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SMTP Connector not routing to certain domains

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SMTP Connector not routing to certain domains - 8.Dec.2011 11:57:50 AM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Hello,

I am currently running SBS2003R2. The server handles all mail requests (sending and receiving) on itself. I have a static IP provided by my ISP, which goes to my router, and my server controls the ports on that router, allowing everything to pass through on the local LAN to my server.

The issue that I am having pertains to one domain, rediffmail.com or rediff.com

When sending from any of our client computers (or as an admin) the message stays in queue for 48hours returning with a #4.4.7 error. I tried to send another message to the domain from a different account, and the same error shows up. While the message is in queue, I not the there is a message on the System Manager window stating that it cannot connect to remote domain.

I attempted to telnet to the domain with port 25, and it says it cannot connect. The same error occurred whilst trying their IP.

I am running McAfee On Access Scan so I disabled all options in the console, and to no avail the problem still exists. My next option is to call my provider to resubmit my PTR records.

My domain name is hosted through Netfirms.

Any ideas would be appreciated.

Regards,
Mike
Post #: 1
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 12:17:56 PM   
mark@mvps.org

 

Posts: 6812
Joined: 9.Jun.2004
From: Philadelphia PA
Status: offline
If it's only one domain you're probably not having a problem.

I just did an nslookup and there's one MX record at preference 5. Only one is odd, there's usually two or more.
Try and telnet to 25 of that host and see what you get.
Do the same thing to a domain you know you can get to as well, just to prove to yourself you get the banner.
Don't bother trying to put a test message onto the server; you're just after the banner.

_____________________________

Mark Arnold (Exchange MVP)
List Moderator

(in reply to mikeyslaw)
Post #: 2
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 12:25:57 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
I've tried telnet to a few domains, and this is what I get:

C:\Documents and Settings\*****>telnet rediffmail.com 25
Connecting To rediffmail.com...Could not open connection to the host, on port 25
: Connect failed

C:\Documents and Settings\*****>telnet gmail.com 25
Connecting To gmail.com...Could not open connection to the host, on port 25: Con
nect failed

Moreover, I also checked the On-Access Security LOG and this is what was written in there:

12/8/2011 10:24:29 AM Would be blocked by port blocking rule (rule is currently not enforced) C:\WINDOWS\system32\telnet.exe Anti-virus Standard Protection:Prevent mass mailing worms from sending mail 202.137.234.20:25
12/8/2011 12:20:44 PM Would be blocked by port blocking rule (rule is currently not enforced) C:\WINDOWS\system32\telnet.exe Anti-virus Standard Protection:Prevent mass mailing worms from sending mail 202.137.235.12:25
12/8/2011 12:21:52 PM Would be blocked by port blocking rule (rule is currently not enforced) C:\WINDOWS\system32\telnet.exe Anti-virus Standard Protection:Prevent mass mailing worms from sending mail 74.125.226.85:25


ANY HELP PLEASE!!!! Its driving me nuts! I can send to other domains but rediffmail

(in reply to mark@mvps.org)
Post #: 3
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 12:40:28 PM   
mark@mvps.org

 

Posts: 6812
Joined: 9.Jun.2004
From: Philadelphia PA
Status: offline
Those things you pasted in aren't hosts; they're domains. You can't telnet to rediffmail.com. You have to telnet to the host name. Do you know how to do an nslookup and set type to MX?
Do that and you'll see the full host name.

Don't worry about those messages from your Mcafee. It says "would be blocked" which means it's going to allow it through.

_____________________________

Mark Arnold (Exchange MVP)
List Moderator

(in reply to mikeyslaw)
Post #: 4
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 12:53:36 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Hi, I'm not totally sure about what you mean. This is what I've done, please check if correct:


C:\Documents and Settings\KMIADMIN>nslookup
Default Server: kmisbs.kmibrokers.local
Address: 192.168.10.1

> server kmibrokers.com
Default Server: kmibrokers.com
Address: 173.209.158.74

> server 173.209.158.74
Default Server: [173.209.158.74]
Address: 173.209.158.74

> set q=MX
> kmibrokers.com
Server: [173.209.158.74]
Address: 173.209.158.74

*** [173.209.158.74] can't find kmibrokers.com: No response from server
>

(in reply to mark@mvps.org)
Post #: 5
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 2:41:56 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Just to make clear, that above domain which i did the nslookup for is my personal domain.

Should I do an nslookup for the domain I am trying to contact?

(in reply to mikeyslaw)
Post #: 6
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 2:51:04 PM   
Neko

 

Posts: 2077
Joined: 11.Nov.2008
From: The Netherlands
Status: offline
Do that, and compare what you get back with this page:

http://www.mxtoolbox.com/

If the results match, atleast you're not looking at a case of DNS poisening.

Then try to telnet to the IP address. In my case it comes back with normal responses I'd expect from a mailserver.

_____________________________

I reject your reality, and substitute my own - Adam Savage

(in reply to mikeyslaw)
Post #: 7
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 2:52:41 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Neko,

Thanks for a quick answer. Should I try to do the nslookup for my domain then? For mine, I provided the information above (kmibrokers)

(in reply to Neko)
Post #: 8
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 3:01:43 PM   
Neko

 

Posts: 2077
Joined: 11.Nov.2008
From: The Netherlands
Status: offline
Yes. Do the NSlookup. Post results.

Then do the same on MX Toolbox. Post the results

Compare the IP's, to make sure your DNS resolves right

Then try to telnet to the IP address on port 25, and post the results.

