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Store.exe takes all RAM and then SMTP VM craters

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Store.exe takes all RAM and then SMTP VM craters - 7.Feb.2004 9:52:00 PM

scdavies

Posts: 5
Joined: 5.Jan.2004
From: Costa Mesa, CA
Status: offline

Recently moved E2K over to a new server(W2K+SP4). Have E2K+SP3 and post-SP3 Rollup installed. The store.exe process starts small (100MB or so) and slowly, but surely, takes more and more RAM until there's only about 30MB left.
Once that happens, the SMTP VM queues start backing up until the store basically stops responding. Only rebooting seems to help and this is necessary approx. every 30 hours.

Need some help here.

Scott Davies "[Frown]"

Post #: 1

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RE: Store.exe takes all RAM and then SMTP VM craters - 26.Feb.2004 2:18:00 PM

pjhutch

Posts: 3040
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline

Sounds like you need more memory? How much memory do you have? If you have over 1Gb of memory, try the /3GB switch in Boot.ini to allow more memory for Store.exe.

(in reply to scdavies)

Post #: 2

RE: Store.exe takes all RAM and then SMTP VM craters - 3.Mar.2004 1:07:00 PM

parky

Posts: 22
Joined: 30.Jul.2003
From: UK
Status: offline

I'm having a similar problem, we have one exchange server - Windows 2000 standard running Exchange 2000 enterprise. I'm getting event errors 9582 on the hour, eventually store.exe falls over and you have to restart it. I've searched ms support on this and it should only affect exchange servers in a cluster. We're not running Advanced server so the /3GB switch does not apply.

Any ideas?

Thanks

P.

(in reply to scdavies)

Post #: 3

RE: Store.exe takes all RAM and then SMTP VM craters - 3.Mar.2004 4:56:00 PM

vitro06

Posts: 239
Joined: 27.May2003
From: Beaufort, NC
Status: offline

Hello,

Take a look at the following link for possible resolution:

http://insight.zdnet.co.uk/software/applications/0,39020466,2121738-2,00.htm

R/Bill

(in reply to scdavies)

Post #: 4

RE: Store.exe takes all RAM and then SMTP VM craters - 5.Mar.2004 2:27:00 PM

parky

Posts: 22
Joined: 30.Jul.2003
From: UK
Status: offline

Discovered the problem was Groupsheild for exchange, it was doing a background scan on the mailbox and public stores. This caused store.exe to use up all the virtual memory and the information store would fall over. Exchange is now working as it should!

Cheers

P.

(in reply to scdavies)

Post #: 5

RE: Store.exe takes all RAM and then SMTP VM craters - 8.Mar.2004 7:17:00 PM

jlebo972

Posts: 1
Joined: 8.Mar.2004
From: Dallas, TX
Status: offline

parky, what version of Groupshield were you running? What did you do to fix it?

Did you remove Groupshield? Get an update from McAfee?

Install different antivirus software?

Thanks,
Leebster

(in reply to scdavies)

Post #: 6

RE: Store.exe takes all RAM and then SMTP VM craters - 9.Mar.2004 12:27:00 PM

parky

Posts: 22
Joined: 30.Jul.2003
From: UK
Status: offline

Groupsheild 4.5, I made the change by removing the background scan from the configuration settings - start, programs, McAfee, Groupsheild Exchange, Groupsheild Exchange Manager.

Highlight Configuration, right click and select properties, select the VS API tab and deselect background scanning from the tick box (make sure background scanning is also removed from the database settings).

Cheers

P.

(in reply to scdavies)

Post #: 7

RE: Store.exe takes all RAM and then SMTP VM craters - 27.Apr.2004 5:40:00 PM

freedomftc

Posts: 19
Joined: 13.Apr.2004
From: USA
Status: offline

I am also having a similar issue. My environment is different than everyone else. I am running SBS2000. The store.exe didn't start to use up memory until I installed CA's eTrust Virus Protection. I have worked with CA and they had me filter out files and processes. The store.exe was removed from the scan. So on a daily basis I have to go into services and restart the information store to free up memory.

James

(in reply to scdavies)

Post #: 8

RE: Store.exe takes all RAM and then SMTP VM craters - 2.May2004 4:23:00 AM

ntwrkadmn

Posts: 50
Joined: 2.May2004
From: Texas
Status: offline

What amount of memory should the store.exe file use?

