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Undelivered mail - 17.Mar.2006 5:46:33 PM

matt_b

Posts: 34
Joined: 1.Mar.2004
From: Sussex, UK
Status: offline

I have a client who is failing to recieve email from a few external sources. Mail is delivered to an external POP3 account, then the POP3 connector collects every 15mins. Also on the external POP3 account the mail gets forwarded to a Blackberry device.

Now the messages that don't arrive on the Exchange server ARE being delivered to the Blackberry.

Unfortunately the messages are from an important source!!!

Where do I start to solve this?

TIA.

Post #: 1

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RE: Undelivered mail - 17.Mar.2006 11:24:32 PM

AdminFix

Posts: 58
Joined: 13.Mar.2006
Status: offline

Does message tracking show that this message arrived on the server, ever?
If message tracking is not enabled, you can enable it from Server Properties -> General Tab.

(in reply to matt_b)

Post #: 2

RE: Undelivered mail - 23.Mar.2006 3:11:15 PM

matt_b

Posts: 34
Joined: 1.Mar.2004
From: Sussex, UK
Status: offline

Think I have narrowed this down...

It appears that emails from people that have any accents or umlauts in their names are not being delivered on the Exchange server!

Where to look next?

(in reply to AdminFix)

Post #: 3

RE: Undelivered mail - 23.Mar.2006 11:36:51 PM

tankgryl

Posts: 13
Joined: 16.Aug.2004
From: New Zealand
Status: offline

Hi Adminfx,
you said to check to see if message logging was turned on... under properites / general
could you elborate on that please.... as i cant seem to find where you are suggesting
thanks

(in reply to matt_b)

Post #: 4

RE: Undelivered mail - 24.Mar.2006 12:09:26 AM

uemurad

Posts: 5573
Joined: 7.Jan.2004
From: California, USA
Status: online

Open the Exchange System Manager. Drill down to your server. Right click on it and select Properties. On the General tab there is a checkbox to enable Message Tracking.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to tankgryl)

Post #: 5