We have a client on Exchange 2010 with Outlook 2007 clients.
The exchange server has been faultless to date with this issue as an exception.
2% of the users get disconnected from the exchange around once an hour (its never dead on an hour).
The event ID is 26 on the clients machines and basically says connection lost and then another message saying connection restored. The delay in restoring the connection can be seconds or ultimatley never.
They are using Outlook Anywhere as the server is offsite.
The same company has users with the exact same setup are fine. This can occur in or out of the office and can make life very difficult for them.
Ive checked everything on their machines and am really struggling to get to the bottom of why 2 out of 15 users have this issue. Almost seems like they are disconnecting from the network (which they are not).
The fix so far is to set outlook to offline mode then back to online. This is not ideal. Not sure if this is a server thing (doubtful as no one else has this issue) or local.
still doesn't hurt to check, could be many things, these tests are to rule out possible problems. I said internet connection but, it could be network hardware or with wireless the damn cellphone near the antena or other interference.
If you dont know what the problem is you got to rule out what it's not and narrow it down.
Does it happen at the same time on both computers or at diferrent times?
_____________________________
A team of highly trained monkeys has been dispatched to deal with this situation.
All other network related applications continue to run fine. Both internally and externally. Outlook is not able to reconnect or establish a connection for some period of time, I have been on their machine when this happened and can access everything network related fine.
Its just occured again in fact. THis time I logged in and could ping the server and everything else but HTTP over RPC got stuck trying to disconnect cleanly and as such could not reconnect.
Maybe this is an RPC issue for this user...is there any exchange commands i can to see current connections over RPC?
Now experiencing this on my outlook 2007 home machine. Once an hour roughly....there must be some sort of timeout on rpc...i cant believe no one else has this issue?
- are cliente systems fully updated? - are there differences between ppl who are having the problem and the ones who are not? - have you tried Outlook 2010? - are you using certifications on clientes? and whats there max time?
_____________________________
A team of highly trained monkeys has been dispatched to deal with this situation.
1) Yes all updates are applied 2) there were no differences, until i experienced the same disconnection at the roughly one hour interval. Its never dead on an hour, its always around 5-10 mins either side. 3) Havent yet upgraded to 2010, and dont see this as a fix...Althought its my last option! 4) Yes SSL on Outlook Anywhere is a must. No idea how to check there max time though.
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