(in reply to scdavies)

Post #: 9

RE: Store.exe takes all RAM and then SMTP VM craters - 4.May2004 12:27:00 PM

GaveGozer

Posts: 1
Joined: 4.May2004
From: Doetinchem
Status: offline

Same problem here,
Win2k Small Business Server with SP3 and Exchange 2000.

But it looks like it's pre-reserved memory, when you for example open 30 internet explorer windows and after that you close them again. you will see the memory used by STORE.EXE will be lower than before you started this action.

I hope this is a clear explaination, english isn't my best language [Smile]

(in reply to scdavies)

Post #: 10

RE: Store.exe takes all RAM and then SMTP VM craters - 14.May2004 8:40:00 PM

secoradmin

Posts: 1
Joined: 14.May2004
From: HULL
Status: offline

I too am running SBS2k SP4 Exchange SP3 and am suffering with STORE.EXE memory sap.

I am running McAfee Groupshield with VS API background scanning OFF.

Still seems to hold RAM, albeit I have not tried any service or OS restart.

Any further ideas / advice or users experiencing same?

Best regards

(in reply to scdavies)

Post #: 11

RE: Store.exe takes all RAM and then SMTP VM craters - 28.May2004 10:59:00 AM

ramisetty_venkat

Posts: 1
Joined: 28.May2004
From: Bangalore
Status: offline

Exchange 5.5 on Dual CPU compaq proliant server.

running into the similar problem, store.exe memory keep increasing when i run a MAPI application, which basically extract messages from a mailbox. We are freeing almost all MAPI memory that the app uses.

Pls give some pointers on this issue?
Thanks in advance.
Regards,
Venkat

(in reply to scdavies)

Post #: 12

RE: Store.exe takes all RAM and then SMTP VM craters - 3.Jun.2004 12:22:00 AM

exchparesh

Posts: 19
Joined: 27.Apr.2004
From: India
Status: offline

Hello,
This is for all of you

Install latest POST SP3 rollup as per KB 836488.
Reboot the server.

give details like, How much physical memory is installed, versions and SP of OS, number of mailboxes, etc.

Regards,
Paresh

(in reply to scdavies)

Post #: 13

RE: Store.exe takes all RAM and then SMTP VM craters - 3.Jun.2004 12:58:00 AM

ajhugo

Posts: 312
Joined: 6.May2004
From: Indianapolis, Indiana, US
Status: offline

DO NOT SCAN THE M DRIVE!

If you are then that can lead to major problems.

(in reply to scdavies)

Post #: 14

RE: Store.exe takes all RAM and then SMTP VM craters - 16.Jun.2004 4:13:00 PM

freedomftc

Posts: 19
Joined: 13.Apr.2004
From: USA
Status: offline

I have removed the M Drive from my eTrust Antivirus v.7 scan via the filter option. Still the store.exe grows on a daily basis.

(in reply to scdavies)

Post #: 15

RE: Store.exe takes all RAM and then SMTP VM craters - 16.Jun.2004 6:54:00 PM

ajhugo

Posts: 312
Joined: 6.May2004
From: Indianapolis, Indiana, US
Status: offline

Check out this document it may help.

http://www.microsoft.com/downloads/details.aspx?FamilyID=bd16ee6a-c4ee-4ab0-aaf0-27705465154e&DisplayLang=en

"Look at Where Did The Memory Go?" on page 26

(in reply to scdavies)

Post #: 16

RE: Store.exe takes all RAM and then SMTP VM craters - 28.Jun.2004 5:00:00 PM

Guest

Not too helpful a'm afraid, Same probs with SBS2K SP4 and Ex2K SP1, looked at the doc you suggested, but only goes to pg 18!

Think it is the Virus scan, as We have AVG Exchange, although not tampered with any settings... YET!

(in reply to scdavies)

Post #: 17

RE: Store.exe takes all RAM and then SMTP VM craters - 11.Nov.2004 10:35:00 AM

mugwump

Posts: 1
Joined: 11.Nov.2004
From: newport, s.wales
Status: offline

My company is running SBS2k with post SP4 + hotfix patch from Microsoft. Store is still using all available memory over a period of 4 hours, the only way to clear down this is to restart the information store.

Does anyone know of any further fixes or is there a way to restart the info store automatically?

(in reply to scdavies)

Post #: 18