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Some External Email Not Being Delivered - HAREDDIRECTFAIL - No Suitable Shadow servers

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Some External Email Not Being Delivered - HAREDDIRECTFA... - 23.Nov.2015 3:52:07 PM   
tbird2340

 

Posts: 5
Joined: 21.May2014
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Company has a 2013 Exchange server and a 2007 Exchange server.. They are using Modus for filtering.. Modus points to the 2013..

A user got his quarantine report and released a message, however, he never received it.. Modus looked in the logs and showed that it was delivered to the 2013 server.

Looked in the message tracking logs of the 2007 server as that's where this user's mailbox resides and the message is not there..

Ran message tracking in the shell of the 2013 server and see the HAREDDIRECTFAIL - No Suitable Shadow servers followed by a AGENTINFO..

Any idea what the issue can be and or what to look at?

Thanks
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