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Outlook Anywhere problems

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Outlook Anywhere problems - 9.Mar.2011 11:30:55 AM   
hioctaine

 

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Joined: 9.Mar.2011
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Hi all

i know the outlook anywhere thing has been covered a few times and i have beed through those threads but..

I had outlook anywhere anlong with OWA and i have iphones collecting email since dec 2009 but today for a reason i cant figure out our OA has stopped working, the smart phones and OWA all work with out problem its just the OA i have looked at vaious treads accross the web with no luck. the remote users are getting an error saying microsoft exchange server not responding error 0x8004011D the server is not available

we are running a SBS2008 with exchange 2007 and the remote users are on outlook2003

< Message edited by hioctaine -- 9.Mar.2011 11:33:10 AM >
Post #: 1
RE: Outlook Anywhere problems - 14.Mar.2011 10:28:43 PM   
Ytsejamer1

 

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Joined: 3.Jun.2010
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Sounds like something got hosed with your OAB...did any settings get changed on the IIS side of things on your server?  Perhaps a new SSL cert got installed and OAB defaulted to require SSL/128bit?

Does the vdir contain the OAB folder?  Do you have a setting to enable public folder distribution for your OAB?

(in reply to hioctaine)
Post #: 2
RE: Outlook Anywhere problems - 15.Mar.2011 5:42:41 AM   
hioctaine

 

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Joined: 9.Mar.2011
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Hi Thanks for the reply

i had a look at the IIS in sites\SBS Web Apps and all SSL's where set to 128bit i un ticked them but still no joy where di i look for the Vdir? and as far as i know nothing has changed but as always i could be wrong .....

(in reply to Ytsejamer1)
Post #: 3
RE: Outlook Anywhere problems - 15.Mar.2011 9:11:04 AM   
Ytsejamer1

 

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X:\Program Files\Microsoft\Exchange Server\ExchangeOAB typically is the path.

This is a very helpful article on the different vdirs on your CAS server and checking their status/settings: http://www.msexchange.org/articles_tutorials/exchange-server-2007/management-administration/configuring-exchange-server-2007-web-services-urls.html

Be careful just unchecking everything in IIS.  Here's a list of the exchange vdirs and their default IIS settings for SSL and authentication :
http://blogs.technet.com/b/ferris/archive/2010/03/30/default-authentication-settings-exchange-2007-2010-iis-application-virtual-directories.aspx

http://blogs.technet.com/b/exchange/archive/2008/02/01/3404755.aspx

(in reply to hioctaine)
Post #: 4
RE: Outlook Anywhere problems - 16.Mar.2011 5:51:20 AM   
hioctaine

 

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Thanks for this info i will check it all out and let you know how i get on

thanks
Chris

(in reply to Ytsejamer1)
Post #: 5
RE: Outlook Anywhere problems - 17.Mar.2011 7:55:04 AM   
hioctaine

 

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Joined: 9.Mar.2011
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Hi
thanks for the information.. when i was looking at IIS in SBS Web Apps\exadmin and exchange and EXweb when i click on the + sign next to them to expand them i get error messages saying
Could not find part of the path  \\.\BackofficeStorage\Server.Domain.local\Exweb
im guessing thats not normal...but other than that it all looks as is should and public folder distribution for OAB is enabled as is web based

(in reply to hioctaine)
Post #: 6
RE: Outlook Anywhere problems - 17.Mar.2011 9:35:15 AM   
adrian.pettitt

 

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Have you looked at this?
http://forums.msexchange.org/m_30795900/mpage_1/key_/tm.htm#30795913

If you have covered the service restart, and they are started, and you are happy with your Outlook configuration you could also look at your IIS application pools and ensure that they are all started as this has killed OA for me previously, and even a reboot did not fix it.

Adrian

(in reply to hioctaine)
Post #: 7
RE: Outlook Anywhere problems - 17.Mar.2011 10:57:40 AM   
hioctaine

 

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Joined: 9.Mar.2011
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Hi Adrian

yes i did see that post but no joy unfortunatly.

im happy with the Outlook config as it was working for about a 14 months no problems...

i restarted all exchange services and check application pool all where started so i restarted as i did with sites and still no luck

this is driving me MAD now :(

(in reply to adrian.pettitt)
Post #: 8
RE: Outlook Anywhere problems - 17.Mar.2011 11:22:16 AM   
adrian.pettitt

 

Posts: 240
Joined: 24.Sep.2009
From: UK
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There are two possible places you could be having an issue.
CAS box, or Mailbox. Go to:
https://www.testexchangeconnectivity.com/
And run the RPC over HTTP tests and post back results.
Do a get-outlookanywhere and post results from that.
If they do not reveal anything then you will have to start looking at rpcping.

