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Install SP3, Exchange crashed, Autodiscover no longer working

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Install SP3, Exchange crashed, Autodiscover no longer w... - 19.Mar.2011 7:26:13 AM

SCSIraidGURU

Posts: 4
Joined: 19.Mar.2011
Status: offline

Last Sunday, I installed SP3 on Exchange 2007 x64. I had SP1. Everything was working fine. After SP3, Exchange crashed. I called Microsoft and worked with them 10 hours. I can get e-mails in the office behind the firewall. OWA works. No outside users can use auto discover. We have a unified certificate for the server name and mail name.

Name Server CertPrincipalName TTL
---- ------ ----------------- ---
EXCH tape.americorpus... msstd:mail.ameri... 1
EXPR msstd:mail.ameri... 1
WEB tape.americorpus... msstd:mail.ameri... 1

I get no SSL tab. OWA works and the same certificate is on each object under the Default Web Site. I did notice the internal URL and external URL were missing on several site.

Microsoft removed Exchange and IIS settings. Used ADSIedit to clean up the msss. How do I get Autodiscover working?

Post #: 1

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RE: Install SP3, Exchange crashed, Autodiscover no long... - 20.Mar.2011 4:31:45 AM

Gulab

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline

First thing, i would like to know what is the error message you are getting when accessing OWA externally.

Second you need to set the External URL on the server.
Is happening with old users or with new users? With all of them or with some of the users?

Test the connectivity
https://www.testexchangeconnectivity.com/
http://technet.microsoft.com/en-us/library/ff701693.aspx

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo�s tools for Exchange admins

(in reply to SCSIraidGURU)

Post #: 2

RE: Install SP3, Exchange crashed, Autodiscover no long... - 20.Mar.2011 8:51:48 AM

SCSIraidGURU

Posts: 4
Joined: 19.Mar.2011
Status: offline

I have it down to the autodiscover certificate error and missing SSL tab in outlook providers. I have a GoDaddy unified certificate for the Exchange 2007. It does not have autodiscover.americorpusa.com in it. It was working before SP3. I do have a wildcard certificate I could add for autodiscover.

I also noticed the SSL tab for get-outlookproviders is missing.

[PS] E:\program files\Microsoft\Exchange Server\Scripts>get-outlookprovider |fl

CertPrincipalName : msstd:mail.americorpusa.com
Server : tape.americorpusa.loc
TTL : 1
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXCH
DistinguishedName : CN=EXCH,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=Amer
icorp Financial,CN=Microsoft Exchange,CN=Services,CN=Config
uration,DC=AmericorpUSA,DC=Loc
Identity : EXCH
Guid : e6c9942c-bc9b-46da-b796-8bd093e493e6
ObjectCategory : AmericorpUSA.Loc/Configuration/Schema/ms-Exch-Auto-Discover
-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 3/19/2011 8:23:35 AM
WhenCreated : 9/18/2008 12:54:21 PM
OriginatingServer : pridc.AmericorpUSA.Loc
IsValid : True

CertPrincipalName : msstd:mail.americorpusa.com
Server : tape.americorpusa.loc
TTL : 1
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : EXPR
DistinguishedName : CN=EXPR,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=Amer
icorp Financial,CN=Microsoft Exchange,CN=Services,CN=Config
uration,DC=AmericorpUSA,DC=Loc
Identity : EXPR
Guid : ab85ab3f-1593-4fd8-bd5b-dc719487ea66
ObjectCategory : AmericorpUSA.Loc/Configuration/Schema/ms-Exch-Auto-Discover
-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 3/19/2011 9:12:08 AM
WhenCreated : 9/18/2008 12:54:21 PM
OriginatingServer : pridc.AmericorpUSA.Loc
IsValid : True

CertPrincipalName : msstd:mail.americorpusa.com
Server : tape.americorpusa.loc
TTL : 1
AdminDisplayName :
ExchangeVersion : 0.1 (8.0.535.0)
Name : WEB
DistinguishedName : CN=WEB,CN=Outlook,CN=AutoDiscover,CN=Client Access,CN=Ameri
corp Financial,CN=Microsoft Exchange,CN=Services,CN=Configu
ration,DC=AmericorpUSA,DC=Loc
Identity : WEB
Guid : f14ceb89-c172-4d11-8971-056e62367801
ObjectCategory : AmericorpUSA.Loc/Configuration/Schema/ms-Exch-Auto-Discover
-Config
ObjectClass : {top, msExchAutoDiscoverConfig}
WhenChanged : 3/17/2011 7:59:04 PM
WhenCreated : 9/18/2008 12:54:21 PM
OriginatingServer : pridc.AmericorpUSA.Loc
IsValid : True

[PS] E:\program files\Microsoft\Exchange Server\Scripts>

[PS] E:\program files\Microsoft\Exchange Server\Scripts>get-outlookprovider

Name Server CertPrincipalName TTL
---- ------ ----------------- ---
EXCH tape.americorpus... msstd:mail.ameri... 1
EXPR tape.americorpus... msstd:mail.ameri... 1
WEB tape.americorpus... msstd:mail.ameri... 1

[PS] E:\program files\Microsoft\Exchange Server\Scripts>

[PS] E:\program files\Microsoft\Exchange Server\Scripts>test-
outlookwebservices
|fl

Id : 1003
Type : Information
Message : About to test AutoDiscover with the e-mail address Administrator@amer
icorpusa.com.

