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Information store not starting
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Information store not starting - 28.Aug.2007 4:15:58 PM
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colnar
Posts: 12
Joined: 28.Aug.2007
Status: offline
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Whenever I restart my Exchange 2003 server, the information store does not start, eventhough it is set to automatic. When I go into services and start the store, it starts fine. This is a major pain as when updates are installed the store does not restart after the reboot and I get a phone call at 5am that e-mail is down. Anyone have any ideas on why this is happening?
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RE: Information store not starting - 28.Aug.2007 4:34:31 PM
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colnar
Posts: 12
Joined: 28.Aug.2007
Status: offline
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Yes it is a DC.
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RE: Information store not starting - 28.Aug.2007 5:02:23 PM
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colnar
Posts: 12
Joined: 28.Aug.2007
Status: offline
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Hi. I am running SP1 on the OS and SP2 on Exchange.
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RE: Information store not starting - 28.Aug.2007 5:08:08 PM
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a.grogan
Posts: 1917
Joined: 12.Apr.2005
From: London
Status: offline
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Hiya mate, I have seen this many times, When Exchange starts up it normally looks for its nearest DC and GC, which in this case will be itself. - Essentially the Exchange services (more to the point the DSAccess service tries to start prior to the directory service being available - which causes the MSExchangeSa service to fail (which DSAccess is part of) and thusly other Exchange services.
I think that this was solved in Exchange 2003 SP2.
Cheers
A
_____________________________
Andy Grogan
MSExchange.org Forums Moderator
For my general ramblings about Exchange please visit my website:
W: http://www.telnetport25.com/
B: http://telnetport25.wordpress.com/
M: manifoldmaster@gmail.com
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RE: Information store not starting - 29.Aug.2007 8:32:42 AM
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colnar
Posts: 12
Joined: 28.Aug.2007
Status: offline
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That defintely appears to be the problem when looking at the Event Logs. However, I am already running SP2 on Exchange.
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RE: Information store not starting - 29.Aug.2007 10:28:54 AM
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verge
Posts: 28
Joined: 2.May2007
Status: offline
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definitely a case where delayed start in services would help... guess you have to wait till upgrade to 2008 becomes available. You could probably write a script to wait 5 minutes, then execute that services... that would probably work, not a true fix, but it would get the job done.
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RE: Information store not starting - 4.Sep.2007 3:24:30 PM
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verge
Posts: 28
Joined: 2.May2007
Status: offline
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bump..
so i installed updated network drivers in our mail server, and in an odd twist of irony, i have the exact same problem now. It appears as though the exchange service tries to start before the NIC is ready... thus, cannot see the domian controllers. Not a big deal since it rarely needs restarting, but still a bug i presume. Anybody had similar experiences, any way to change the startup order for services.
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RE: Information store not starting - 4.Sep.2007 5:45:05 PM
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verge
Posts: 28
Joined: 2.May2007
Status: offline
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Yea, definitely one way to delay start them all up. I think i will throw up a post on dell's forums and see if they know an answer, worked fine till i updated netextremeII drivers. Not really a critical issue by any means, if somebody restarts the exchange server and doesn't test functionality... they really need their head checked anyway
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RE: Information store not starting - 6.Sep.2007 1:10:55 AM
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goharkhan
Posts: 81
Joined: 5.Jul.2007
Status: offline
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Hi,
I have the same problem.I cannot locate the script on the link you have provided.Could you please point me to the exact location for downloading this script.
Thanks
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RE: Information store not starting - 6.Sep.2007 9:43:30 AM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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The link in Andy's blog article points to: http://domain564941.sites.fasthosts.com/msex/SVCCNF.vbs
Clicking on it should pop up a dialog box asking if you want to open or save (it did for me when I tested just now). If it doesn't you should check your browser settings to see if you are blocking it in some manner.
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Information store not starting - 8.Sep.2007 4:38:32 AM
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goharkhan
Posts: 81
Joined: 5.Jul.2007
Status: offline
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Hi,
Thanks i downloaded the file and assigned it to startup script.Now i will wait untel my exchange reboots due to power failure etc and see if it works.
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RE: Information store not starting - 13.Sep.2007 1:42:34 AM
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goharkhan
Posts: 81
Joined: 5.Jul.2007
Status: offline
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Hello again,
I downloaded the script and assigned to the windows startup as described in the link, BUT still when my exchange restarts the services are not started.I have service pack 2 on windows server 2003 and service pack 1 on exchange.
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RE: Information store not starting - 14.Sep.2007 1:12:53 PM
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a.grogan
Posts: 1917
Joined: 12.Apr.2005
From: London
Status: offline
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Hiya, if you look inside the script you will see a number of sleep statements, these are designed to allow for the Directory to start and then each component to start of Exchange.
Have you allowed for these timeouts to pass - or adjusted them?
Cheers
A
_____________________________
Andy Grogan
MSExchange.org Forums Moderator
For my general ramblings about Exchange please visit my website:
W: http://www.telnetport25.com/
B: http://telnetport25.wordpress.com/
M: manifoldmaster@gmail.com
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RE: Information store not starting - 15.Sep.2007 12:13:02 AM
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goharkhan
Posts: 81
Joined: 5.Jul.2007
Status: offline
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Hi,
I simply downloaded the script and assigned to the exchange startup without doing any changes.Could you please do the changes for me and give me the final script??.i am not good in programming.
Thanks
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RE: Information store not starting - 15.Sep.2007 9:32:23 AM
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a.grogan
Posts: 1917
Joined: 12.Apr.2005
From: London
Status: offline
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Hiya G,
It is a little difficult for me to do that as I do not know how long to set the sleep statements in your environment - it might be different from server to server.
Before you edit the script take a copy of it, then open the original and at the top you will see the follow two constants:
Const ServiceWaitTimeOut = 20000
This means that the Script will wait 20 seconds before it attempts to start each Exchange service - you may wish to reduce the to 11000 (11 seconds)
Const ArbitWaitTime = 15000
This means that before the script will try and start any services it will wait 15 seconds - this is to allow for the directory to finish loading. - You can reduce this, but I would not advise it as this is bit that gets around your initial problem.
I hope that this helps,
Cheers
A
_____________________________
Andy Grogan
MSExchange.org Forums Moderator
For my general ramblings about Exchange please visit my website:
W: http://www.telnetport25.com/
B: http://telnetport25.wordpress.com/
M: manifoldmaster@gmail.com
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RE: Information store not starting - 16.Sep.2007 2:25:28 AM
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goharkhan
Posts: 81
Joined: 5.Jul.2007
Status: offline
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Hi grogan,
i changed the Const ServiceWaitTimeOut = 20000 to 11000 but still not working.
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