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Cannot install SP1 - 27.May2004 6:07:00 PM

hoth

Posts: 20
Joined: 25.Sep.2003
From: Denmark
Status: offline

Hi all,

I'm trying to install SP1 on my exchange server, but I receive the following message:

"Setup has detected that the hotfix described in knowledge base article 831464 has not been installed. The hotfix is required for Outlook Web Access to function properly".

Well, then I try to download this hotfix and install it, but I keep getting a setup error - "the data is invalid".

Any suggestions?

Kasper

Post #: 1

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RE: Cannot install SP1 - 27.May2004 7:42:00 PM

Randy Temple

Posts: 158
Joined: 1.Aug.2002
From: Michigan
Status: offline

I had to also intall that hot fix. Make sure all of you window updates have been installed. I downloaded the hotfix fromhttp://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&familyid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en

Might have been you download location. Also make sure you are installing it as an admin and not through an RDP client.

(in reply to hoth)

Post #: 2

RE: Cannot install SP1 - 27.May2004 8:33:00 PM

Henrik Walther

Posts: 6848
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline

Yes the HotFix is required, but it's no problem installing it through an RDP client, but bear in mind there's a big chance it requires a reboot.

IT sounds to me like your HotFix file got corrupted doing the download or something, have you tried to download and apply again?

(in reply to hoth)

Post #: 3

RE: Cannot install SP1 - 27.May2004 9:09:00 PM

hoth

Posts: 20
Joined: 25.Sep.2003
From: Denmark
Status: offline

Hi,

Yes I've tried to download it several times, also from different sources.

The strange thing is, that I get the same error with three other hotfixes:

KB828741
KB835732
KB837001

All of them report the same error "The data is invalid". I've tried to download them through Windows Update and Download Center, but I receive the same error.

Kasper

(in reply to hoth)

Post #: 4

RE: Cannot install SP1 - 27.May2004 9:57:00 PM

Henrik Walther

Posts: 6848
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline

Is the error registered in the Application log and if yes could you post the full EventID?

(in reply to hoth)

Post #: 5

RE: Cannot install SP1 - 27.May2004 10:50:00 PM

hoth

Posts: 20
Joined: 25.Sep.2003
From: Denmark
Status: offline

Teh error does not occur in the event log.

Kasper

(in reply to hoth)

Post #: 6

RE: Cannot install SP1 - 31.May2004 12:42:00 PM

Petrenko3000

Posts: 1
Joined: 31.May2004
From: Ukraine, Lviv
Status: offline

I have the same situation! A few days ago I tried to install hotfixes for my Win2003 Server and the installation was failed:

Installation Failure: Windows failed to install the following update.
- Security Update for Windows Server 2003 (KB835732)
- Security Update for Windows Server 2003 (KB828028)

(in reply to hoth)

Post #: 7

RE: Cannot install SP1 - 28.Jun.2004 1:54:00 AM

Guest

AAAARGH! Did anyone ever figure this one out? This has been killing me for weeks. I've tried everything, and that's saying a lot. Anyone have ANY idea what this is?

(in reply to hoth)

Post #: 8

RE: Cannot install SP1 - 28.Jun.2004 9:04:00 PM

hoth

Posts: 20
Joined: 25.Sep.2003
From: Denmark
Status: offline

I didn't solve this either, so I did a reinstall...

Kasper

(in reply to hoth)

Post #: 9

RE: Cannot install SP1 - 9.Jul.2004 1:11:00 PM

matsutton

Posts: 67
Joined: 9.Jul.2004
From: London
Status: offline

Also, if you are installing on a cluster, read KB Article 867624 (This is not referred to in the Release Notes!)

(in reply to hoth)

Post #: 10

RE: Cannot install SP1 - 28.Jul.2004 8:39:00 PM

singletond

Posts: 2
Joined: 28.Jul.2004
From: San Antonio TX
Status: offline

It may be that the hot fix is looking for the largest drive space on which to expand, has found space on a SAN drive, and that it can't handle that connectivity
dave

(in reply to hoth)

Post #: 11

RE: Cannot install SP1 - 29.Jul.2004 12:09:00 AM

singletond

Posts: 2
Joined: 28.Jul.2004
From: San Antonio TX
Status: offline

Latest: Microsoft provided the .dll, we brought the system up in safe mode, copied in the .dll and it worked.

(in reply to hoth)

Post #: 12

RE: Cannot install SP1 - 12.Aug.2004 3:01:00 PM

Guest

OK...Here's the scoop. I always search newgroups for problem resolution before escalating to MS through our Esssential support agreement. Just me, I like fixing things on my own if I can. But this one I could not solve right away and I needed an answer so I logged a call. Here is what they gave me and as soon as I did this the problem was fixed. I thought I would pass this along to give my 2 cents worth back to the newsgroups.

1: Click "Start" then "Run" and type "SIGVERIF" (without the quotation marks) and then press "Enter"

2: Click "Advanced"

3: Select "Look for other files that are not digitally signed"

4: In the "Look in this folder" box hit the Browse button and go to:
"C:\WINDOWS\SYSTEM32\CATROOT"
(Edit path a necessary depending on where Windows is installed. You may need to change "Windows" to "WinNT")

5: Check Include Subfolders

6: Click OK, then click Start
You will get a window with the files that are not signed.
7: Go to the directory (C:\WINDOWS\SYSTEM32\CATROOT) and delete the files the listed in the report.
NOTE: You can open the log file, "SIGVERIF.TXT", that should be under located in "C:\WINDOWS"

8: Please Reboot the server and then install the Hotfix 831464.

(in reply to hoth)

Post #: 13

RE: Cannot install SP1 - 12.Aug.2004 3:22:00 PM

Henrik Walther

Posts: 6848
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline

Great tip P KOHAN!

If everything goes well when I test this in my lab, I will publish a MS KB article regarding this issue.

I'll post it here once it's published.

(in reply to hoth)

Post #: 14

RE: Cannot install SP1 - 14.Aug.2004 12:45:00 AM

kochhar_rahul

Posts: 83
Joined: 7.Jan.2004
From: India
Status: offline

I had seen this kind of an issue, when i was trying to install these patched from a RDP .. Termial client.. installed it on the server.. and ti worked.. check for that.

(in reply to hoth)

Post #: 15

RE: Cannot install SP1 - 14.Aug.2004 11:46:00 AM

Guest

Hey,

The error message refers to a completely different issue. Which hardware are you running and are you running a customized HAL?

Cheers,
S�ren

(in reply to hoth)

Post #: 16