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Cannot mount public store database in Exchange 2003

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Cannot mount public store database in Exchange 2003 - 4.Oct.2011 1:17:14 AM   
jkb

 

Posts: 4
Joined: 4.Oct.2011
Status: offline
Hi - I'm trying to help out a friend with an MS Exchange 2003 public folder problem.

I came in on the scene after some things had already occurred… somehow his public folder disappeared (it was not visible in the Exchange System Manager).

I located the database files [pub1.edb (14 GB size) and pub1.stm (2+MB)] in the mdbdata folder. Below is the output when I ran the command "eseutil /mh pub1.edb":

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Microsoft(R) Exchange Server Database Utilities
Version 6.5
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
Database: pub1.edb

File Type: Database
Format ulMagic: 0x89abcdef
Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,11
Engine ulVersion: 0x620,11
Created ulVersion: 0x620,11
DB Signature: Create time:09/28/2011 15:17:21 Rand:73930294 Computer:
cbDbPage: 4096
dbtime: 12622606 (0xc09b0e)
State: Clean Shutdown
Log Required: 0-0 (0x0-0x0)
Streaming File: Yes
Shadowed: Yes
Last Objid: 3508
Scrub Dbtime: 0 (0x0)
Scrub Date: 00/00/1900 00:00:00
Repair Count: 0
Repair Date: 00/00/1900 00:00:00
Old Repair Count: 0
Last Consistent: (0x5A61,1807,199) 09/28/2011 15:52:22
Last Attach: (0x5A61,17F0,1DB) 09/28/2011 15:52:21
Last Detach: (0x5A61,1807,199) 09/28/2011 15:52:22
Dbid: 2
Log Signature: Create time:05/24/2007 12:43:06 Rand:64708296 Computer:
OS Version: (5.2.3790 SP 2)

Previous Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Previous Incremental Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Current Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Current Shadow copy backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

cpgUpgrade55Format: 0
cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

ECC Fix Success Count: none
Old ECC Fix Success Count: none
ECC Fix Error Count: none
Old ECC Fix Error Count: none
Bad Checksum Error Count: none
Old bad Checksum Error Count: none
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Note that the state was listed as "Clean Shutdown."

I created a new public folder tree and public folder store in the Exchange System Manager and associated them with the pub1 database.

Next I tried to mount the database. The status bar gets to about 66% then I get the this error message:

"An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.
ID no: C1041724"

I looked at the Application log and event ID 9519 is listed in the error record.

In Microsoft KB article http://support.microsoft.com/kb/294318 it lists the following for this event ID:

Event ID: 9519
Source: MSExchangeIS
Type: Error
Description: Error No space left on disk starting database "First Storage Group\Test" on the Microsoft Exchange Information Store.


I'm not really sure what to do at this point… I believe the disk where the database is stored has a lot of room left on it.

Any suggestions on what I can do?

Thanks for your help!
Post #: 1
RE: Cannot mount public store database in Exchange 2003 - 4.Oct.2011 5:07:55 AM   
Neko

 

Posts: 2077
Joined: 11.Nov.2008
From: The Netherlands
Status: offline
Never seen this error before... Only thing that pops right up would be the log files. Where are they stored, and does that drive have sufficient space available?

_____________________________

I reject your reality, and substitute my own - Adam Savage

(in reply to jkb)
Post #: 2
RE: Cannot mount public store database in Exchange 2003 - 4.Oct.2011 10:37:16 AM   
jkb

 

Posts: 4
Joined: 4.Oct.2011
Status: offline
Hi Neko - thanks for your reply.

There were some log files in the same folder (mdbdata) as the database files. I assumed that they were associated with the database I'm trying to mount. After I ran the eseutil /mh command and saw that the database was in a clean shutdown state, I deleted the log files since I assumed they were not needed. When I start Exchange, new log files are immediately created in the mdbdata folder.

The database files are stored on a data drive that has plenty of space on it.

(in reply to Neko)
Post #: 3
RE: Cannot mount public store database in Exchange 2003 - 4.Oct.2011 10:50:48 AM   
Neko

 

Posts: 2077
Joined: 11.Nov.2008
From: The Netherlands
Status: offline
http://support.microsoft.com/kb/294318

Talks of an offline defrag, but that just shrinks the database down, and doesn't really resolve anything.

Have you tried to run a CHKDSK on the volume to see if the freespace is reported properly? Just to exclude problems with the filesystem itself. Possibly run the cleanup application and a defrag after that, tho I doubt it would help.

What I have found is that just cleaning up temp files has solved some problems with Outlook, so you might want to check if there's temp files that can be deleted from the system, to also exclude that as a potential cause.

Does the system drive have sufficient space? Any other drive in the system running low on drive space? What do you determine is sufficient free space available? How big is the database itself?

_____________________________

I reject your reality, and substitute my own - Adam Savage

(in reply to jkb)
Post #: 4
RE: Cannot mount public store database in Exchange 2003 - 4.Oct.2011 12:52:13 PM   
jkb

 

Posts: 4
Joined: 4.Oct.2011
Status: offline
I did do an offline defrag on the database... I forgot to mention that before.

I haven't tried running a CHKDSK on the volume, but I could do that (I'm located more than an hour away from where the server is, and I haven't been successful in setting up remote access, so I can't do that right away).

To determine the free space available I right-clicked on the drive in Windows Explorer and selected "Properties." The data drive where the database is stored (drive E) had a lot of free space, the C drive where Exchange is installed has maybe 10GB (I can't remember exactly what the stats were).

Where would the temp files be stored? On the E drive or the C drive (where Exchange is installed)? Is there somewhere in Exchange System Manager where that is specified?

Thanks for your help, I really appreciate it!

(in reply to Neko)
Post #: 5
RE: Cannot mount public store database in Exchange 2003 - 4.Oct.2011 3:21:38 PM   
Neko

 

Posts: 2077
Joined: 11.Nov.2008
From: The Netherlands
Status: offline
I'm more or less thinking of the temp folders Windows creates, which I'd expect in C:\Windows\Temp

But if you're not at the server, I'd seriously get myself a remote connect to the server and try it from there.

Possibly kill the virusscanner (if any) and see if that would change things. Just the basic OS maintenance I guess.

_____________________________

I reject your reality, and substitute my own - Adam Savage

(in reply to jkb)
Post #: 6
RE: Cannot mount public store database in Exchange 2003 - 4.Oct.2011 3:50:24 PM   
jkb

 

Posts: 4
Joined: 4.Oct.2011
Status: offline
Thanks for the suggestions... I guess I really need to get the remote access up and running. As soon as I do that I will check back in and let you know what I found.

Thanks for your help!

(in reply to Neko)
Post #: 7

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