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Outlook 2007 connection problems - 3.Oct.2008 4:25:24 AM

stuartrwatson

Posts: 4
Joined: 3.Oct.2008
Status: offline

I have 1 client who is unable to connect to the Exchange Server. Logging shows:-

Thread    Tick Count    Date/Time    Description
3988    2335828    09/12/08 09:18:23    Attempting URL https://xxx/Autodiscover/Autodiscover.xml found through SCP
3988    2335828    09/12/08 09:18:23    Autodiscover to https://xxx/Autodiscover/Autodiscover.xml starting
3988    2350890    09/12/08 09:18:38    Autodiscover to https://xxx/Autodiscover/Autodiscover.xml FAILED (0x80070057)
3988    2350890    09/12/08 09:18:38    Attempting URL https://xxx/Autodiscover/Autodiscover.xml found through SCP
3988    2350906    09/12/08 09:18:38    Autodiscover to https://xxx/Autodiscover/Autodiscover.xml starting
3988    2350921    09/12/08 09:18:38    Autodiscover to https://xxx/Autodiscover/Autodiscover.xml FAILED (0x80070057)
3988    2350921    09/12/08 09:18:38    Autodiscover to https://xxx/autodiscover/autodiscover.xml starting
3988    2350937    09/12/08 09:18:38    Autodiscover to https://xxx/autodiscover/autodiscover.xml FAILED (0x80070057)
3988    2350937    09/12/08 09:18:38    Autodiscover to https://xxx/autodiscover/autodiscover.xml starting
3988    2350953    09/12/08 09:18:38    Autodiscover to https://xxx/autodiscover/autodiscover.xml FAILED (0x80070057)
3988    2350953    09/12/08 09:18:38    Local autodiscover for xxx starting
3988    2350953    09/12/08 09:18:38    Local autodiscover for xxx FAILED (0x8004010F)

Any ideas?

Post #: 1

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RE: Outlook 2007 connection problems - 3.Oct.2008 4:32:43 AM

Exchange_Geek

Posts: 1008
Joined: 31.Dec.2006
Status: offline

Can you confirm that this issue is with only one user -

1) Try creating another profile of some other user on the same box.
2) Try creating profile of same user on another box.
3) Run cmdlet test-outlookwebservices | fl on the Exchange box.
4) Run Exchange Best Practice Analyzer tool on Exchange box.

(in reply to stuartrwatson)

Post #: 2

RE: Outlook 2007 connection problems - 3.Oct.2008 4:35:48 AM

stuartrwatson

Posts: 4
Joined: 3.Oct.2008
Status: offline

The user logs on to another machine, outlook works fine. Another user logs onto his laptop it works fine.

Have checked the Exchange Config....its just this one user, who happens to be my boss.

Have suggested renaming his current profile, and getting him to login again on his laptop so a new profile is created, but he is reluctant to do this, and would rather we solved the problem.

(in reply to Exchange_Geek)

Post #: 3

RE: Outlook 2007 connection problems - 3.Oct.2008 4:47:52 AM

Exchange_Geek

Posts: 1008
Joined: 31.Dec.2006
Status: offline

Are you talking about renaming the entire windows profile - man why don't u simple create another outlook profile for him - whats wrong with this idea ?

(in reply to stuartrwatson)

Post #: 4

RE: Outlook 2007 connection problems - 3.Oct.2008 5:18:11 AM

stuartrwatson

Posts: 4
Joined: 3.Oct.2008
Status: offline

No, creating a new profile under Mail in control panel, still have the same issue....as a consequence of this he cannot see the free / busy information when scheduling a meeting.

< Message edited by stuartrwatson -- 3.Oct.2008 5:20:38 AM >

(in reply to stuartrwatson)

Post #: 5

RE: Outlook 2007 connection problems - 3.Oct.2008 6:36:51 AM

Exchange_Geek

Posts: 1008
Joined: 31.Dec.2006
Status: offline

Free/Busy - offline address book download - out-of-office wont work since the user profile isn't able to talk to Autodiscovery service.

quote:

Another user logs onto his laptop it works fine.

This means that the box is working fine - there isn't any network communication problems - this only means that there is some profile level corruption.

For basic, check if you can resolve and ping the autodiscovery server.

(in reply to stuartrwatson)

Post #: 6

RE: Outlook 2007 connection problems - 3.Oct.2008 7:46:49 AM