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User can't send - 10.Nov.2008 6:13:00 PM

rsblind

Posts: 13
Joined: 7.Nov.2008
Status: offline

I have a user that Outlook is saying his mailbox is over the limit but the in reality he is well under the limit.
Outlook non-cached.
Exchange 2007
Outlook 2003 and 2007

Outlook reports his mailbox at 100Mb which is exactly what Exchange 2007 is seeing but, the limit is set to 6 Gigs.
I've removed the limit and changed it's value with no luck...

Please help..
Rob

Post #: 1

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RE: User can't send - 10.Nov.2008 6:31:25 PM

rsblind

Posts: 13
Joined: 7.Nov.2008
Status: offline

Nevermind, Fixed it myself...

Restart of the System Attendant service...

Thanks anyway.
Rob

(in reply to rsblind)

Post #: 2

RE: User can't send - 11.Nov.2008 10:05:24 AM

rsblind

Posts: 13
Joined: 7.Nov.2008
Status: offline

Actually now, it's back, except for a different user. He has a large mailbox but he is set to unlimited. I restarted the SA service without any luck.

Thanks
R

(in reply to rsblind)

Post #: 3

RE: User can't send - 11.Nov.2008 11:07:41 AM

Exchange_Geek

Posts: 1026
Joined: 31.Dec.2006
Status: offline

If you make any changes on mailboxes in E2k7 (or even in legacy servers), it wont come into affect ASAP.

There is a mailbox cache which gets changed every 2 hrs.

So, if you want to enforce any change done ASAP - restart IS service.

P.S- Have you run Get-MailboxStatistics to verify what the actual mailbox size is ?

(in reply to rsblind)

Post #: 4

RE: User can't send - 11.Nov.2008 1:30:31 PM

rsblind

Posts: 13
Joined: 7.Nov.2008
Status: offline

Ok, I thought it was immediate. Up to 2 hours??? That seems like a lot.

But a restart of the Information Store will bring reset it immediately at the cost of taking everyone offline...

Anyway, It has been corrected. He can now send.

Hmmm.
Thanks
R

(in reply to Exchange_Geek)

Post #: 5

RE: User can't send - 11.Nov.2008 8:57:02 PM

Sembee

Posts: 3960
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline

Changes to mailbox settings take up to two hours to take effect because of the way Exchange caches those settings. It has been like that since Exchange 5.5.
While you can reduce the time it is not recommended as it will have an impact on the performance of the server. I once saw it reduced to 30 minutes and the domain controllers and Exchange servers were practically dead. I had to disable Exchange services remotely, change the value and then restart them to get things going again.

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://www.sembee.co.uk/
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(in reply to rsblind)

Post #: 6