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Internal and External Emails Going Into Junk E-Mail Folder

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Internal and External Emails Going Into Junk E-Mail Folder - 27.Jul.2016 3:45:22 PM   
eachubb1

 

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Joined: 27.Jul.2016
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Good Day Everyone,

I have a number of mailboxes in my Exchange 2010 Standard Environment (including my own) where emails are being moved into the Junk E-Mail folder.

We use Proofpoint as our front end spam filtering provider, and that does a pretty good job filtering out spam / virus emails. But as I mentioned before the emails that are going into the Junk E-Mail folder include both emails that are internal and external.

Some background about our Exchange 2010 environment.

Two Site DAG
1. Site 1 - Colo Data Center - Active - 2 FE Servers 2, Mailbox Servers, and 2 UAG Servers
2. Site 2 - HQ Data Center - Passive Backup - Same configuration as Colo Site
The end users use a mixture of Outlook 2010, Outlook 2013, Outlook for Mac 2011 and 2015. As well as IOS devices and Android phones.

Here is what I have done so far

1. Set Outlook both 2010 and 2013 to No Automatic Filtering and there is no blocked senders in the lists
2. Set OWA to Don't move e-email into my Junk folder.
3. Set the SCL settings to 9

And, I would like to know what else I could do. What other information can I provide.

Thank You
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