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Send on Behalf of External Domain?

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Send on Behalf of External Domain? - 14.Oct.2010 2:37:59 AM

buck the odds

Posts: 3
Joined: 14.Oct.2010
Status: offline

Hi Guys,

Is it possible for an external company to send emails on behalf of another external domain?

Below is more details of my scenario for work...

The company I work for is going to outsource level 1 helpdesk to an external company. This has not taken place yet but will be in a few days time. At the moment, users send support enquiries to support@domain.com which is an email address within the company I work for.

In a few days time, all support enquiries to support@domain.com will be forwarded to the external company that is going to take over level 1 helpdesk. The external company has advised that they will need to reply to some of the emails that they receive. However, if they reply to the emails, the email address and domain of the external company will appear as the sender of the email... they would like to be able to send on behalf of the email address in my company which is support@domain.com so that their email address does not appear when they reply to the email.

I know they can create a new profile and use the email address from my company but the external company would like to be able to use their own profile and be able to send on behalf of the support@domain.com email address.

This is all Exchange 2007 and Outlook 2007 related.

Please advise if this is possible or any other suggestions.

Cheers

Post #: 1

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RE: Send on Behalf of External Domain? - 21.Oct.2010 6:04:27 AM

mmehra_msexchange

Posts: 20
Joined: 12.Oct.2010
Status: offline

Below is the reference that might help you with your requirement.The objective of the below was to create a shared folder in a linked forest with following access:

(1) FULL ACCESS PERMISSION ON THE SHARED MAILBOX (2)SEND AS PERMISSION (3)SEND ON BEHALF PERMISSON TO BE ABLE TO SEND MAILS ON BEHALF OF THE SHARED MAILBOX.

http://social.technet.microsoft.com/Forums/en/exchangesvrgeneral/thread/5a6d16d0-83af-4fcb-8632-fbf663827b1d

Let me know how did it go?

(in reply to buck the odds)

Post #: 2

RE: Send on Behalf of External Domain? - 25.Oct.2010 9:37:53 PM

buck the odds

Posts: 3
Joined: 14.Oct.2010
Status: offline

Hi,

Thanks for your reply. We did not end up going ahead with the whole idea. The client has just decided to send from their own domain instead of on behalf of ours.

Cheers

(in reply to mmehra_msexchange)

Post #: 3