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Problem with sending external e-mail

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Problem with sending external e-mail - 11.Mar.2008 6:30:43 PM

alextkcs

Posts: 7
Joined: 11.Mar.2008
Status: offline

Hello,

I have Exchange 5.5 SP4 installed on Windows 2000 server. I'm having issues sending out e-mail to external recipients. The problem is that sometimes the message goes through the same second, sometimes it takes about an hour or it doesn't go through at all,
Is there any way to check if the messages stuck on our Exchange server or it's the problem with our ISP provider?

Thanks in advance for any suggestions

Post #: 1

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RE: Problem with sending external e-mail - 12.Mar.2008 4:31:45 AM

zbnet

Posts: 815
Joined: 25.Sep.2003
From: Manchester, UK
Status: online

Sure - increase the logging on the IMS (Propeerties, Diagnostic logging tab) and it will write lots of messages to the event log. One of the options also causes a full SMTP session log to be written to the IMCDATA\LOG directory, this will allow you to see the full outbound sessions and determine what is happening when.

(in reply to alextkcs)

Post #: 2

RE: Problem with sending external e-mail - 12.Mar.2008 10:04:20 AM

alextkcs

Posts: 7
Joined: 11.Mar.2008
Status: offline

Thanks, Zbnet
I'll try that

(in reply to alextkcs)

Post #: 3

RE: Problem with sending external e-mail - 12.Mar.2008 10:31:14 AM

alextkcs

Posts: 7
Joined: 11.Mar.2008
Status: offline

I enabled Message transfer, SMTP Interface events and SMTP protocol log on Diagnostics Logging therefore can't see anything in the Events Viewer.

(in reply to alextkcs)

Post #: 4

RE: Problem with sending external e-mail - 12.Mar.2008 11:10:00 AM

alextkcs

Posts: 7
Joined: 11.Mar.2008
Status: offline

All I can see in the Event Viewer is my Exchange server refusing to relay SPAM. I don't see anything related to outgoing e-mail.
Any suggestions?
Thank you

(in reply to alextkcs)

Post #: 5

RE: Problem with sending external e-mail - 14.Mar.2008 12:15:16 PM

alextkcs

Posts: 7
Joined: 11.Mar.2008
Status: offline

Still having this issue with sending out external e-mail. When it goes through I can see this event in the Application Log (I enabled Diagnostic Logging for all categoies), but when it doesn't I don't see any errors in the log, nothing at all.
Any thoughts?

(in reply to alextkcs)

Post #: 6

RE: Problem with sending external e-mail - 18.Mar.2008 7:56:47 AM

zbnet

Posts: 815
Joined: 25.Sep.2003
From: Manchester, UK
Status: online

Have you looked at the SMTP session log in IMCDATA\LOG as I suggested?

(in reply to alextkcs)

Post #: 7

RE: Problem with sending external e-mail - 18.Mar.2008 2:34:13 PM

alextkcs

Posts: 7
Joined: 11.Mar.2008
Status: offline

I did, and it's the same thing. When it goes through I can see it in the log. When it doesn't it's not in the log, as if nothing happend at all.

(in reply to zbnet)

Post #: 8

RE: Problem with sending external e-mail - 27.Mar.2008 5:09:37 AM

zbnet

Posts: 815
Joined: 25.Sep.2003
From: Manchester, UK
Status: online

If it's not making it through to the SMTP sessionn log (which is written by the IMS), then it's somewhere inside your email server.

Try a message track.

(in reply to alextkcs)

Post #: 9