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Message not delivered to inbox

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Message not delivered to inbox - 19.Nov.2009 10:56:06 AM   
webjunkie

 

Posts: 21
Joined: 27.Apr.2009
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I need some direction on how to troubleshoot a particular issue I'm having. It only applies to a handful of emails over the course of several weeks. We are running Exchange 2007 with Outlook 2003 clients and a Blackberry exchange server. I have a user that received an email to their blackberry but the email did not arrive to the Outlook 2003 client. I checked the message tracking on this particular email and it did make it through our Exchange server. Has anyone experienced a similar issue where the email does not get delivered to the inbox but does go out to their blackberry? Are there certain characteristics outlook requires for an email to show up?
Post #: 1
RE: Message not delivered to inbox - 19.Nov.2009 11:14:09 AM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

Are their any anti-spam agents enabled on Exchange ?

_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to webjunkie)
Post #: 2
RE: Message not delivered to inbox - 19.Nov.2009 1:46:55 PM   
webjunkie

 

Posts: 21
Joined: 27.Apr.2009
Status: offline
The anti spam filters are installed. I do have the content filtering feature disabled.

(in reply to jveldh)
Post #: 3
RE: Message not delivered to inbox - 19.Nov.2009 4:08:22 PM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

Which agents are enabled ?

_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to webjunkie)
Post #: 4
RE: Message not delivered to inbox - 19.Nov.2009 5:37:30 PM   
webjunkie

 

Posts: 21
Joined: 27.Apr.2009
Status: offline
All agents are enabled with the exception of the content filtering agent.

(in reply to webjunkie)
Post #: 5
RE: Message not delivered to inbox - 20.Nov.2009 2:56:06 PM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

And what are the actions defined on it ? And did you try to enable logging to see if one of the agents is causing the issue ?

_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to webjunkie)
Post #: 6
RE: Message not delivered to inbox - 23.Nov.2009 2:22:16 PM   
webjunkie

 

Posts: 21
Joined: 27.Apr.2009
Status: offline
Content filter- disabled
IP Allow List- enabled
IP Allow List Providers- none listed
IP Block List- enabled
IP Block list providers- Spamhaus;Spamcop;Sorbs
Recipient Filtering- enabled with the option enabled to "Block messages sent to recipients not listed in the Global Address List"
Sender Filtering- enabled with none listed in the Block Senders  tab and "Reject" option chosen on "Action" tab
Sender ID- enabled with "Stamp message with Sender ID result and continue processing" option chosen on Action tab
Sender Reputation- enabled, option to "Perform an open proxy test when determining sender confidence level" is checked, slider is at 6 and period of hours is 24


I did not enable logging as it has only happened in one instance so far.

(in reply to jveldh)
Post #: 7
RE: Message not delivered to inbox - 24.Nov.2009 5:26:05 PM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

OK does it happen with one instance ? Or multiple ?

_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to webjunkie)
Post #: 8
RE: Message not delivered to inbox - 2.Dec.2009 11:03:41 AM   
webjunkie

 

Posts: 21
Joined: 27.Apr.2009
Status: offline
Sorry for the delay in replying. It is intermittent. It might happen to a message every couple of days. The messages are from different senders. Not sure if this helps.

(in reply to jveldh)
Post #: 9

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