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Can not receive email from specific domain

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Can not receive email from specific domain - 10.Jan.2008 11:32:58 PM   
MTK

 

Posts: 63
Joined: 6.Oct.2005
Status: offline 		Hi All,
I have Exchange 2003 SP 1 Server.

Now I am having the problem with receiving email from one email address.
If they send to my exchange email and cc to my personal gmail, I can received their email from my personal one. My office email is not.

I already check my spam filter list and they are not in my blocked list. I am using IMF and already checked in spam archive folder and their email is not there as well.

Any idea?

Thanks,
MTK
Post #: 1
RE: Can not receive email from specific domain - 10.Jan.2008 11:44:08 PM   
uemurad

 

Posts: 5571
Joined: 7.Jan.2004
From: California, USA
Status: online 		But what happens to the original message?  Does the outside account get an NDR?  If so what does it say?  If not, use Message Tracking to search for the sender.  If that doesn't turn up anything, check your queues and your SMTP log.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to MTK)
Post #: 2
RE: Can not receive email from specific domain - 13.Jan.2008 1:06:47 AM   
MTK

 

Posts: 63
Joined: 6.Oct.2005
Status: offline 		uemurad,
Thanks for the reply...
 
It is strange.. sender did not receive any bounce back email and I could not find any incoming email tracking process in Message tracking Center...
 
Any Idea?
 
Thanks,
MTK

(in reply to MTK)
Post #: 3
RE: Can not receive email from specific domain - 14.Jan.2008 4:58:36 PM   
cestmoi

 

Posts: 159
Joined: 14.May2007
Status: offline 		Just a shot in the dark.  Are you filtering spam yourself or using a 3rd party?  You may want to check to see if that sender's domain is on some sort of Black list with whoever you're using to check against such as (spamhaus.org)...

I had similar problem, but mine was simply the fact that my Zone Alarm's filter had filtered it into my ZA junkmail folder.

(in reply to MTK)
Post #: 4
RE: Can not receive email from specific domain - 14.Jan.2008 8:47:54 PM   
MTK

 

Posts: 63
Joined: 6.Oct.2005
Status: offline 		Cestmoi,
Thanks for your reply...

I am also thinking like that. But I am not using 3rd party. I am using IMF and already check in spam archive folder and their email is not there. I did not configure to delete any email. Just archive for investigation with IMF.

what can I do next ??

(in reply to cestmoi)
Post #: 5
RE: Can not receive email from specific domain - 15.Jan.2008 7:50:29 AM   
sergebsn

 

Posts: 106
Joined: 10.Jan.2007
From: Russia
Status: offline 		Hi!

MTK, uemurad asked you "If not, use Message Tracking to search for the sender.  If that doesn't turn up anything, check your queues and your SMTP log.  " what are you see in SMTP log?
I think you must try to send mail from your office mailbox to this email address and then they trying to answer on your e-mail? After that see SMTP log, queues.


_____________________________

Best Regards,
Serge Borisichev

P.S.:Sorry, for my English

(in reply to MTK)
Post #: 6
RE: Can not receive email from specific domain - 15.Jan.2008 11:25:22 PM   
MTK

 

Posts: 63
Joined: 6.Oct.2005
Status: offline 		Thank u for your advice Gents,

Actually, I aldy check in Message tracking center and SMTP log.

In my smtplog, I can see my email traffic is going out to them. For Eg.

"2008-01-11 22:54:24 64.18.6.14 OutboundConnectionResponse SMTPSVC1 DAEWOOSVR - 25 - - 220+Postini+ESMTP+221+y6_13_0c9+ready.++CA+Business+and+Professions+Code+Section
+17538.45+forbids+use+of+this+system+"

Any Idea?


(in reply to MTK)
Post #: 7
RE: Can not receive email from specific domain - 16.Jan.2008 12:47:59 AM   
uemurad

 

Posts: 5571
Joined: 7.Jan.2004
From: California, USA
Status: online 		Are you sending your outbound messages to Postini?  Have you searched there for them?  Have you configured Content Filtering there?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to MTK)
Post #: 8
RE: Can not receive email from specific domain - 17.Jan.2008 3:57:29 AM   
MTK

 

Posts: 63
Joined: 6.Oct.2005
Status: offline 		No I am not using Postini. I just found that they are using Postini service for their email security.

Is that the problem happen to them?

I think it is..

MTK

(in reply to MTK)
Post #: 9
RE: Can not receive email from specific domain - 17.Jan.2008 10:28:16 AM   
uemurad

 

Posts: 5571
Joined: 7.Jan.2004
From: California, USA
Status: online 		Your outbound message was received by Postini.  If you are not familiar, that is a gateway service that performs Spam and Virus filtering.

Since it appears from Message Tracking and your SMTP log that your message left your environment successfully, it is now up to the recipient to search for the message, beginning at Postini.  Let them know - they should know what to do next.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to MTK)
Post #: 10
RE: Can not receive email from specific domain - 17.Jan.2008 10:24:53 PM   
MTK

 

Posts: 63
Joined: 6.Oct.2005
Status: offline 		Uemura,
My problem is that they can receive my email properly.
But I could not receive their reply email and could not find anywhere....

MTK

(in reply to MTK)
Post #: 11
RE: Can not receive email from specific domain - 17.Jan.2008 11:11:20 PM   
uemurad

 

Posts: 5571
Joined: 7.Jan.2004
From: California, USA
Status: online 		If you are not seeing a connection from their system in your SMTP logs, then you can help them troubleshoot.  Have them check Message Tracking to see if Exchange is sending the message out of their system, have them look at their SMTP logs to see if they are making a connection.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to MTK)
Post #: 12

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