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DST and Message tracking

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DST and Message tracking - 5.Mar.2007 12:17:38 PM   
sabel9579

 

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One weird thing I am noticing is that ever since I applied my DST patches to Exchange whenever I lookup a message via message tracking the time of the messages show as 1 hour ahead.  Messages are shown in Outlook as being sent and received at the correct times.  The only discrepancy is in the message tracking.

Has anyone else seen this issue?
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RE: DST and Message tracking - 5.Mar.2007 2:09:36 PM   
Klinstifen

 

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Woah...I just looked in my message tracking and it is behaving the same way.  Unfortunately, I haven't seen anything mentioned about this either.

Has anyone else seen patches or fixes for this?

(in reply to sabel9579)
Post #: 2
RE: DST and Message tracking - 5.Mar.2007 2:12:07 PM   
sabel9579

 

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At least I am not crazy!!  Thanks!

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RE: DST and Message tracking - 5.Mar.2007 2:27:12 PM   
Klinstifen

 

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I found this:

http://support.microsoft.com/kb/152886

To bad it's for an earlier version.

(in reply to sabel9579)
Post #: 4
RE: DST and Message tracking - 5.Mar.2007 3:52:07 PM   
stevenrlong

 

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I'm seeing the same thing.......................

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RE: DST and Message tracking - 5.Mar.2007 3:55:35 PM   
sabel9579

 

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Can we all say... newly discovered bug???

Interesting... this problem for me started yesterday.  Message tracking is correct up until yesterday.  Seems like Exchange wants to start DST 1 week early.

< Message edited by sabel9579 -- 5.Mar.2007 4:40:46 PM >

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Post #: 6
RE: DST and Message tracking - 5.Mar.2007 4:43:20 PM   
Klinstifen

 

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HA!  That'd be great if it really was starting 1 week early.  Perhaps those responsible for this portion of the code thought it was the first Sunday in March and not the second.  Oh, man...if that turns out to be the reason.  Sigh...silly MS.

(in reply to sabel9579)
Post #: 7
RE: DST and Message tracking - 5.Mar.2007 7:21:41 PM   
kesm0724

 

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Well good to see I'm not the only one who noticed it today.  I figured it was a bug due to the DST patches.  The message does have the correct timestamp when it leaves the organization though.  I had to send a message to my personal account just to make sure.

(in reply to sabel9579)
Post #: 8
RE: DST and Message tracking - 6.Mar.2007 11:34:54 AM   
sabel9579

 

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I just got off the phone with MSFT.  They are aware of this issue and are working on a solution.  They had me send message tracking logs so they could take a look at them.  We will wait to hear back from them regarding a fix.

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RE: DST and Message tracking - 6.Mar.2007 11:42:30 AM   
Klinstifen

 

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Great!  I look forward to hearing what the fix may be.

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Post #: 10
RE: DST and Message tracking - 7.Mar.2007 7:35:03 AM   
sabel9579

 

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Overview:
An issue has been identified in Exchange 2003 where Exchange System Managerís Message Tracking functionality incorrectly displays tracked messages by one hour ahead.  This issue occurs after installation of the February 2007 cumulative time zone update (KB 931836).  Itís important to note that the actual data in the message tracking logs is correct; itís merely a presentation issue in ESMís Message Tracking.  Additionally, once we enter into Daylight Savings Time, this issue will no longer manifest itself.

 
More Information:
Our Microsoft Exchange Sustained Engineering Development Team has been engaged, and they are currently reviewing our options on how to best address this issue.
 
 
Workaround:
If you need to verify the message tracking data, you can use Wordpad to manually view correct data in the message tracking logs (by default, located at C:\Program Files\Exchsrvr\SERVERNAME.log).  Note that the time will be stored in GMT, and you will have to take into account your current time zone, and adjust accordingly.  Alternatively, you could simply subtract one hour from the timestamp shown by ESMís Message Tracking until we fully address this issue. :)

 
Next Steps:
I will continue to supply updates on our progress with respect to this issue, and in the meantime, if you have any questions/comments/concerns, please donít hesitate to contact me directly.


Kind Regards,

Scott Oseychik
Escalation Engineer (Exchange)
Microsoft Corporation
E-Mail:  scottos@microsoft.com
Office:  980-776-9670
Mobile:  704-634-5529

(in reply to Klinstifen)
Post #: 11
RE: DST and Message tracking - 7.Mar.2007 9:21:24 AM   
mcbain

 

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same problem here...
also noticing that some new calendar entries for some people are off by an hour too.  could this be related?  probably worth noting that i haven't applied the DST patch for Exchange 2003 SP1 yet (931978).  any gotcha's with that?

thx.

