Ex 2007 and restarted IIS but  still cannot see the 2003 free/busy.

< Message edited by dwynne -- 10.Jul.2008 1:19:28 PM >

(in reply to ismail.mohammed)
Post #: 11
RE: Can't see free/busy off 2003 users - 10.Jul.2008 9:18:51 PM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		Still struggling with this.  I have this error in the 07 server event log:  Event Type:    Error
Event Source:    MSExchange Availability
Event Category:    Availability Service
Event ID:    4003
Date:        7/10/2008
Time:        8:07:29 PM
User:        N/A

The Availability service could not successfully retrieve Schedule+ free/busy data for one or more legacy Exchange mailboxes.

The AS urls were set to the default fqdn, I changed it to the same address I had setup and that appears ok now.

According to this page (
http://www.theexchangewiki.com/AvailabilityServiceFAQ?show-menu=false  ) the 4003 event can be

4003 – Indicates a failure to look up free/busy information for legacy mailboxes.  This information
comes from public folders.  The root cause could be the public folders are not configured correctly
or AS has not been configured to look up public folders for the legacy mailboxes.  You may need
to run the add-AvailabilityAddressSpace cmdlet and configure AS to lookup public folders.


Anyone know if this couldbe the issue?

(in reply to dwynne)
Post #: 12
RE: Can't see free/busy off 2003 users - 11.Jul.2008 10:59:23 AM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline
quote:

It seems that Availability service is causing some problem there need to check on that area.
But as of now you can do another workaround go to Exchange Server open IIS console => Default web site => right click public folder => Security = uncheck 128 bit encryption and see that whether it is working for rest of the users.


OK so I went back and unchecked 128 bit and SSL on the public folder on Exchange 2007 and now it is working.  Does anyone know if this is a known issue?  This blog seems to say that it is.

http://blog.matthewtrotter.com/?p=19

THANKS - Exchange_Geek and ismail.mohammed

(in reply to dwynne)
Post #: 13
RE: Can't see free/busy off 2003 users - 11.Jul.2008 11:40:00 AM   
ismail.mohammed

 

Posts: 2392
Joined: 9.May2007
From: India
Status: offline 		hi mate,

good to know that it is working... this issue i face when i was doing simulation of interorg between 2k3 and 2k7 for one of my article that time i came to know.

(in reply to dwynne)
Post #: 14
RE: Can't see free/busy off 2003 users - 11.Jul.2008 3:37:33 PM   
Exchange_Geek

 

Posts: 1026
Joined: 31.Dec.2006
Status: offline 		There is quite some of solutions up on the sleeve from Microsoft, it would be great if you could add the entire error with respect to 4003 events.

Here is one solution

http://support.microsoft.com/?kbid=947346

(in reply to ismail.mohammed)
Post #: 15
RE: Can't see free/busy off 2003 users - 11.Jul.2008 3:41:33 PM   
Exchange_Geek

 

Posts: 1026
Joined: 31.Dec.2006
Status: offline 		There is quite some of solutions up on the sleeve from Microsoft, it would be great if you could add the entire error with respect to 4003 events.

Here is one solution

http://support.microsoft.com/?kbid=947346

(in reply to ismail.mohammed)
Post #: 16
RE: Can't see free/busy off 2003 users - 14.Jul.2008 12:09:02 PM   
dwynne

 

Posts: 54
Joined: 10.Apr.2008
Status: offline 		Below is the error I was seeing.  i saw that article you linked to but it did not apply to my setup.  I have a small setup and only on PF database on the Ex 2003 box.

Event Type:    Error
Event Source:    MSExchange Availability
Event Category:    Availability Service
Event ID:    4003
Date:        7/11/2008
Time:        10:54:17 AM
User:        N/A
Computer:    myserver
Description:
Process 5048[w3wp.exe:/LM/W3SVC/1/ROOT/EWS-1-128601940154531250]: Microsoft.Exchange.InfoWorker.Common.Availability.PublicFolderRequest failed. The exception returned is Microsoft.Exchange.InfoWorker.Common.Availability.PublicFolderRequestProcessingException: The remote server returned an error: (401) Unauthorized.. The request information is http://myserver/public/?Cmd=freebusy&start=2008-06-28T16:00:00Z&end=2008-07-28T16:00:00Z&interval=30&u=user email address.. The Availability service could not successfully retrieve Schedule+ free/busy data for one or more legacy Exchange mailboxes. To find the root cause of this error, increase the diagnostic logging level of the MSExchange Availability service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

(in reply to dwynne)
Post #: 17

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