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Error moving .OST files to .PST files

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Error moving .OST files to .PST files - 24.Oct.2008 9:54:04 AM   
spwoods21

 

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I have a user that is trying to move emails from her inbox to her personal folder.  She gets an error  "Cannot move the items.  The item cannot be moved.  It was either already moved or deleted, or access was denied."  We are using Outlook 2007/Exchange2003 sp2.  The error happens either when she tried to click and drag or right clikc move.  Please advise.

Thanks.
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RE: Error moving .OST files to .PST files - 24.Oct.2008 11:22:42 AM   
Sembee

 

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How many items? Outlook can cough if you try and move too many items at a try.
How large is the PST file?

Simon.

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(in reply to spwoods21)
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RE: Error moving .OST files to .PST files - 24.Oct.2008 1:06:57 PM   
uemurad

 

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I have also seen this happen if a particular item is corrupted in some fashion.  You'll be able to determine if this is the case if you reduce the number of items being moved until they actually move.  Eventually you'll get to the point where a single message refuses to move.  You can also test by attempting to move that message to a different folder (including Deleted Items).  If it still refuses to move, then your choices are to keep it in the mailbox as is, or bypass the Deleted Items folder by using Shift-Del.

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Dean T. Uemura
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(in reply to spwoods21)
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