Adrian

(in reply to hioctaine)
Post #: 9
RE: Outlook Anywhere problems - 17.Mar.2011 12:17:29 PM   
hioctaine

 

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Hi the test exchange test came back with

Testing RPC/HTTP connectivity.  The RPC/HTTP test failed.   Test Steps   Attempting to resolve the host name remote.*****.co.uk in DNS.  The host name resolved successfully.   Additional Details  IP addresses returned: 82.148.58.125 Testing TCP port 443 on host remote.*****.co.uk to ensure it's listening and open.  The port was opened successfully. Testing the SSL certificate to make sure it's valid.  The SSL certificate failed one or more certificate validation checks.   Test Steps   Validating the certificate name.  The certificate name was validated successfully.   Additional Details  Host name remote.maypolemotors.co.uk was found in the Certificate Subject Common name. Certificate trust is being validated.  Certificate trust validation failed.   Additional Details  The certificate chain couldn't be built. You may be missing required intermediate certificates.and i have been trying to do a get-outlookanywhere but its telling me its not recognised as a cmdlet

(in reply to adrian.pettitt)
Post #: 10
RE: Outlook Anywhere problems - 21.Mar.2011 11:28:51 AM   
adrian.pettitt

 

Posts: 240
Joined: 24.Sep.2009
From: UK
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OK. So you have an issue with your certificate. I am guessing from the lack of a chain that you are using the Exchange self signed certificate.
Get-OutlookAnywhere is a valid cmdlet. Sounds like you are not staring powershell with the Exchange snapin loaded.
get-pssnapin -registered should list all available non loaded snapins.
get-pssnapin should show all loaded snapins.
Generally a shortcut is created in the desktop or in the Exchange program launch folder which includes  powershell snapin load for Exchange.

ADRIAN

(in reply to hioctaine)
Post #: 11
RE: Outlook Anywhere problems - 22.Mar.2011 9:06:38 AM   
hioctaine

 

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Joined: 9.Mar.2011
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Hi Adrian

thanks for the ongoing help....Yes it is a self Cert  and no the Exchange PS cmdlet wasnt loaded below are the results  Cheers Chris

PS C:\Users\Administrator> get-outlookanywhere
WARNING: IIS://SBSERVER.*****.local/W3SVC/1/ROOT/Rpc was not found. Please make sure you have typed it
correctly.
 
 
ServerName                 : SBSERVER
SSLOffloading              : False
ExternalHostname           : remote.*****.co.uk
ClientAuthenticationMethod : Basic
IISAuthenticationMethods   : {Basic}
MetabasePath               : IIS://SBSERVER.*****.local/W3SVC/1/ROOT/Rpc
Path                       :
Server                     : SBSERVER
AdminDisplayName           :
ExchangeVersion            : 0.1 (8.0.535.0)
Name                       : Rpc (Default Web Site)
DistinguishedName          : CN=Rpc (Default Web Site),CN=HTTP,CN=Protocols,CN=SBSERVER,CN=Servers,CN=Exchange Administ
                             rative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft
                              Exchange,CN=Services,CN=Configuration,DC=*****,DC=local
Identity                   : SBSERVER\Rpc (Default Web Site)
Guid                       : 4a79f262-a85c-4c0a-81c6-08a4973bb61a
ObjectCategory             : *****.local/Configuration/Schema/ms-Exch-Rpc-Http-Virtual-Directory
ObjectClass                : {top, msExchVirtualDirectory, msExchRpcHttpVirtualDirectory}
WhenChanged                : 09/03/2011 15:19:12
WhenCreated                : 09/03/2011 11:39:50
OriginatingServer          : SBSERVER.*****.local
IsValid                    : True
 
 
 
PS C:\Users\Administrator>

< Message edited by hioctaine -- 22.Mar.2011 9:15:51 AM >

(in reply to adrian.pettitt)
Post #: 12
RE: Outlook Anywhere problems - 23.Mar.2011 8:03:36 AM   
adrian.pettitt

 

Posts: 240
Joined: 24.Sep.2009
From: UK
Status: offline
Have you installed the rpc over HTTP proxy pre-requisite?
Fomr the results posted looks like there are some IIS components missing.

Adrian

(in reply to hioctaine)
Post #: 13
RE: Outlook Anywhere problems - 24.Mar.2011 12:21:03 PM   
hioctaine

 

Posts: 14
Joined: 9.Mar.2011
Status: offline
yes i did as it was working i shall check things again in IIS so see

(in reply to adrian.pettitt)
Post #: 14
RE: Outlook Anywhere problems - 4.Apr.2011 9:42:43 AM   
adrian.pettitt

 

Posts: 240
Joined: 24.Sep.2009
From: UK
Status: offline
Have you checked all your pre-requisites?
ServerManagerCmd -i Web-Server
ServerManagerCmd -i Web-ISAPI-Ext
ServerManagerCmd -i Web-Metabase
ServerManagerCmd -i Web-Lgcy-Mgmt-Console
ServerManagerCmd -i Web-Basic-Auth
ServerManagerCmd -i Web-Digest-Auth
ServerManagerCmd -i Web-Windows-Auth
ServerManagerCmd -i Web-Dyn-Compression
ServerManagerCmd -i RPC-over-HTTP-proxy

You may find some of them are playing up and may need to be removed and then re-installed.

Adrian

(in reply to hioctaine)
Post #: 15

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