Exchange Server Forums

Help Needed to Mount Stores

Users viewing this topic: none

Logged in as: Guest

Printable Version

All Forums >> [Microsoft Exchange 2000] >> Information Stores >> Help Needed to Mount Stores

Page: [1]

Message

<< Older Topic Newer Topic >>

Limited time MSExchange.org offer! -- 1.Sep.2008 1:00:00 PM

TechGenix and SolarWinds have partnered to provide free copies of SolarWinds Exchange Monitor to all visitors who join the MSExchange.org Forums. SolarWinds Exchange Monitor is a handy desktop dashboard that continuously monitors Microsoft Exchange to deliver real-time insight into Exchange services, mail queue sizes, and host server health. Learn more about Exchange Monitor and the free offer!

Help Needed to Mount Stores - 1.Apr.2005 11:45:00 AM

Johan_Kirstein

Posts: 3
Joined: 30.Mar.2005
From: South Africa
Status: offline

Hi there,Both my public and private stores are consistent why can i not mount the stores?Is it the Service Pack I'm using? (SP_3)Settings thats not set correctly?I've tried about every thing and i'm in need of desparate help!

MSExchange2000.
Johan

Post #: 1

Featured Links*

RE: Help Needed to Mount Stores - 2.Apr.2005 8:08:00 PM

melissa

Posts: 7
Joined: 15.Feb.2002
From: London UK
Status: offline

First you need to check the relevant services are running. MS Exchange IS and System Attendant services. It's not SP3 thats doing it on its own.
What error messages are you getting? What other products are you running on the exchange server(AV etc.)?

[ April 02, 2005, 08:13 PM: Message edited by: melissa ]

(in reply to Johan_Kirstein)

Post #: 2

RE: Help Needed to Mount Stores - 4.Apr.2005 3:24:00 AM

de.blackman

Posts: 1449
Joined: 4.Apr.2005
From: Toronto, Canada
Status: online

What error messages do you see when you try to mount the databases? Anything recorded in application logs regarding MSExchangeIS?

(in reply to Johan_Kirstein)

Post #: 3

RE: Help Needed to Mount Stores - 4.Apr.2005 9:21:00 AM

Johan_Kirstein

Posts: 3
Joined: 30.Mar.2005
From: South Africa
Status: offline

Hi,Both my MSExchange IS and System Attendant Services are running and no other products is running on exchange server.

I get 2 errors,the first one trying to mount the stores and the second one I get from the Aplication Log in Event viewer.

1: An Internal Processing Error has occured.Try restarting the Exchange System Manager or the MSExchange IS sevice,or both.

ID: c1041724
Exchange System manager.

2: Category - MAPI Session
Event ID - 9175
Description - The MAPI call 'OpenMsgStore' failed with the following error: The MSExchange server computer is not available.Either there are network problems or the MSExchange Server Computer is down for Maintenance
MAPI Provider Failed
MSExchange server Information store
ID no: 8004011d-0526-00000000

(in reply to Johan_Kirstein)

Post #: 4

RE: Help Needed to Mount Stores - 4.Apr.2005 10:19:00 AM

de.blackman

Posts: 1449
Joined: 4.Apr.2005
From: Toronto, Canada
Status: online

unfortunately these are both generic errors. What you should do is turn up diagnostic logging on MSexchangeis on all categories and try mounting the stores. you should see some MSexchangeIS errors.

(in reply to Johan_Kirstein)

Post #: 5

RE: Help Needed to Mount Stores - 6.Oct.2005 4:54:36 AM

chatboxer

Posts: 6
Joined: 28.Sep.2005
Status: offline

Hi all

I am getting the same errors

you mentioned something about turn up diagnostic logging on MSexchangeis on all categories

can you explain how i can do this step by step.

thanks for your help.

(in reply to de.blackman)

Post #: 6

RE: Help Needed to Mount Stores - 7.Oct.2005 7:26:14 AM

kasif

Posts: 28
Joined: 26.Aug.2005
From: mumbai
Status: offline

Check the integerity of priv1 nad pub1.edb

eseutil /g <path of priv1>
eseutil /g <path of pub1>

and also 9175 event id is generic apart from 9175 what other event ids do you see?

(in reply to chatboxer)

Post #: 7

RE: Help Needed to Mount Stores - 8.Nov.2005 11:07:34 AM

stratn

Posts: 18
Joined: 13.Feb.2004
From: Hamilton ONT
Status: offline

To enable diagnostic logging for the MSExchangeIS
1. open Exchange system manager
2. Expand to your server object (the server where the problem lies)
3. Right click and select properties on the server object
4. select the diagnostic logging tab
5. In the lefthand pane high-light MSEXchangeIS
6. select Maximum for all items in the right hand pane
7. In the services restart the MSExchang Information store service
8. See the application log

A sugestion at this point = If the databases are in a clean shutdown, it would be safe to cut and paste all files to a safe place, so that only the .EDB and STM files remained in that directory = The extensions of the files

.(the check point file .edb.chk may be causing an issue) Once all files have been moved from that directory, use Exchange system manager to mount the mailbox store. If that fails once again refer to the application log and report the errors.

(in reply to kasif)

Post #: 8