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Outlook 2010 - "Need Password"

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Outlook 2010 - "Need Password" - 27.Jan.2011 4:09:19 PM

ilbcoal

Posts: 27
Joined: 30.Aug.2007
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We have a few users who are using Outlook 2010 connected via TCPIP and periodically they get disconnected and there is a prompt in the lower corner indicating that they need to provide a password to connect. When the user clicks the "Need Password" outlook will automatically connect without the need to enter credentials. Is there a way to force Outlook to try and re-connect automatically, so the user doesn't have to initiate the action to reconnect?

The disconnects appear to be realted to a NIC issue where the client is disconnected temporarily (less than a couple of seconds), but all the other applications seem to be able to handle this short disconnect - except Outlook. Although we need to resolve the NIC issue, we'd like the clients to re-connect automatically in the mean time so users aren't disrupted.

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RE: Outlook 2010 - "Need Password" - 31.Jan.2011 3:51:04 PM

jveldh

Posts: 2271
Joined: 12.Apr.2008
From: The Netherlands
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Hi,

Do they connect via Outlook Anywhere or just directly to Exchange?
When not specifying the credentials which connections are lost.

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RE: Outlook 2010 - "Need Password" - 31.Jan.2011 4:54:13 PM

ilbcoal

Posts: 27
Joined: 30.Aug.2007
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They are connecting TCPIP - diretly to exchange.

If they are swithced to Outlook Anywhere, they are only prompted the first time (as expected) and then remain connected.

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RE: Outlook 2010 - "Need Password" - 2.Feb.2011 2:12:35 AM

ilantz

Posts: 52
Joined: 16.May2009
Status: offline

Hi,

If i understand you, the users are connecting via TCP/IP, but have outlook anywhere configured on the profile.

So, once the network is disconnected, and the exchange server "cannot be reached" outlook client will try HTTP instead - hence the popup.

Try removing the outlook anywhere settings on the profile to be sure.

then again, you will need to re-evaluate the NIC issue, if your clients does need outlook anywhere configured.

ilantz

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