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Messages Stuck in Local Delivery Queue
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Messages Stuck in Local Delivery Queue - 14.Jan.2009 10:52:25 AM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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Hi,
I have emails getting stuck in the local delivery queue in a retry state on my SBS 2003 SP2 w/ Exchange 2003 SP2. The emails are from one outside domain only, everything else is ok. I am not sure what to try at this point. I have no event errors pertaining to this issue.
I appreciate any and all help!
Thanks
< Message edited by Netadmin08 -- 14.Jan.2009 11:46:13 AM >
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:25:36 PM
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de.blackman
Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
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Do you have an antivirus application installed? If you do, try stopping and disabling it because i have seen issues with AV softwares that hook into SMTP or the information store causing this type of issues. Are you experiencing any apparent hardware issues?
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Ibrahim Benna - Microsoft Exchange MVP
Forum Moderator
Navantis
@IbrahimBenna
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:45:35 PM
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meeranair
Posts: 36
Joined: 29.Jul.2008
Status: offline
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Did you try forcing connection to see if it goes through ?
Is internal mailflow working fine otherwise ??
As mentioned above, try disabling the antivirus and check..
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Meera Nair
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:47:01 PM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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I have Trend Net Micro installed. I am not having any hardware issues. the user that isn't receiving the emails got the last one the same day we had a power failure and I had a corrupted IIS Metabase.xml file. I will try uninstalling the AV.
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:55:25 PM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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quote:
ORIGINAL: meeranair
Did you try forcing connection to see if it goes through ?
Is internal mailflow working fine otherwise ??
As mentioned above, try disabling the antivirus and check..
I uninstalled my AV. I have also done a Force Connection. No luck. All other mail is flowing fine. There are actually 2 domains but they are the same company.
Any other Ideas?
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:11:24 PM
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meeranair
Posts: 36
Joined: 29.Jul.2008
Status: offline
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Increase Diagnostic Logging through ESM for MSExchangeTransport and let know the events that comu up like event : 327 or 326 etc..
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Meera Nair
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:13:35 PM
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de.blackman
Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
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It could be that the information store could have been damaged during the power failure. How large is the database? I would recommend performing an offlline defragmentation (ESEUTIL /D) followed by an integrity check (ISINTEG).
Are the messages destined for the same recipient?
_____________________________
Ibrahim Benna - Microsoft Exchange MVP
Forum Moderator
Navantis
@IbrahimBenna
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:14:00 PM
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meeranair
Posts: 36
Joined: 29.Jul.2008
Status: offline
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Has patch KB931832 been installed on the Exchange server? If yes, remove it rom Add/remove programs and check..
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Meera Nair
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:22:16 PM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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quote:
ORIGINAL: meeranair
Increase Diagnostic Logging through ESM for MSExchangeTransport and let know the events that comu up like event : 327 or 326 etc..
Where do I do that at??
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:27:48 PM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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quote:
ORIGINAL: de.blackman
It could be that the information store could have been damaged during the power failure. How large is the database? I would recommend performing an offlline defragmentation (ESEUTIL /D) followed by an integrity check (ISINTEG).
Are the messages destined for the same recipient?
Yes they are for the same recipient. I ran ESEUTIL /D after the power failure but did not run the integrity check. This has to be done with the store unmounted correct?
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:28:39 PM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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quote:
ORIGINAL: meeranair
Has patch KB931832 been installed on the Exchange server? If yes, remove it rom Add/remove programs and check..
That patch is not installed.
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 4:47:10 PM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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quote:
ORIGINAL: meeranair
Increase Diagnostic Logging through ESM for MSExchangeTransport and let know the events that comu up like event : 327 or 326 etc..
I turned on the logging for MSExchangeTransport I am getting multiple 327 errors
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 4:52:28 PM
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meeranair
Posts: 36
Joined: 29.Jul.2008
Status: offline
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Regarding isinteg.. Yes the store has to be offline when we run thar. That would remove logical corrution.Follow the article: http://support.microsoft.com/kb/301460/
Regarding diagnostic Loggin..
Open Exchange System Manager
Expand Administrative Groups-> First Admin Group -> Server -> Right click on the server name
Go to the diagnostic Logging tab.
MSExchangerTransport -> On the right hand side increase the level to Maximum for all the Category.
Once we get the issue resolved, kindly remember to get this disabled to None value as it can cause your logs to fill up.
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Meera Nair
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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 5:01:23 PM
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meeranair
Posts: 36
Joined: 29.Jul.2008
Status: offline
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Kindly paste the event that you are getting.. As event 327 as different error codes relating to each issue.
Thanks for your reply !!
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Meera Nair
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RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 10:08:55 AM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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quote:
ORIGINAL: meeranair
Kindly paste the event that you are getting.. As event 327 as different error codes relating to each issue.
Thanks for your reply !!
"Here is the 327 error i am getting."
The following call : EcLocallyDeliverMsg to the store failed. Error code : -1605 (Message-ID <CF034439E69EC84BA5BB4E0BA89D09E9011F4FE1@etsmsg-slexm03.etsmsg.org>). MDB : e3e550a0-600b-47d5-a50d-1bb54fd2d283. FID : . MID : . File : C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_c739640601c9764300000059.EML.
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RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 10:43:35 AM
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de.blackman
Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
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Are the emails destined to the same user or random users??
_____________________________
Ibrahim Benna - Microsoft Exchange MVP
Forum Moderator
Navantis
@IbrahimBenna
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RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 10:47:14 AM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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They are destined for the same user and are from 2 people. right now their are 6 messages in there. The same user receives all other mail no problem.
He does have several rules setup in outlook. could this be an issue?
< Message edited by Netadmin08 -- 15.Jan.2009 10:48:18 AM >
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RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 11:22:09 AM
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de.blackman
Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
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Sounds to me like the mailbox may be corrupted. Use Outlook to export the users mailbox to a PST as a backup. Disconnect the user from his mailbox and create a new mailbox for the user. Test and see if the messages are delivered properly to the new mailbox. If successful, import the PST data back into the mailbox.
_____________________________
Ibrahim Benna - Microsoft Exchange MVP
Forum Moderator
Navantis
@IbrahimBenna
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RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 11:25:17 AM
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Netadmin08
Posts: 25
Joined: 23.Dec.2008
Status: offline
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Should I try running [isinteg] first? from what I've been reading this should fix the issue, if not then I can export the .pst and recreate the mailbox.
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RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 11:33:18 AM
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de.blackman
Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
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regardless, I would definitely recommend running ISINTEG since it was not run after the offline defragmentation. If that doesnt fix up the issue, then try the mailbox recreation option. Obviously the ISINTEG needs the database to be dismount (information store service MUST be started for ISINTEG to run!!) so you may need to do this off-hours. How large is the mailbox store?
_____________________________
Ibrahim Benna - Microsoft Exchange MVP
Forum Moderator
Navantis
@IbrahimBenna
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