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Unable to Mount Store error id:c1041724

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Unable to Mount Store error id:c1041724 - 14.Jul.2007 10:51:36 AM   
mdwasim

 

Posts: 263
Joined: 17.Apr.2007
Status: offline
Hello Experts,

am facing a serious problem after restoring database files from other sever to a new server. I tried guidelines related to eseutil /p, but things doesnt seems to work with me.
before restoring database i enabled "can be over written by restore" after finishing it I checked if files are properly replaced or not. and it was ok till here..
when i tried to mount it back.. for the error of c1041724 :-(
ran eseutil /p , and tried mounting again, but no luck.

hope to get some helping replies.

Thanks.
Post #: 1
RE: Unable to Mount Store error id:c1041724 - 14.Jul.2007 11:20:27 AM   
mdwasim

 

Posts: 263
Joined: 17.Apr.2007
Status: offline
In event viewer i have


The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

(in reply to mdwasim)
Post #: 2
RE: Unable to Mount Store error id:c1041724 - 14.Jul.2007 12:43:29 PM   
ismail.mohammed

 

Posts: 3018
Joined: 9.May2007
From: India
Status: offline
hi,
before you mount the database, check "do not mount the database" and then try to start the information store service?

Rename old mdbdata folder to mdbdata old and check with blank database.

Now i would suggest to save and clear application even log then after that stop the IS service....
run eseutil /mh "path of the database" check the status what is it showing whether it clean shutdown or dirty shutdown. If it is clean shutdown then
move all the log files, checkpoint file i.e keep only priv1.edb, pirv1.stm, pub1.edb and pub1.stm in mdbdata folder

then run eseutil /d on the database after that check the state again.

Then run isinteg fix command... then start to mount the database if then also fail please paste the event log...i.e the complete error message

(in reply to mdwasim)
Post #: 3
RE: Unable to Mount Store error id:c1041724 - 14.Jul.2007 12:52:01 PM   
mdwasim

 

Posts: 263
Joined: 17.Apr.2007
Status: offline
Hello,

THanks for your reply, let me try as per your guideline and will get back soon..

take care.

(in reply to ismail.mohammed)
Post #: 4
RE: Unable to Mount Store error id:c1041724 - 14.Jul.2007 3:55:37 PM   
mdwasim

 

Posts: 263
Joined: 17.Apr.2007
Status: offline
After going through your guide, still getting  error in event viewer

Event Type: Information
Event Source: ESE
Event Category: General
Event ID: 100
Date:  7/14/2007
Time:  10:50:23 PM
User:  N/A
Computer: EXCHANGE
Description:
Information Store (3552) The database engine 6.05.7638.0002 started.

Event Type: Information
Event Source: ESE
Event Category: General
Event ID: 102
Date:  7/14/2007
Time:  10:50:23 PM
User:  N/A
Computer: EXCHANGE
Description:
Information Store (3552) First Storage Group: The database engine started a new instance (0).

Event Type: Error
Event Source: ESE
Event Category: Logging/Recovery
Event ID: 619
Date:  7/14/2007
Time:  10:50:23 PM
User:  N/A
Computer: EXCHANGE
Description:
Information Store (3552) First Storage Group: Attempted to attach database 'C:\Program Files\Exchsrvr\mdbdata\pub1.edb' but it is a database restored from a backup set on which hard recovery was not started or did not complete successfully.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9519
Date:  7/14/2007
Time:  10:50:23 PM
User:  N/A
Computer: EXCHANGE
Description:
Error 0xfffffde0 starting database "First Storage Group\Public Folder Store (EXCHANGE)" on the Microsoft Exchange Information Store.
Data:
0000: 46 61 69 6c 65 64 20 74   Failed t
0008: 6f 20 61 74 74 61 63 68   o attach
0010: 20 74 6f 20 4a 65 74 20    to Jet
0018: 44 42 00                  DB.    

Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session
Event ID: 9175
Date:  7/14/2007
Time:  10:50:04 PM
User:  N/A
Computer: EXCHANGE
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

:-( :-(

(in reply to mdwasim)
Post #: 5
RE: Unable to Mount Store error id:c1041724 - 14.Jul.2007 4:10:31 PM   
a.grogan

 

Posts: 1917
Joined: 12.Apr.2005
From: London
Status: offline
Hiya, have a look at http://support.microsoft.com/kb/810199 to see if that helps

Cheers

A

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(in reply to mdwasim)
Post #: 6
RE: Unable to Mount Store error id:c1041724 - 14.Jul.2007 4:51:07 PM   
ismail.mohammed

 

Posts: 3018
Joined: 9.May2007
From: India
Status: offline
thanks grogran,
the below article was my target to give him.

Wasim r u restoring the database and then trying to mount, if so then pls follow the grogran article... because right now the database will be inconsistent state and log required is stored in the temp which u have choosed during restoring point so inorder to mount it back you need run this command "eseutil /cc path of the directory that contains restore.env"
it is clearly explained in the article which is being refferred by grogran.

(in reply to a.grogan)
Post #: 7
RE: Unable to Mount Store error id:c1041724 - 15.Jul.2007 1:58:58 AM   
mdwasim

 

Posts: 263
Joined: 17.Apr.2007
Status: offline
Hello frnds,

when i try to use /cc it showup this..

Operation terminated with error -939586631 (Unknown Error, Unknown Error) after 0.0 seconds.

ok other thing..
the server from which i have taken backup was having 270 users mailbox and the new server on which i am trying to restore is having arround 254, some of them got missed.. can this be reason for not properly mounting?

thanks.

(in reply to ismail.mohammed)
Post #: 8
RE: Unable to Mount Store error id:c1041724 - 15.Jul.2007 4:38:29 AM   
ismail.mohammed

 

Posts: 3018
Joined: 9.May2007
From: India
Status: offline
the error which you have pasted indicates that the command is not running on proper file location.

Let say:
I have my database and log file restored in D:\exchsrvr\mdbdata
While doing restore, it will ask for temp for restoring the log files which are not committed during the time of backup and restore.env. I will save in C:\Temp folder.

Now before i could run eseutil /cc, first i will confirm that my log files which are restored in C:\temp file are in sequecne or will check wether it is damaged

so i will go to my directory through command prompt and will type following command for the log files which are stored in a temp folder
C:\exchsrvr\bin>eseutil /ml "c:\temp\e00" once i confirm each and every log files are in sequence then i will go eseutil /cc option

that is C:\exchsrvr\bin>eseutil /cc "c:\temp"

(in reply to mdwasim)
Post #: 9
RE: Unable to Mount Store error id:c1041724 - 15.Jul.2007 6:07:21 AM   
mdwasim

 

Posts: 263
Joined: 17.Apr.2007
Status: offline
ok I checked my logfile dir its C:\logfiles ex\First Storage Group
here i have E0000200.log(5,120kb) and restore.env(2kb)

then i go to cmd.exe
C:\Program Files\Exchsrvr\bin>  C:\exchsrvr\bin>eseutil /ml "c:\logfiles ex\First
Storage Group\E0000200.log"

right till here sir?

(in reply to ismail.mohammed)
Post #: 10
RE: Unable to Mount Store error id:c1041724 - 15.Jul.2007 8:53:07 AM   
ismail.mohammed

 

Posts: 3018
Joined: 9.May2007
From: India
Status: offline
hi,

You need to run like this C:\Program Files\Exchsrvr\bin>  C:\exchsrvr\bin>eseutil /ml "c:\logfiles ex\First Storage Group"
if the log files is ok
then run eseutil /mh on priv1.edb and check the line logs required if you have all the logs then run

eseutil /cc "c:\logfiles ex\First Storage Group"

(in reply to mdwasim)
Post #: 11
RE: Unable to Mount Store error id:c1041724 - 16.Jan.2009 2:47:14 AM   
vnrkumar

 

Posts: 8
Joined: 9.Jan.2009
Status: offline
Hi to all


  I  also having the same problem I tried thiseseutil /cc "c:\logfiles ex\First Storage Group" it's getting error
Operation terminated with error -939523486 Existing log file has bad signature.
please help me to resolve this problem

regards
krishna.

