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Some items can't be deleted

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Some items can't be deleted - 24.Oct.2005 3:34:06 PM

Xaneth

Posts: 103
Joined: 4.May2004
From: Everett, WA
Status: offline

Well, I tried searching the forum, but got an application error. So here's the issue. I have a group of users who received an email from an internal user. This message cannot be deleted! The error is:

Some items can't be deleted. They were either moved, already deleted, or access was denied.

I'm not trying to move it, simply to delete it. I am running Exchange 2003 SP1, and did a "subst m: \\.\BackOfficeStorage" to map to the m: drive, logged in as an Exchange god account, and still cannot delete the message, it gives the familiar "cannot delete file: cannot read from the source file or disk". Any other messages can be deleted in this manner. I've Googled it, and found nada. Any ideas?

Post #: 1

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RE: Some items can't be deleted - 27.Oct.2005 5:53:26 PM

Xaneth

Posts: 103
Joined: 4.May2004
From: Everett, WA
Status: offline

Hm... No reply yet, eh? This is truly disturbing.

(in reply to Xaneth)

Post #: 2

RE: Some items can't be deleted - 31.Oct.2005 11:28:30 AM

russmaxwell

Posts: 7
Joined: 31.Oct.2005
Status: offline

Your going about it the wrong way using the M drive... You need to try like MDBVU32 to see if you can delete the message that way. If you can, then the msg was corrupted. I assume by your original post you got the error attempting to delete it from Outlook..

_____________________________

Russ Maxwell, MSFT

(in reply to Xaneth)

Post #: 3

RE: Some items can't be deleted - 31.Oct.2005 11:47:21 AM

Xaneth

Posts: 103
Joined: 4.May2004
From: Everett, WA
Status: offline

Yes, exactly, it can't be deleted from Outlook, OWA or any other means I've tried. Thanks for the tip on the utility, I'll give it a try!!!

(in reply to russmaxwell)

Post #: 4

RE: Some items can't be deleted - 3.Nov.2005 12:28:36 PM

uemurad

Posts: 5489
Joined: 7.Jan.2004
From: California, USA
Status: offline

I couldn't tell from your post what you had actually attempted to do, but here are two suggestions:

1. Use the Shift-Del (permanent delete) on the message within Outlook. Remember that a standard delete attempts to move the message to Deleted Items. If the message is corrupted, it may not move.

2. Use ExMerge to search for and remove the message(s) globally.

(in reply to Xaneth)

Post #: 5

RE: Some items can't be deleted - 3.Nov.2005 12:32:51 PM

Xaneth

Posts: 103
Joined: 4.May2004
From: Everett, WA
Status: offline

A shift del wouldn't do it either. I have downloaded the MDBVU32 utility, and am trying to find time to work with it to removed the corrupted message. There's a small group of people that received it, so removing it manually won't be a problem. Thanks for everyone's input for sure, it's been really hectic lately as we're preparing for a convention in Las Vegas for the next couple of weeks. I will get back on it before end of year, but this one has to take a back burner I'm afraid.

(in reply to uemurad)

Post #: 6

RE: Some items can't be deleted - 4.Nov.2005 3:27:30 PM

samjaffer

Posts: 22
Joined: 16.Nov.2004
From: Toronto, ON
Status: offline

Hi,

Try using the Mdbvue32 utility. It lets you into the guts of the database. The utility is free and has documention also.

Thanks,

Sam Jaffer.

(in reply to Xaneth)

Post #: 7

RE: Some items can't be deleted - 6.Jul.2006 5:29:28 PM

JeepyMcJeeperton

Posts: 1
Joined: 6.Jul.2006
Status: offline

I've seen this a few times. It seems to be caused by our Antivirus/Antispam not completely deleting a message it should have deleted. In our case this is Symantec Corporate Edition v.10.

Here's what has worked for us. MDBVU32 is way too messy and not necessary. Highlight the message in OWA, hold SHIFT and press the DELETE button on your keyboard. It will ask if you want to permanently delete the item. That's it.

(in reply to Xaneth)

Post #: 8