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Cannot receive external emails

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Cannot receive external emails - 23.Mar.2005 11:37:00 AM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		Hi Guys,
I think youll can help me in this.I m running exchange server 2003 on windows 2003.Now the problem is i can send and receive emails internally as well as i can send email out but i m unable to receive external emails.Please help guys i m new to this.thnx
Post #: 1
RE: Cannot receive external emails - 23.Mar.2005 11:41:00 AM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		Where is your DNS MX record pointing to externally? If you let me know your domain then I can check fo you

(in reply to rahil)
Post #: 2
RE: Cannot receive external emails - 23.Mar.2005 11:52:00 AM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		vertscape

(in reply to rahil)
Post #: 3
RE: Cannot receive external emails - 23.Mar.2005 12:04:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		Okay this is what I get back from an MX query:
vertscape.com mx preference = 10, mail exchanger = mail.vertscape.com

mail.vertscape.com = 213.132.53.165

I can successfully telnet to this address on port 25 and submit a message. Did you get the message is this IP address correct?

(in reply to rahil)
Post #: 4
RE: Cannot receive external emails - 23.Mar.2005 12:55:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		So Dear Paul ,
Can you please tell me what is the best solution as i am not getting emails yet.Please dear i m really getting mad now.Can you write steps on this plz.just tell me what i have to do dear.asap.thnx man.

(in reply to rahil)
Post #: 5
RE: Cannot receive external emails - 23.Mar.2005 1:33:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		CAN ANYONE HELP ME IN THIS PLEASE.

THNXS

(in reply to rahil)
Post #: 6
RE: Cannot receive external emails - 23.Mar.2005 1:41:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		Does your Exchange server that is connected to the internet have an IP address of 213.132.53.165? Because this is where mails for your domain are going to and are being accepted for delivery

(in reply to rahil)
Post #: 7
RE: Cannot receive external emails - 23.Mar.2005 1:44:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		yeah its 213.132.53.165

(in reply to rahil)
Post #: 8
RE: Cannot receive external emails - 23.Mar.2005 1:53:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		In which case mail is been handed off to your Exchange server from the internet. Do you have any queues on your SMTP connector? Do you have any errors in your event log? Have you turned up diagnostic logging on the SMTP virtual server?

(in reply to rahil)
Post #: 9
RE: Cannot receive external emails - 23.Mar.2005 2:08:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		well frankly speaking i have just started with this as my senior is out on a project so i have to handle.so can u tell me what cann i do now.anyways thnanx alot for ur support u r giving me.

(in reply to rahil)
Post #: 10
RE: Cannot receive external emails - 23.Mar.2005 2:12:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		First place to look would be in ESM under the Queues container on your Exchange server that hosts the SMTP connector to the outside world

(in reply to rahil)
Post #: 11
RE: Cannot receive external emails - 23.Mar.2005 2:16:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		yeh i did and its seems to be fine to me

(in reply to rahil)
Post #: 12
RE: Cannot receive external emails - 23.Mar.2005 2:51:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		Next step would be to turn up protocol logging on the SMTP virtual server, under protocols of the server drill down to SMTP right click the virtual server and properties. Enable logging and select all attributes. Send a message from outside to in and then look at the log file should be on c:\windows\system32\smptsvc\

(in reply to rahil)
Post #: 13
RE: Cannot receive external emails - 23.Mar.2005 3:08:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		Ok.I viewed the log file.and tried to send email again

(in reply to rahil)
Post #: 14
RE: Cannot receive external emails - 23.Mar.2005 3:14:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		Did you see anything in the log file?

(in reply to rahil)
Post #: 15
RE: Cannot receive external emails - 23.Mar.2005 3:32:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		still not working

(in reply to rahil)
Post #: 16
RE: Cannot receive external emails - 23.Mar.2005 4:22:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		But what are the logs saying are their any entries from external connections? Or do you see just outbound connections? I can attach to your mail server from the internet and submit a message, so they must be going somewhere

(in reply to rahil)
Post #: 17
RE: Cannot receive external emails - 23.Mar.2005 5:17:00 PM   
rahil

 

Posts: 30
Joined: 13.Dec.2004
From: dubai
Status: offline 		Hi Dear,
thnx alot for your support.i resolved it.actualy we had loaded Ideal Migration Software as we are going to migrate our exchnge server.
I have one question actually it seems that i have lost my emails of everyone received during this process do you have idea how to get it back.thnx 4 ur support neways.thnx alot.

(in reply to rahil)
Post #: 18
RE: Cannot receive external emails - 23.Mar.2005 5:45:00 PM   
Paul Bendall

 

Posts: 126
Joined: 22.Mar.2005
From: London/England
Status: offline 		Nope have no idea as I don't have any idea what your third party software does. The mails should reside in the various NTFS folders associated with the SMTP service

(in reply to rahil)
Post #: 19

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