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Unique Issue in cached mode - 20.Aug.2008 12:07:42 PM

twistedfish

Posts: 1
Joined: 20.Aug.2008
Status: offline

I have user that all of a sudden stopped receiving emails from outside accounts. I am able to see the email get delivered if I am logged in their OWA account, if I don't have outlook open the emails remain in the box. When I open Outlook in cached mode the emails disappear (I know that they have to go somewhere), the are not in ANY of the folders within the account, there are no rules running. If I open Outlook NOT in cached mode everything is fine. This only happens on this account (I have tried on 2 others) and only happens with external emails. I have not tried getting her mail on another computer with Outlook and I have not reinstalled Outlook yet as I would rather know what the issue is and fix it. I also have no errors in my logs.

My question is two parts. 1. how can I track where the messages are going once they are delievered to the mailbox? 2. Has anyone else seen this before?

Configuration;
Exchange 2003 on Server 2003. Both patched and updated
Outlook 2003 on Windows XP Pro. Both patched and updated.

Please let me know if you have seen this or if you have any idea where to look.

Thanks

Post #: 1

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RE: Unique Issue in cached mode - 20.Aug.2008 1:37:41 PM

Junior6621

Posts: 13
Joined: 18.Aug.2008
Status: offline

Quick Idea, does the inbox have new emails received if you send one from outside Inbox "(1)".? You may be sorting by something other than newest date.

(in reply to twistedfish)

Post #: 2

RE: Unique Issue in cached mode - 20.Aug.2008 1:42:06 PM

jveldh

Posts: 648
Joined: 12.Apr.2008
From: The Netherlands
Status: offline

Hi,

I have never seen this issue before, you say that if you switch off the cached mode everything works OK. But before you enable it have you deleted the ost file ?

Maybe it's corrupted or something and that is causing the issue

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Johan Veldhuis

Visit my website

(in reply to twistedfish)

Post #: 3