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Clients Cannot Connect To Mailboxes

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Clients Cannot Connect To Mailboxes - 8.Mar.2011 6:36:15 AM   
savaytse66

 

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Joined: 8.Mar.2011
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This weekend, I decided to migrate from SBS 2008 to SBS 2011.  I followed the Microsoft migration guide to a 'T' (well, almost), and everything seemed to be working fine.  That's when curiosity and inexperience got the best of me, and I managed to royally screw things up.

A brief summary of my setup:
Host server - Windows Server 2008 R2, SP1, running HyperV
VM1 - SBS 2008 w/ RAID 5 passthrough disk for data
VM2 - SBS 2011 w/ single drive passthrough disk for data

As stated above, everything worked after the migration.  However, access seemed to be slow.  That's when I realized that in SBS 2008 (Exchange 2007), I had my mailboxes and program data on a RAID 5 array, but when I migrated, I put this data on a single drive.  So I backed up the old 2008 data, shut down both SBS machines (the 2008 machine is not yet demoted or decommissioned) and mounted both of the data drives in the host server.  I then moved all the data folders from the single drive over to the array, reconfigured the RAID array as the 2011 passthrough drive, rebooted 2011, and changed the RAID drive letter to E:\, which was the drive letter of the single drive at installation time.

It was then I realized that I could have just moved the database path in the EMC and avoided two days' worth of headaches.  But I digress...

I had a lot of trouble getting the mailbox to re-mount, but after verifying a clean shutdown of the database using eseutil /MH, I deleted the log files, attempted to mount, and it worked.  Success, or so I thought.

I can not access the mailbox either with Outlook 2010 on a client machine or through Remote Web Access.  A few notes:
  1. If I delete the Outlook profile on the client machine and create a new one, my Exchange user settings are auto detected, so there's some sort of communication going on.
  2. Once Outlook starts, it asks for my credentials, but then only displays "Trying To Connect", and then eventually "Disconnected"  in the status bar.
  3. I am able to log on to Remote Web access.  When I click the Check Email link, I get prompted for my credentials again in the Outlook Web App, but then just get an HTTP 500 Internal Server Error.
Any thoughts?

I hope I've entertained some of you with my stupidity (I'm sure someday I'll look back and laugh), but I could really use a dose of experienced help.  Thanks.
Post #: 1
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 12:40:04 PM   
travis.sheldon

 

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Joined: 16.Sep.2010
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quote:

I had a lot of trouble getting the mailbox to re-mount, but after verifying a clean shutdown of the database using eseutil /MH, I deleted the log files, attempted to mount, and it worked. Success, or so I thought.


Please provide details on the steps you did to the database to get it to mount..did you do ESEUTIL /p at any point?

(in reply to savaytse66)
Post #: 2
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 12:48:13 PM   
savaytse66

 

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Joined: 8.Mar.2011
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quote:

ORIGINAL: travis.sheldon
Please provide details on the steps you did to the database to get it to mount..did you do ESEUTIL /p at any point?


No, I only used eseutil /mh.  After I verified the clean shutdown, I deleted the logs (actually I just moved them into a temporary folder for safe keeping) out of the mailbox database folder.  After moving the logs, I was able to re-mount the database, for better or worse.

(in reply to travis.sheldon)
Post #: 3
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 12:50:57 PM   
travis.sheldon

 

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Joined: 16.Sep.2010
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Ok, lets try a control test.

Create a new user mailbox in the database that you did all the work on..is this user able to login via OWA?

(in reply to savaytse66)
Post #: 4
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 1:01:57 PM   
savaytse66

 

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quote:

ORIGINAL: travis.sheldon

Ok, lets try a control test.

Create a new user mailbox in the database that you did all the work on..is this user able to login via OWA?


No luck.  I created a new user called crashtestdummy, and the results are the same as my user account: I can log into RWA, but I get an HTTP 500 Internal Server error after clicking through the Check E-mail link.

(in reply to travis.sheldon)
Post #: 5
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 1:54:21 PM   
travis.sheldon

 

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Joined: 16.Sep.2010
Status: offline
Ok, now lets narrow down the scope of the issue being the mailbox database.

Create a new mailbox database and set the EDB and Log path to the E drive..move the crash test dummy account or create a new account.

If this logins, then we can scope the broken part to the database

(in reply to savaytse66)
Post #: 6
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 2:10:37 PM   
savaytse66

 

Posts: 5
Joined: 8.Mar.2011
Status: offline
quote:

ORIGINAL: travis.sheldon

Ok, now lets narrow down the scope of the issue being the mailbox database.

Create a new mailbox database and set the EDB and Log path to the E drive..move the crash test dummy account or create a new account.

If this logins, then we can scope the broken part to the database


That didn't work either.  I created and mounted a new database on the same E drive where the main database presides.  I created a new local move request for crashtestdummy and used the new mail database (NewTestMailboxDatabase) as the target.  The move completed successfully, but I get the same result using RWA.

(in reply to travis.sheldon)
Post #: 7
RE: Clients Cannot Connect To Mailboxes - 8.Mar.2011 2:13:39 PM   
travis.sheldon

 

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Joined: 16.Sep.2010
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Very interesting...

Do you have Outlook Anywhere enabled? If so, what is the result of the outlook anywhere test @ www.testexchangeconnectivity.com

(in reply to savaytse66)
Post #: 8
RE: Clients Cannot Connect To Mailboxes - 9.Mar.2011 6:57:26 AM   
savaytse66

 

Posts: 5
Joined: 8.Mar.2011
Status: offline
quote:

ORIGINAL: travis.sheldon
Very interesting...
Do you have Outlook Anywhere enabled? If so, what is the result of the outlook anywhere test @ www.testexchangeconnectivity.com


Yes, Outlook Anywhere is enabled.  The OA test fails.  I'm pretty sure my settings that I entered were correct, but no guarantees.  SBS 2011 is behind a dynamic IP, so that complicates things a little (Best Practice Analyzer just LOVES me...SBS behind a dynamic IP AND installed on a virtual machine).  I entered my email address as crashtestdummy@mydomain.dyndns.org.  mydomain.dyndns.org is how I've accessed RWA in the past and it's always worked fine, so as long as this was the correct email address to enter, then the OA test fails.

I am going to try a clean install on a new VM and see what happens.  I don't want to waste any more of anyone's time with this, but please know that I deeply appreciate the help you provided.  Assuming the clean install works, I am going to try and compare settings and see if I can find the cause of my problem when i have a bit more free time.  I will post the results if I can find any.

Thanks again.

(in reply to travis.sheldon)
Post #: 9

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