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Unable to download addresbook

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Unable to download addresbook - 25.Jul.2008 8:14:35 AM

mohanrav

Posts: 29
Joined: 13.Feb.2008
Status: offline

Hi all,
One of our user is unable to download addressbook when he is online.(RPC Over HTTP).He is getting the error message as"Object not found".No other user has facing this propblem in that store.The configuration is outlook 2003 with SP2.Even we tried connecting to VPN and try to download the addressbook.but no luck :(

The user's mailbox was recently move dto this new store and only after that he is facing this issue.?
Is it possible to download addressbook in OWA.

Please help me..

Goodwill,
Mohan R

_____________________________

Regards,
Mohan R
Exchange Level 1 Support

Post #: 1

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RE: Unable to download addresbook - 30.Jul.2008 2:03:13 PM

meeranair

Posts: 9
Joined: 29.Jul.2008
Status: offline

Is it with just 1 particular user ?

Check for the following :

1. Check if the System attendant mailbox is disconnected.
2. If it is disconnected, in the MESO Container, check whats the HomeMDB attribute value set as for the same.If it is in "NOT SET" value, copy the Distinguished name of the Store in which the System Attendant mailbox resides and then paste it as the value for HomeMDB in the System Attendant mailbox.
3. Check for the Mail attribute value for the System Attendant mailbox.
4. It should be in the format as follows : [email=SERVERNAME-SA@domain.com]SERVERNAME-SA@domain.com[/email]
5. Send a blank mail to [email=SERVERNAME-SA@domain.com]SERVERNAME-SA@domain.com[/email] and check if you get any rejection mails.
6.If you do not get any rejection mails, check if a New System Attendant mailbox has been created.
7.Now try updating offline address book.
8.If still not working, just rebuild the Offline address book.

Everything shud be working fine now !!!

_____________________________

Meera Nair
MS Exchange Admin Support

(in reply to mohanrav)

Post #: 2