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Exchange 2003 / Activesync / OMA - 11.Aug.2006 4:02:36 PM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

Hi there,

I have an Windows Server 2003 SP1 running Exchange 2003 SP2, and I am trying to use the Direct push using Activesync
with a Mobile Smartphone.

I've followed the Windows mobile setup upon exchange server and all mobile config's have been setup and enabled. Our Outlook OWA works Internally and Externally. We've set up the rules upon the firewall with the relevant ports enabled. The logs upon the firewall are ok also showing the connection through.

We tried connecting the Mobile device using an External IP address we have setup upon of Mail server.

Upon the Handset itself I get the following error

Your Microsoft Exchange server does not have permission to synchronise with your current settings. Contact you exchange administrator

Support Code 0x85010004

I then found upon the Microsoft site Article 919864 and promptly contact Microsoft product support for the fix pack
after we applied the Microsoft fix pack 919864. Within the Exchange server event viewer the application log informs us of the following code Event 1503, Source MSExchangeOMA, 403 Forbidden.(more detail below)

Any ideas what I should do next ????

Any help greatly appreciated

----------------------------------------------------------------------------------------------------------------------

Event Type:    Error
Event Source:    MSExchangeOMA
Event Category:    (1000)
Event ID:    1503
Date:        11/08/2006
Time:        09:45:57
User:        N/A
Computer:    "Our Mailserver Name"
Description:
An unknown error occurred while processing the current request:
Message: The remote server returned an error: (403) Forbidden.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Post #: 1

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RE: Exchange 2003 / Activesync / OMA - 17.Aug.2006 4:55:10 PM

Binary Fission

Posts: 19
Joined: 16.Jan.2004
From: Michigan
Status: offline

I just had the same error on a test machine. I resolved it by following Resolution Method 2 of MS KB Article 817379. http://support.microsoft.com/kb/817379/ Good luck!

(in reply to Amber1)

Post #: 2

RE: Exchange 2003 / Activesync / OMA - 29.Aug.2006 1:14:00 PM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

Hi There Binary Fisson.

Just seen your post,(sorry I've not replied earlier, i've been away) I will also follow that resolution method 2. I'd seen it before
but wanted to see if anyone else had applied it.

Thanks for the Infomation

(in reply to Binary Fission)

Post #: 3

RE: Exchange 2003 / Activesync / OMA - 29.Aug.2006 2:17:54 PM

a.grogan

Posts: 1887
Joined: 12.Apr.2005
From: London
Status: offline

Hiya Amber, failing the resolution in the KB article have a look at: http://telnetport25.blogspot.com/2006/08/configuring-exchange-2003-sp2-direct.html

A

_____________________________

Andy Grogan
MSExchange.org Forums Moderator
For my general ramblings about Exchange please visit my blog:
W: http://telnetport25.wordpress.com/
M: manifoldmaster@gmail.com

(in reply to Amber1)

Post #: 4

RE: Exchange 2003 / Activesync / OMA - 29.Aug.2006 6:42:22 PM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

Binary Fission,

I've tried the solution 2 , my handset errors as follows

"Your account in Microsoft Excahnge Server does not have permission to syncronise with your current settings
Contact you Excahnge Server administrator"

Support Code 0x85010004

(in reply to a.grogan)

Post #: 5

RE: Exchange 2003 / Activesync / OMA - 30.Aug.2006 12:56:53 PM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

Guys,
I've managed to obtain this code from the server, any ideas ?

Server Error in '/MobileAdmin' Application.

The remote server returned an error: (403) Forbidden. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The remote server returned an error: (403) Forbidden.

Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
[WebException: The remote server returned an error: (403) Forbidden.] System.Net.HttpWebRequest.CheckFinalStatus() +680 System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult) +74 System.Net.HttpWebRequest.GetRequestStream() +234 Microsoft.Exchange.AirSync.Admin.Mailbox.propFindRequest(String deviceUri) +240 Microsoft.Exchange.AirSync.Admin.Mailbox.getDevices() +194 Microsoft.Exchange.AirSync.Admin.Devices.refreshDevicesTable() +135 Microsoft.Exchange.AirSync.Admin.Devices.Page_Load(Object sender, EventArgs e) +190 System.Web.UI.Control.OnLoad(EventArgs e) +67 System.Web.UI.Control.LoadRecursive() +35 System.Web.UI.Page.ProcessRequestMain() +750

Version Information: Microsoft .NET Framework Version:1.1.4322.2300; ASP.NET Version:1.1.4322.2300

(in reply to Amber1)

Post #: 6

RE: Exchange 2003 / Activesync / OMA - 31.Aug.2006 7:49:04 PM

a.grogan

Posts: 1887
Joined: 12.Apr.2005
From: London
Status: offline

Hiya Amber, have you tried the permissions as given in the article above (telnetport25)?
A

_____________________________

Andy Grogan
MSExchange.org Forums Moderator
For my general ramblings about Exchange please visit my blog:
W: http://telnetport25.wordpress.com/
M: manifoldmaster@gmail.com

(in reply to Amber1)

Post #: 7

RE: Exchange 2003 / Activesync / OMA - 1.Sep.2006 11:03:47 AM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

Not yet Andy but I'm going to give it a try later on today, thanks.

(in reply to a.grogan)

Post #: 8

RE: Exchange 2003 / Activesync / OMA - 1.Sep.2006 2:19:38 PM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

Andy, I've had a look and adjusted within ESM in accordance to your instructions. One point of note we don't have
a front and back end server, its all on one. Could this have an affect?

(in reply to Amber1)

Post #: 9

RE: Exchange 2003 / Activesync / OMA - 2.Sep.2006 5:01:52 PM

dvscoolguy

Posts: 37
Joined: 10.Feb.2006
Status: offline

Are you using SSL? Or FBA? If your forcing SSL or using FBS you will HAVE to use 817379.

Do you have the root cert installed on the device? Unless you have a third party Cert(versign), it must be.

If your not using SSL. Do you have integrated enabled on the exchange folder in IIS? It must be.

On the Micorsoft-server active-sync folder. It should just be basic.

Peace:)

Dvs

(in reply to Amber1)

Post #: 10

RE: Exchange 2003 / Activesync / OMA - 6.Sep.2006 4:39:02 PM

Amber1

Posts: 11
Joined: 11.Aug.2006
Status: offline

I have finally managed to get the Server to work but not using SSL.

Just need to get the .doc and .xls attachments to open on the handset now.

I've tested the remote wipe from the web console, worked well !!!!

So to use SSL I should use the 817379 article are there any other points of refernce or advice anyone can give?

Thanks A lot , this forum has been a really good source information.

(in reply to dvscoolguy)

Post #: 11

RE: Exchange 2003 / Activesync / OMA - 9.Sep.2006 12:45:55 PM

dvscoolguy

Posts: 37
Joined: 10.Feb.2006
Status: offline

If your requiring SSL then 817379 will HAVE to be used.

Ensure the root cert is installed on the device.

If the CA is installed on the exchange server the easiest way to install the cert on the device is to go to
http://servername/certsrv

Peace:)

Dvs

(in reply to Amber1)

Post #: 12

RE: Exchange 2003 / Activesync / OMA - 10.Nov.2006 3:08:09 PM

rrisher

Posts: 25
Joined: 7.Nov.2006
Status: offline

I'm having this same problem. I have disabled SSL on the OMA just for troubleshooting purposes.and everything works great when loggin in to https://server/OMA/, but not with it turned on.

Now when I try active sync with the server settigns on the phone it never reches the server and I have ssl off on the active sync settings. It will eventually time out saying that the server is unreachable.

what am I missing here?

(in reply to dvscoolguy)

Post #: 13