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New user cannot use OWA - 28.Dec.2006 11:11:23 AM

Mondeo

Posts: 9
Joined: 28.Dec.2006
Status: offline

Hi,

I've created a new user using AD users and computers, in the same way i've always done. The new users mailbox seems fine, they can connect using Outlook and also POP3 however when trying to connect using OWA they get the login screen, enter thier details and then just get a 404 page not found error.

Everyone elses OWA in the company is working fine, its just this new user?

Any help appreciated.

Post #: 1

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RE: New user cannot use OWA - 28.Dec.2006 3:08:59 PM

leederbyshire

Posts: 968
Joined: 4.Jan.2006
Status: offline

Have a look at this user's AD record in Active Directory Users And Computers. Do they have email addresses in the same SMTP domains as everyone else?

_____________________________

Lee.
___________________________________

Outlook Web Access for PDA and WAP:
www.leederbyshire.com
___________________________________

(in reply to Mondeo)

Post #: 2

RE: New user cannot use OWA - 3.Jan.2007 11:53:09 AM

Mondeo

Posts: 9
Joined: 28.Dec.2006
Status: offline

Thanks, that was the problem.

This new user is the first in a new department who have a different email domain. When I added a secondary address in the old domain OWA worked fine?

Why did this happen? Its no problem, but surely Exchange can cope with multiple domains.

(in reply to leederbyshire)

Post #: 3

RE: New user cannot use OWA - 3.Jan.2007 11:55:46 AM

leederbyshire

Posts: 968
Joined: 4.Jan.2006
Status: offline

Strangely, each OWA directory can only handle one SMTP domain. You need to either add extra email addresses to the users, or create extra Virtual Directories in Exchange System Manager to cover each extra domain. It does seem strange, but this is a common problem.

_____________________________

Lee.
___________________________________

Outlook Web Access for PDA and WAP:
www.leederbyshire.com
___________________________________

(in reply to Mondeo)

Post #: 4