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External emails not retrieved in Outlook on newly created mailboxes

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External emails not retrieved in Outlook on newly creat... - 29.Aug.2008 2:00:46 PM

naniuk

Posts: 2
Joined: 29.Aug.2008
Status: offline

Hi all!
I'm having the following problem with Exchange 2003 and any help on this
would be much appreciated! :)

After changing the DC on the network to Windows 2003 and upgrading the
functional level on the network to W2003 happens that although I can send
emails from Outlook to both internet and external addresses I cannot receive
emails from external addresses, only receives from internal mailboxes.

Note that this ONLY happens on new mailboxes that are created, the old ones
that were already in Exchange work perfectly.

No delivery errors are received in Ouytlook and after checking the System
Manager in Exchange, the message counter for the mailbox esupdates the number
of messages in the mailbox when an external email is received.

So basically when retrieving emails on Outlook 2002, internal emails are
retrieved but the external ones dont! Again, this only happens in newly
created mailboxes in Exchange, the ones that were already in the system when
I got there do not have this problem.

Thanks in advance.

Fernando
London,UK

Post #: 1

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RE: External emails not retrieved in Outlook on newly c... - 30.Aug.2008 1:13:45 AM

uemurad

Posts: 5469
Joined: 7.Jan.2004
From: California, USA
Status: offline

Do the new user objects have the proper set of Email addresses? Are you creating these addresses manually, or is your Recipient Policy populating them?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to naniuk)

Post #: 2

RE: External emails not retrieved in Outlook on newly c... - 30.Aug.2008 4:36:48 AM

naniuk

Posts: 2
Joined: 29.Aug.2008
Status: offline

Yes they do have the proper set of emails addresses, and its being created by Recipient Policy....therefore my trouble figuring out why this is happening on newly created acccounts but not on the old ones...

(in reply to uemurad)

Post #: 3

RE: External emails not retrieved in Outlook on newly c... - 30.Aug.2008 11:09:48 AM

uemurad

Posts: 5469
Joined: 7.Jan.2004
From: California, USA
Status: offline

Read through this set of articles and see if it helps.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to naniuk)

Post #: 4