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Outlook 2007 .msg files - 20.Apr.2011 4:17:36 PM

jayoub1

Posts: 32
Joined: 17.Mar.2009
Status: offline

I have a user that saves her emails as .MSG files in a shared folder. When she opens the file, after saving, the email shows up in the inbox of outlook.

I tried it on my computer and saved a message, opened and closed the message and the email did not show up in my outlook inbox.

I did replicate the problem when I would open the message and click save. I am prompted with "do you want to make a copy in the default folder for the item" I click "yes" and it saves in outlook, I click "no" and it does not.

for some reason a copy of the message is automatically being saved in the users inbox either when she opens the message or closes it.

Its a strange issue, but i have to address the users problem.

Please help,
Jeff

Post #: 1

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RE: Outlook 2007 .msg files - 21.Apr.2011 8:55:30 AM

jayoub1

Posts: 32
Joined: 17.Mar.2009
Status: offline

Any help would be appriciated

Thanks,
Jeff

(in reply to jayoub1)

Post #: 2

RE: Outlook 2007 .msg files - 22.Apr.2011 4:40:48 PM

jayoub1

Posts: 32
Joined: 17.Mar.2009
Status: offline

I found out that it was an custom application or outlook add in that was build for our company that caused the problem. I looked on the vendor's site and found this issue.

(in reply to jayoub1)

Post #: 3