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Error 1638 when reinstalling function of Exchange 2007 Client Access

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Error 1638 when reinstalling function of Exchange 2007 ... - 13.Jun.2011 4:55:17 AM   
Pocasluces1982

 

Posts: 5
Joined: 13.Jun.2011
Status: offline
Hello,

I'm trying to reinstall the Client Access function (from Add / Remove Programs), has left me uninstall it but when installing I get this error:

Opening package 'C:\Sp1\exchangeserver.msi' failed. Another version of this pro
duct is already installed. Installation of this version cannot continue. To co
nfigure or remove the existing version of this product, use Add/Remove Programs
on the Control Panel. Error code is 1638.

The Exchange Server setup operation did not complete. Visit http://support.micro
soft.com and enter the Error ID to find more information.

Exchange Server setup encountered an error.

Whether I get from add and remove programs and from console.

I tried it with the original cd with the sp1, sp2 and sp3, with 3-v2 rollup installed and removed.

Currently version 8.3 with sp3.

Thanks.
Post #: 1
RE: Error 1638 when reinstalling function of Exchange 2... - 16.Jun.2011 11:48:44 PM   
choppol

 

Posts: 720
Joined: 9.Feb.2003
From: sydney
Status: offline
Did you delete the folders in the directory? Also, after uninstall you should reboot the server.

(in reply to Pocasluces1982)
Post #: 2
RE: Error 1638 when reinstalling function of Exchange 2... - 20.Jun.2011 4:17:49 AM   
Pocasluces1982

 

Posts: 5
Joined: 13.Jun.2011
Status: offline
In that folder you mean?
When I installed SP3 but I deleted the directory I downloaded again.
Restart the server after uninstall

(in reply to choppol)
Post #: 3
RE: Error 1638 when reinstalling function of Exchange 2... - 1.Jul.2011 2:13:17 AM   
Pocasluces1982

 

Posts: 5
Joined: 13.Jun.2011
Status: offline
Someone may know how to help?

(in reply to Pocasluces1982)
Post #: 4
RE: Error 1638 when reinstalling function of Exchange 2... - 11.Jul.2011 5:22:48 AM   
Gulab

 

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline
If it says that current version is 8.3 that means its already running SP3.
To check this, check the registry and check what is Configured Version and Unpacked Version.

Reference:
http://blogs.technet.com/b/exchange/archive/2007/05/21/3402900.aspx

_____________________________

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Technology Consultant
Exchange Ranger
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(in reply to Pocasluces1982)
Post #: 5
RE: Error 1638 when reinstalling function of Exchange 2... - 13.Jul.2011 3:33:19 AM   
Pocasluces1982

 

Posts: 5
Joined: 13.Jun.2011
Status: offline
The registry show me actual version 8.3.83.6.
I try to reinstall the sp3 downloaded from the Microsoft site and displays the same error.

(in reply to Gulab)
Post #: 6
RE: Error 1638 when reinstalling function of Exchange 2... - 13.Jul.2011 3:58:29 AM   
Gulab

 

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline
Hi,

Download RU 4 for SP3. Install it and see if you are getting the error message.
I don't see any point reinstalling the RU3. Is there any issue you are facing?

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26692
Post the update.

_____________________________

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Technology Consultant
Exchange Ranger
Check out CodeTwo’s tools for Exchange admins

(in reply to Pocasluces1982)
Post #: 7
RE: Error 1638 when reinstalling function of Exchange 2... - 13.Jul.2011 6:02:53 AM   
Pocasluces1982

 

Posts: 5
Joined: 13.Jun.2011
Status: offline
RU 4 intalled ok.
When I try to install the Client Access function (from Add / Remove Programs), I get this error:

Opening package 'C:\Sp3\exchangeserver.msi' failed. Another version of this pro
duct is already installed. Installation of this version cannot continue. To co
nfigure or remove the existing version of this product, use Add/Remove Programs
on the Control Panel. Error code is 1638.

The Exchange Server setup operation did not complete. Visit http://support.micro
soft.com and enter the Error ID to find more information.

Exchange Server setup encountered an error.

(in reply to Gulab)
Post #: 8
RE: Error 1638 when reinstalling function of Exchange 2... - 14.Jul.2011 4:41:38 AM   
Gulab

 

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline
Hi,

Just a little update on RU4, its been taken out from Download site due to issues with it.
http://www.microsoft.com/exchange/en-us/licensing-faq.aspx

About your issue, did you tried to install the RU from Setup.exe directly. Don't install or update from Control Panel.

Post the update.

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo’s tools for Exchange admins

(in reply to Pocasluces1982)
Post #: 9
RE: Error 1638 when reinstalling function of Exchange 2... - 19.Jul.2011 8:35:19 AM   
Gulab

 

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline
Hello All,
That RU4 update was for Exchange Server 2010 not for Exchange 2007.

Any update on the issue?

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo’s tools for Exchange admins
Post #: 10
RE: Error 1638 when reinstalling function of Exchange 2... - 19.Jul.2011 9:11:30 AM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

Have seen this issue also with Exchange 2010. Solution in that case was to remove all the updates and install again. This would mean you also should remove SP3 and reinstall it again.

Regards,
Johan

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Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to Pocasluces1982)
Post #: 11
RE: Error 1638 when reinstalling function of Exchange 2... - 19.Jul.2011 9:14:34 AM   
Gulab

 

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline
Noooooooooooooo....
If you remove SP3 entire exchange will be removed.

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo’s tools for Exchange admins

(in reply to jveldh)
Post #: 12
RE: Error 1638 when reinstalling function of Exchange 2... - 19.Jul.2011 3:58:15 PM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
yep gulub your right my fault misread the text. Please remove all rollups installed on the Exchange server and then try again.
Besides this post the setup log.

Regards,
Johan

< Message edited by jveldh -- 19.Jul.2011 4:03:15 PM >


_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to Gulab)
Post #: 13
RE: Error 1638 when reinstalling function of Exchange 2... - 21.Jul.2011 10:56:57 PM   
vividvr

 

Posts: 1
Joined: 21.Jul.2011
Status: offline
I also have the same problems listed oboved,can anyone help me and solve it,thanks very much

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car dvr

(in reply to jveldh)
Post #: 14

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