(in reply to sabel9579)
Post #: 12
RE: DST and Message tracking - 7.Mar.2007 9:37:40 AM   
Klinstifen

 

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mcbain...How could it be related if you haven't patched your server, yet?

sabel9579...Thanks for posting that bit of information.  With MS's speed and dexterity, I am guessing that by the time a fix is found/developed the new DST period will already be in effect.  Oh well...

(in reply to mcbain)
Post #: 13
RE: DST and Message tracking - 7.Mar.2007 9:53:16 AM   
mcbain

 

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 because i did the W2K3 DST OS patch, but not the Exchange SP1 patch yet.

(in reply to sabel9579)
Post #: 14
RE: DST and Message tracking - 7.Mar.2007 9:56:55 AM   
sabel9579

 

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No correleation Mcbain.  You need to patch your Exchange server and rebase your calendar items pronto.  The fact that you have applied your OS DST patches and not your Exchange patch yet means that chances are users are creating calendar appointments now that even after you rebase will still be one hour off.  MSFT has said you need to apply these patches as close to each other as possible to minimize the amount of calendar appointments that are off.

With DST less than 4 days away I would get going on this.  Assume that there will be inconsistencies with some calendar appointments and inform your users to be dilligent at looking at their calendars.

(in reply to mcbain)
Post #: 15
RE: DST and Message tracking - 7.Mar.2007 10:11:10 AM   
Klinstifen

 

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Mcbain, to sabel9579's point this is correct.  Unfortunately, we didn't receive the "apply these patches as close to each other as possible" message from MS until several weeks after we had patched our OS's.  Of course, MS wasn't singing this tune until recently.  Oh well.

Either way you look at it, whether it's related or not, you still have to patch Exchange.  After you patch Exchange things will still be incorrect until you rebase and move items via the Outlook or Exchange Tool.

The fact that calendar items could still be off by an hour, even after running the tools, was the deciding factor for us in our decision not to adjust calendars and leave it up to our users.  It makes more sense, for us, to tell the users to treat all appointments in the new DST period as suspect rather than saying, "Single-instance appointments may be correct.  Recuring meetings you originated should be OK.  Recuring meetings you didn't originate will be correct when the originator's mailbox is patched.  Some meetings will be ahead or behind, depending on this, that, and the other.  etc. etc. ad infinitum."

(in reply to sabel9579)
Post #: 16
RE: DST and Message tracking - 7.Mar.2007 10:51:55 AM   
mcbain

 

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thanks for the heads up.  i just applied the Exchange SP1 DST patch, and rebooted.  and my phone didnt' even ring once!  now of course, i'm left with the Blackberry fallout from this patch....

(in reply to sabel9579)
Post #: 17
RE: DST and Message tracking - 7.Mar.2007 11:03:49 AM   
mriley2

 

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If you makes you feel any better, I ran into the same situation with Exch SP1, BES 4.0. Really no that big of a deal, just reapply the Send As permissions for the BB Service account at the domain level, and where needed on your Exchange servers. Only issue is a handful of accounts affected by the AdminSDHolder thread revoking the Send As inheritance and them getting the red 'X' when trying to send. This had to be dealt with separately.
Also, users' accepting meeting requests were getting the red 'X' although the requests were getting sent. Known issue with BES 4.0 and SP levels prior to 5 thanks to the newly updated CDO.DLL file that is needed by BES.

(in reply to mcbain)
Post #: 18
RE: DST and Message tracking - 8.Mar.2007 1:42:19 PM   
sabel9579

 

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Update:
 
In regards to the Message Tracking issue (where message tracking timestamps are incorrectly ahead by one hour in ESM), we have identified the code which is responsible for causing this issue, and a hotfix is forthcoming.  While I canít commit to a specific date on when you can expect a hotfix, we recognize this is a high-impact bug which affects a large number of Exchange deployments, and this issue is being addressed as ďhigh priorityĒ by our Microsoft Exchange Sustained Engineering Development team.
 
At this point, the code changes are currently being reviewed by the development leads, and once the code review is complete, a new build of exadmin.dll will be built & tested internally (prior to packaging it as a released hotfix).  I will keep everyone apprised as to our progress, and as before, please donít hesitate to contact me directly with any questions/comments/concerns.
 
 
Kind Regards,
 
Scott Oseychik
Escalation Engineer (Exchange)

Microsoft Corporation
E-Mail:  
scottos@microsoft.com
Office:  980-776-9670
Mobile:  704-634-5529

 
p.s. The summary I outlined previously is now posted to our DST blog.

(in reply to mriley2)
Post #: 19
RE: DST and Message tracking - 8.Mar.2007 4:34:08 PM   
Klinstifen

 

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Thanks for the update, sabel9579.

(in reply to sabel9579)
Post #: 20

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