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Installing Microsoft Exchange Messaging and Collaborati... - 2.Dec.2004 10:11:00 PM

stevenrlong

Posts: 22
Joined: 5.Nov.2004
From: San Francisco
Status: offline

Installing Microsoft Exchange Messaging and Collaboration Services failed

Fresh Exchange 2003 install on a server 2003

Setup failed while installing sub-component Microsoft Exchange Outlook web Access with error code 0xc103798A (please consult the installation logs for a detailed description). You may cancel the installation or try the failed step again.

After pressing cancel button the following event occurs

Setup failed while installing sub-component Microsoft Exchange OMA Browse with error code 0xC103798A (please consult the installation logs for a detailed description). You may cancel the installation or try the failed setup again.

Microsoft Exchange Messaging and Collaboration Services
An internal component has failed.

ID no: c103798a
Microsoft Exchange setup

The following events:

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 5000
Date: 12/2/2004
Time: 12:27:44 PM
User: N/A
Computer: MASTERBEE
Description:
Event Type exchangesetuperror, P1 6_5_6944_0, P2 install, P3 microsoft exchange messaging and collaboration services, P4 install, P5 c103798a, P6 microsoft exchange outlook web access, P7 0, P8 NIL, P9 NIL, P10 NIL.

Event Type: Error
Event Source: MSExchangeSetup
Event Category: Microsoft Exchange Setup
Event ID: 1002
Date: 12/2/2004
Time: 12:27:58 PM
User: N/A
Computer: MASTERBEE
Description:
Exchange Server component Microsoft Exchange Messaging and Collaboration Services failed.
Error: 0xc103798a - An internal component has failed.

BELOW IS LOG FILES THAT SHOW THE 2 EVENTS THAT FAIL:

[12:17:05] Interpreting line <CreateProcess:L:\Program Files\Exchsrvr\exchweb\bin\spell;regsvr32.exe -s msstko32.dll;180000> -- ID:31259 --
[12:17:05] Process created ... waiting (180000)
[12:17:05] Process has exited with 0x000003
[12:17:05] The command

regsvr32.exe -s msstko32.dll

failed, returning error code 3 (The system cannot find the path specified.). -- ID:31136 -- ScCreateProcess (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1821)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] CInsParser::ScProcessLine (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1225)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] Processing file 'z:\setup\i386\exchange\webclient.ins', at or near line 29 (CreateProcess:L:\Program Files\Exchsrvr\exchweb\bin\spell;regsvr32.exe -s msstko32.dll;180000) -- ID:31111 -- CInsParser::ScProcessLine (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:492)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] Registry file name: 'z:\setup\i386\exchange\webclient.ins' CRegistryManager::ScProcessFile (f:\titanium\admin\src\udog\setupbase\tools\regmgr.cxx:125)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] Filename = 'z:\setup\i386\exchange\webclient' CBaseAtom::ScAddRegistryKeys (f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:1408)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] CAtomWebClient::ScAddRegistryKeys (f:\titanium\admin\src\udog\exsetdata\components\server\a_webclient.cxx:284)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] Leaving CAtomWebClient::ScAddRegistryKeys
[12:17:05] CBaseAtom::ScAdd (f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:939)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] Service = '' CBaseServiceAtom::ScAdd (f:\titanium\admin\src\udog\setupbase\basecomp\basesvcatom.cxx:210)
Error code 0XC103798A (31114): An internal component has failed.
[12:17:05] Leaving CBaseServiceAtom(Microsoft Exchange Outlook Web Access)::ScAdd
[12:17:05] mode = 'Install' (61953) CBaseAtom::ScSetup (f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:842)
Error code 0XC103798A (31114): An internal component has failed.

Configuring registry entries for Microsoft Exchange OMA Browse
[11:53:04] Entering CRegistryManager::ScProcessFile
[11:53:04] ++++ Starting interpreter on file z:\setup\i386\exchange\browse.ins ++++ -- ID:31258 --
[11:53:04] Interpreting line <CreateProcessSafe:L:\Program Files\Exchsrvr\OMA\Browse\bin;"L:\Program Files\Exchsrvr\OMA\Browse\bin\OmaBrowseInstall.exe" counters /create;180000> -- ID:31259 --
[11:53:04] Process created ... waiting (180000)
[11:53:04] Ignoring exit code 0x000080
[11:53:04] Interpreting line <CreateProcess:L:\Program Files\Exchsrvr\OMA\Browse\bin;"L:\Program Files\Exchsrvr\OMA\Browse\bin\OmaBrowseInstall.exe" events /create;180000> -- ID:31259 --
[11:53:04] Process created ... waiting (180000)
[11:53:04] Process has exited with 0x000080
[11:53:04] The command

"L:\Program Files\Exchsrvr\OMA\Browse\bin\OmaBrowseInstall.exe" events /create

failed, returning error code 128 (There are no child processes to wait for.). -- ID:31136 -- ScCreateProcess (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1821)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] CInsParser::ScProcessLine (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1225)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] Processing file 'z:\setup\i386\exchange\browse.ins', at or near line 5 (CreateProcess:L:\Program Files\Exchsrvr\OMA\Browse\bin;"L:\Program Files\Exchsrvr\OMA\Browse\bin\OmaBrowseInstall.exe" events /create;180000) -- ID:31111 -- CInsParser::ScProcessLine (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:492)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] Registry file name: 'z:\setup\i386\exchange\browse.ins' CRegistryManager::ScProcessFile (f:\titanium\admin\src\udog\setupbase\tools\regmgr.cxx:125)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] Filename = 'z:\setup\i386\exchange\browse' CBaseAtom::ScAddRegistryKeys (f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:1408)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] CBaseAtom::ScAdd (f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:939)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] Service = '' CBaseServiceAtom::ScAdd (f:\titanium\admin\src\udog\setupbase\basecomp\basesvcatom.cxx:210)
Error code 0XC103798A (31114): An internal component has failed.
[11:53:04] Leaving CBaseServiceAtom(Microsoft Exchange OMA Browse)::ScAdd
[11:53:04] mode = 'Install' (61953) CBaseAtom::ScSetup (f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx:842)
Error code 0XC103798A (31114): An internal component has failed.

Post #: 1

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RE: Installing Microsoft Exchange Messaging and Collabo... - 18.Dec.2004 3:34:00 AM

BeTaCam

Posts: 420
Joined: 24.Feb.2003
From: India
Status: offline

Hi

sorry for the delay
Straight fwd solution

Browse E2K3 CD, Bin Folder
There is a file called DOTNETFX.Exe
Install this
Restart the Server
Rerun setup
It will complete without any errors.

This is because the Dot net framework is not installed on this server

HTH
BC

(in reply to stevenrlong)

Post #: 2