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Outlook must be online or connected to complete the action

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Outlook must be online or connected to complete the action - 2.Aug.2005 11:17:00 PM

amkhullar

Posts: 3
Joined: 2.Aug.2005
From: New Delhi
Status: offline

windows XP OS, outlook 2003 + SP1, exchange 5.5: install of Outllook succeeds. When I attempt to add an account, either via Outlook setup or the Mail Account Control Panel applet, the following error is thrown: "The Action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete the action"

Server address ping by name and by IP address, and the box operates fine otherwise, telnet alsow works on port 25. this occurrs for any account you try to add. the accounts work on other PC's and via OWA. I have un-installed and re-installe, attempted to resolve by
IP, and tried to setup under various profiles.

Also un-installed and combed the registry for orphaned keys...no luck. any ideas?

Post #: 1

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RE: Outlook must be online or connected to complete the... - 22.Aug.2005 1:00:00 PM

Guest

Have you solved this yet? I have just run into the problem myself and can't figure it out.

(in reply to amkhullar)

Post #: 2

RE: Outlook must be online or connected to complete the... - 22.Aug.2005 11:28:00 PM

amkhullar

Posts: 3
Joined: 2.Aug.2005
From: New Delhi
Status: offline

Nah could not find a solution just rrestored my system to a previous restore point in Win XP. Thta solved this issue as per my findings I ran an windows update which caused this issue. so better not update your system with the new updates or try uninstalling one of the recently installed updates.

(in reply to amkhullar)

Post #: 3

RE: Outlook must be online or connected to complete the... - 22.Aug.2005 11:30:00 PM

tedoff

Posts: 8
Joined: 20.Jan.2005
From: USA
Status: offline

Is your XP machine with Outlook local to the Exchange box? Do you have a firewall active which might block ports other than 25? I believe you need several other ports open besides port 25 in order to make a MAPI connection to Exchange.

(in reply to amkhullar)

Post #: 4

RE: Outlook must be online or connected to complete the... - 23.Aug.2005 12:22:00 AM

amkhullar

Posts: 3
Joined: 2.Aug.2005
From: New Delhi
Status: offline

Nope all the ports are open and no such firewall active , also the exchange is in my LAN itslef.

(in reply to amkhullar)

Post #: 5

RE: Outlook must be online or connected to complete the... - 29.Aug.2005 10:56:00 AM

bail0081

Posts: 1
Joined: 29.Aug.2005
From: Illinois
Status: offline

I ran into a similar problem connecting Outlook 2003 to an exchange server and spent the whole of two days figuring out a solution.

In my case, I was connecting to the server on a remote LAN through a VPN. The solution was to statically set the WINS IP addresses on my local machine. This fixe the problem in my case, so perhaps it would work for others as well.

quote:
Originally posted by amkhullar:
Nope all the ports are open and no such firewall active , also the exchange is in my LAN itslef.

(in reply to amkhullar)

Post #: 6

RE: Outlook must be online or connected to complete the... - 14.Oct.2008 10:28:40 AM

Diamond Dog

Posts: 14
Joined: 14.Oct.2008
Status: offline

I too have been on this for 2 days now. I added my Exchange Server's IP to the WINS IP stack in the client's Internet Protocol Network Connections but still no luck.

I am merely trying to reconnect Outlook to the Exchange Server 2003 (which I can ping no problem). Two days ago a former employee of the company occupied this work station. I am attempting to move another user's mail account to this machine. So I deleted the mail box from this computer and am now trying to start it up again using an existing mail account that I am migrating from one Windows XP machine to this Windows XP machine.

I get "The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." messages.

Any thoughts or ideas or suggestions? Thanks.

(in reply to bail0081)

Post #: 7

RE: Outlook must be online or connected to complete the... - 14.Oct.2008 11:02:55 AM

Diamond Dog

Posts: 14
Joined: 14.Oct.2008
Status: offline

Well, out of lack of anything else to try at this point, I entered the IP address of the Exchange Server in the Microsoft Exchange Server textbox on the E-mail Accounts > Exchange Server Settings and once I tabbed out of that textbox the system automatically recognized the IP and populated the box with my Exchange Server's named address.

I then was able to proceed successfully!

Hope this helps the next person in the same situation and saves a few days of hammering at attempts to get connected.

< Message edited by Diamond Dog -- 14.Oct.2008 11:04:12 AM >

(in reply to Diamond Dog)

Post #: 8