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No free/busy information could be retrieved

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No free/busy information could be retrieved - 3.Dec.2007 6:54:49 AM

superimo

Posts: 7
Joined: 12.Jul.2007
Status: offline

Hi,
I have finished a transition from Exchange 2000 to Exchange 2007.
Now I have only exchange 2007 servers and Outlook 2000, 2003 and 2007 clients in my environment.
After I have removed the last Exchange 2000 server, when I use the Scheduling Assistant, I can't view informations about all attendees.
I receive "No free/busy information could be retrieved".
On exchange server the following event is logged in the application log:

Error updating public folder with free/busy information on virtual machine xxxxxxx. The error number is 0x80004005.
Thank you.
Simone

Post #: 1

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RE: No free/busy information could be retrieved - 3.Dec.2007 6:57:00 AM

rishishah

Posts: 784
Joined: 14.Nov.2006
From: Surrey, UK
Status: offline

Outlook clients older than 2007 need a Public Folder to distribute the Free/Busy via.

Is your Public Folder database up and running? Via the powershell enumerate the Public Folder, do you see the Free/Busy folder?

_____________________________

Rishi Shah, MCP

Remember to backup before applying the advice. www.saiconsult.co.uk. Happy to provide Professional Exchange Server Consultancy to anywhere in the world.

(in reply to superimo)

Post #: 2

RE: No free/busy information could be retrieved - 3.Dec.2007 7:46:10 AM

superimo

Posts: 7
Joined: 12.Jul.2007
Status: offline

Hi,
I have one public folder up and running.
Before the removing of legacy server I have performanced a replica between public folders.

[PS]>Get-PublicFolder -Identity \non_IPM_
SUBTREE -GetChildren
Name                                    Parent Path
----                                    -----------
EFORMS REGISTRY                         \NON_IPM_SUBTREE
Events Root                             \NON_IPM_SUBTREE
OFFLINE ADDRESS BOOK                    \NON_IPM_SUBTREE
OWAScratchPad{25CDB451-AD31-4F1D-B49... \NON_IPM_SUBTREE
OWAScratchPad{B4D59E11-55D4-4D24-B3C... \NON_IPM_SUBTREE
OWAScratchPad{E94ECF6C-C968-446F-A07... \NON_IPM_SUBTREE
SCHEDULE+ FREE BUSY                     \NON_IPM_SUBTREE
Schema                                  \NON_IPM_SUBTREE
schema-root                             \NON_IPM_SUBTREE
StoreEvents{25CDB451-AD31-4F1D-B49F-... \NON_IPM_SUBTREE
StoreEvents{B4D59E11-55D4-4D24-B3C8-... \NON_IPM_SUBTREE
StoreEvents{E94ECF6C-C968-446F-A074-... \NON_IPM_SUBTREE

[PS]>Get-PublicFolder -Identity "\non_IPM_SUBTREE\SCHEDULE+ FREE BUSY" |fl

AgeLimit                       :
EntryId                        : 000000001A447390AA6611CD9BC800AA002FC45A0300F3
                                37C62BB16C5E44BA4E2C3A378FB3B80000000000040000
HasSubFolders                  : True
HiddenFromAddressListsEnabled : False
LocalReplicaAgeLimit           :
MailEnabled                    : False
MaxItemSize                    :
Name                           : SCHEDULE+ FREE BUSY
ParentPath                     : \NON_IPM_SUBTREE
PerUserReadStateEnabled        : True
PostStorageQuota               :
Replicas                       : {}
ReplicationSchedule            : {}
RetainDeletedItemsFor          :
StorageQuota                   :
UseDatabaseAgeDefaults         : True
UseDatabaseQuotaDefaults       : True
UseDatabaseReplicationSchedule : True
UseDatabaseRetentionDefaults   : True
Identity                       : \non_IPM_SUBTREE\SCHEDULE+ FREE BUSY
IsValid                        : True
OriginatingServer              : "My exchange 2007 server"

Regards,
Simone

(in reply to rishishah)

Post #: 3

RE: No free/busy information could be retrieved - 3.Dec.2007 10:32:20 PM

rparsons1000

Posts: 189
Joined: 29.Aug.2006
Status: offline

From what I can see from the powershell output it looks ok, at least the same as ours and our migration is complete with a mix of clients (2003 & 2007).

I had issues early on and the first thing to look at was who can't see what?

Outlook 2007 -> Outlook 2007
Outlook 2003 -> Outlook 2007
Outlook 2007 -> Outlook 2003

Once this is known it might be easier to determine the issue.

(in reply to superimo)

Post #: 4

RE: No free/busy information could be retrieved - 4.Dec.2007 5:29:58 AM

superimo

Posts: 7
Joined: 12.Jul.2007
Status: offline

OK.
In production we have all Outlook 2000 client. Only my client is Outlook 2007.
The problem occurs between Outlook 2000 client and also between my client.
I have reported that the unavailable informations are referred to users that are migrate from ex 2000 to ex 2007. The information of new users or new room or equipment mailboxes are displayed correctly.
Furthermore, if I use OWA 2007 to access to mailboxes all informations for all users are available.
Thank you in advance.
Simone

< Message edited by superimo -- 4.Dec.2007 8:24:46 AM >

(in reply to rparsons1000)

Post #: 5