_____________________________

I reject your reality, and substitute my own - Adam Savage

(in reply to mikeyslaw)
Post #: 9
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 3:14:57 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Results from MX TOOLBOX Website:

MX TEST: 30 mx.kmibrokers.com 173.209.158.74 60 min
SMTP TEST:
220 kmibrokers.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Thu, 8 Dec 2011 15:08:36 -0500

OK - 173.209.158.74 resolves to remote.kmibrokers.com
OK - Reverse DNS matches SMTP Banner
0 seconds - Good on Connection time
Not an open relay.
5.569 seconds - Warning on Transaction time

Session Transcript:
HELO please-read-policy.mxtoolbox.com
250 kmibrokers.com Hello [64.20.227.133] [78 ms]
MAIL FROM: <supertool@mxtoolbox.com>
250 2.1.0 supertool@mxtoolbox.com....Sender OK [62 ms]
RCPT TO: <test@example.com>
550 5.7.1 Unable to relay for test@example.com [5226 ms]
QUIT
221 2.0.0 kmibrokers.com Service closing transmission channel [62 ms]

NS LOOKUP:

NS ns1.netfirms.com 65.254.254.157 60 min
NS ns2.netfirms.com 66.96.142.145 60 min



Now these are the results I got from my CMD Prompt when doing it from the server:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\KMIADMIN>nslookup
Default Server: kmisbs.kmibrokers.local
Address: 192.168.10.1

> server kmibrokers.com
Default Server: kmibrokers.com
Address: 173.209.158.74

> set q=MX
> kmibrokers.com
Server: kmibrokers.com
Address: 173.209.158.74

*** kmibrokers.com can't find kmibrokers.com: No response from server




Anything else I should do?

(in reply to Neko)
Post #: 10
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 3:59:07 PM   
Neko

 

Posts: 2077
Joined: 11.Nov.2008
From: The Netherlands
Status: offline
kmibrokers is your own domain... Are you having problems with that domain?

This only makes sense if you focus on the domain you're having issues with.

_____________________________

I reject your reality, and substitute my own - Adam Savage

(in reply to mikeyslaw)
Post #: 11
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 4:04:40 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Thats what I figured, it was a mistake. Ok I will try with the domain I am having issues with and post it shortly. Thanks.

(in reply to Neko)
Post #: 12
RE: SMTP Connector not routing to certain domains - 8.Dec.2011 4:38:39 PM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
This is the nslookup I get from my server to the domain I am trying to send to rediffmail.com

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\KMIADMIN>nslookup
Default Server: kmisbs.kmibrokers.local
Address: 192.168.10.1

> server rediffmail.com
Default Server: rediffmail.com
Addresses: 202.137.235.12, 202.137.234.20

> set q=MX
> rediffmail.com
Server: rediffmail.com
Addresses: 202.137.235.12, 202.137.234.20

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to rediffmail.com timed-out
>


This is what I get from the MX TOOLBOX

smtp:202.137.234.30 Find Alerts smtp
220 f4mail-234-218.rediffmail.com ESMTP

OK - 202.137.234.30 resolves to rm-vs-234-f4-sm-25.rediff.com
Warning - Reverse DNS does not match SMTP Banner
0 seconds - Good on Connection time
Not an open relay.
2.730 seconds - Good on Transaction time

Session Transcript:
HELO please-read-policy.mxtoolbox.com
250 f4mail-234-218.rediffmail.com [265 ms]
MAIL FROM: <supertool@mxtoolbox.com>
250 ok [281 ms]
RCPT TO: <test@example.com>
553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) [265 ms]
QUIT
221 f4mail-234-218.rediffmail.com [281 ms]
reverse lookup smtp diag port scan blacklist

Reported by mxtoolbox.com on Thursday, December 08, 2011 at 3:37:46 PM (GMT-6) (History)



ptr:202.137.234.30 ptr

Type IP Address Domain Name TTL
PTR 202.137.234.30 rm-vs-234-f4-sm-25.rediff.com 30 min
reverse lookup smtp diag port scan blacklist

Reported by host-202-137-237-103.rediffdns.com on Thursday, December 08, 2011 at 3:37:38 PM (GMT-6) (History)



ptr:202.137.234.30 ptr

Type IP Address Domain Name TTL
PTR 202.137.234.30 rm-vs-234-f4-sm-25.rediff.com 30 min
reverse lookup smtp diag port scan blacklist

Reported by host-202-137-237-103.rediffdns.com on Thursday, December 08, 2011 at 3:37:23 PM (GMT-6) (History)



mx:rediffmail.com Find Alerts mx

Pref Hostname IP Address TTL
5 mx.rediffmail.rediff.akadns.net 202.137.234.30 5 min SMTP Test Blacklist Check
dns lookup ns lookup mx lookup whois lookup

Reported by asia2.akam.net on Thursday, December 08, 2011 at 3:37:15 PM (GMT-6) (History)
-----

Any suggestions what I should do next?

(in reply to mikeyslaw)
Post #: 13
RE: SMTP Connector not routing to certain domains - 9.Dec.2011 9:28:20 AM   
mikeyslaw

 

Posts: 9
Joined: 8.Dec.2011
Status: offline
Anything else I should do?

(in reply to mikeyslaw)
Post #: 14
RE: SMTP Connector not routing to certain domains - 3.Jan.2012 1:21:31 PM   
uemurad

 

Posts: 8196
Joined: 7.Jan.2004
From: California, USA
Status: online
The return code from attempted Telnet sessions indicates the recipient system is denying access. The text of the message returned indicates the recipient or the ISP is using Commtouch as their gateway filter. I'd suggest that you contact someone at the recipient domain and ask them to assist in troubleshooting the problem.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mikeyslaw)
Post #: 15

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