(in reply to ismail.mohammed)
Post #: 12
RE: Unable to Mount Store error id:c1041724 - 16.Jan.2009 7:18:09 AM   
ismail.mohammed

 

Posts: 3018
Joined: 9.May2007
From: India
Status: offline
hi mate,

I believe the log file what you have for the database and the log file in the first storage group is mismatching.

I believe when you restore the database it will ask you temp location to store the uncommitted log file.

And at the same time : you will have log files in the mdbdata folder folder along with the database.

My suggestion would be:
> Move all the log files for first storage group to some other location accept .edb and .stm
> Run eseutil /mh on the priv1.edb and check the logs required option.. it will give the logs required

> then go to the temp folder and under that you will first storage group folder and in that confirm that you have those log files.

> If so then run eseutil /cc path of "C:/temp/First Storage Group"

Note : The error what you are getting is just because your database require the log file which is on temp folder and in the mdbdata folder you have logs which is older or new then restore and mismatch is happening

(in reply to vnrkumar)
Post #: 13
RE: Unable to Mount Store error id:c1041724 - 16.Jan.2009 9:58:56 AM   
de.blackman

 

Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
quote:

Event Type: Error
Event Source: ESE
Event Category: Logging/Recovery
Event ID: 619
Date:  7/14/2007
Time:  10:50:23 PM
User:  N/A
Computer: EXCHANGE
Description:
Information Store (3552) First Storage Group: Attempted to attach database 'C:\Program Files\Exchsrvr\mdbdata\pub1.edb' but it is a database restored from a backup set on which hard recovery was not started or did not complete successfully.


You mentioned you ran ESEUTIL /P on the database?? did you complete the process by running defragmentation and ISINTEG (integrity check)?

I would recommend trying to restore the database again but make sure you clear out ALL contents of the folders where exchange database and transaction logs are located before hand. Make sure you select to commit the logs are restoring and mount the database from the backup application. After restoring and it still fails, then run eseutil /mh on the database and post the output please.

_____________________________

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Forum Moderator
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(in reply to ismail.mohammed)
Post #: 14
RE: Unable to Mount Store error id:c1041724 - 25.Jun.2009 5:41:59 PM   
pconway

 

Posts: 1
Joined: 25.Jun.2009
Status: offline
Hi
I have a similar problem. My exchange server 2003 cannot mount and fails with ID number c1041724 and event ID 9175. I did eseutil /mh and the state was clean shutdown. There is no useful backup.

Can you help. I would much appreciate it.

(in reply to mdwasim)
Post #: 15
RE: Unable to Mount Store error id:c1041724 - 5.Feb.2012 10:33:07 AM   
Ellinor

 

Posts: 99
Joined: 24.Oct.2011
Status: offline
This error message appears because of the following reasons:

1. Exchange Server Log file contains an invalid signature.
2. Your anti-virus software erases or quarantines MS Exchange Server Log file.
3. Executing eseutil/p on damaged Exchange databases without deleting the log files.
4. Running “eseutil /r three-character logfile base name” command with wrong log file base name.
5. Corruption of Exchange Server database.

To resolve the above error message and successfully mount the database, you will need to follow the below steps:

1. Recover Exchange Server Log file from quarantine folder in the anti-virus program.
2. Run eseutil/p to repair corrupted database.
3. In case, the repair utility fails, then restore the database from a valid backup.
4. However, with backup file inaccessible or corrupt, use a third-party Exchange recovery software.

< Message edited by Ellinor -- 11.Oct.2015 1:27:18 AM >

(in reply to mdwasim)
Post #: 16
RE: Unable to Mount Store error id:c1041724 - 16.Jun.2014 12:29:51 AM   
JosephRobinson

 

Posts: 5
Joined: 14.Apr.2014
Status: offline
There are some other advanced application available for recovering unmounted or deleted mailbox from corrupt exchange server database.It is really very advanced and well programmed software that repairs and restores damaged EDB file to usable PST file within few clicks.
http://bit.ly/1mJyqWY
Use Free Trial Version to Get Results.

< Message edited by JosephRobinson -- 23.Feb.2016 3:42:56 AM >
Post #: 17

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