Id : 1007
Type : Information
Message : Testing server tape.AmericorpUSA.Loc with the published name https://
tape.americorpusa.loc/EWS/Exchange.asmx & https://autodiscover.americ
orpusa.com/EWS/Exchange.asmx.

Id : 1019
Type : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover
URL on this object is https://mail.americorpusa.com/autodiscover/aut
odiscover.xml.

Id : 1006
Type : Information
Message : The Autodiscover service was contacted at https://mail.americorpusa.c
om/autodiscover/autodiscover.xml.

Id : 1016
Type : Success
Message : [EXCH]-Successfully contacted the AS service at https://tape.americor
pusa.loc/EWS/Exchange.asmx. The elapsed time was 31 milliseconds.

Id : 1015
Type : Success
Message : [EXCH]-Successfully contacted the OAB service at https://tape.americo
rpusa.loc/EWS/Exchange.asmx. The elapsed time was 0 milliseconds.

Id : 1014
Type : Success
Message : [EXCH]-Successfully contacted the UM service at https://tape.americor
pusa.loc/UnifiedMessaging/Service.asmx. The elapsed time was 0 millis
econds.

Id : 1013
Type : Error
Message : When contacting https://autodiscover.americorpusa.com/EWS/Exchange.as
mx received the error The remote name could not be resolved: 'autodis
cover.americorpusa.com'

Id : 1016
Type : Error
Message : [EXPR]-Error when contacting the AS service at https://autodiscover.a
mericorpusa.com/EWS/Exchange.asmx. The elapsed time was 15 millisecon
ds.

Id : 1015
Type : Success
Message : [EXPR]-Successfully contacted the OAB service at https://autodiscover
.americorpusa.com/EWS/Exchange.asmx. The elapsed time was 0 milliseco
nds.

Id : 1014
Type : Success
Message : [EXPR]-Successfully contacted the UM service at https://mail.americor
pusa.com/UnifiedMessaging/Service.asmx. The elapsed time was 15 milli
seconds.

Id : 1017
Type : Success
Message : [EXPR]-Successfully contacted the RPC/HTTP service at https://tape.am
ericorpusa.loc/Rpc. The elapsed time was 15 milliseconds.

Id : 1006
Type : Success
Message : The Autodiscover service was tested successfully.

Id : 1021
Type : Information
Message : The following web services generated errors.
As in EXPR
Please use the prior output to diagnose and correct the errors.

[PS] E:\program files\Microsoft\Exchange Server\Scripts>

(in reply to SCSIraidGURU)

Post #: 3

RE: Install SP3, Exchange crashed, Autodiscover no long... - 20.Mar.2011 8:20:19 PM

SCSIraidGURU

Posts: 4
Joined: 19.Mar.2011
Status: offline

I have Outlook and OWA working for outside users.

(in reply to SCSIraidGURU)

Post #: 4

RE: Install SP3, Exchange crashed, Autodiscover no long... - 21.Mar.2011 2:24:02 AM

Gulab

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline

You mean to say, you have resolved the issue?
Cause as per your first post, you have mentioned that OWA and Outlook is not working for outside users.

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo�s tools for Exchange admins

(in reply to SCSIraidGURU)

Post #: 5

RE: Install SP3, Exchange crashed, Autodiscover no long... - 21.Mar.2011 9:23:46 AM

SCSIraidGURU

Posts: 4
Joined: 19.Mar.2011
Status: offline

Yes, I went through 20+ forum and google searches on each error. I still have a few errors in test-outlookwebservices. Outlook is working but gets an allow certificate message. I fixed autodiscover to this point with adding autodiscover to _tcp under the external DNS domain. I fixed the autodiscover entry.

Microsoft has contacted me so I will let them get the other errors fixed.

(in reply to SCSIraidGURU)

Post #: 6

RE: Install SP3, Exchange crashed, Autodiscover no long... - 22.Mar.2011 7:48:06 AM

Gulab

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline

Did you try to recreate Virtual Directories.
I was working with one of my client yesterday on Autodiscover issue and at the end we found that it was Host Record in DNS for the server which was causing the problem.

We deleted the Host entry of Autodiscover from the DNS server and it worked fine.

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo�s tools for Exchange admins

(in reply to SCSIraidGURU)