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Webmail not loading - 5.Sep.2005 8:04:25 PM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
Hey guys,
I have webmail access setup and it was working well until i noticed that when a user log's on to their web mail all they get is the mail menu and all that appears in the inbox is trying to "loading". It shows that you have new mail in your inbox but does not show that mail, anyone had this problem or have any advice?
Note:Exchange 2003
Post #: 1
RE: Webmail not loading - 5.Sep.2005 8:17:34 PM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
I have just notice in iis, public,exchange and exadmin has nothing in it…. How do I get it back?

(in reply to Sunny.C)
Post #: 2
RE: Webmail not loading - 5.Sep.2005 10:34:48 PM   
consultOz

 

Posts: 907
Joined: 11.Mar.2005
From: Virginia, USA
Status: offline
Sunny

Check this out

http://support.microsoft.com/?kbid=280823
http://support.microsoft.com/kb/296232/
http://support.microsoft.com/?kbid=888033

Cheers
oz

_____________________________

Good luck and Best Regards
Oz Ozugurlu
MVP (Exchange)
MCITP (EMA),MCITP (EA), MCITP (SA),
MCSE 2003 M+ S+, MCDST
Security+, Project+ ,Server+
http://smtp25.blogspot.com (Blog)
http://telnet25.wordpress.com (Blog)

(in reply to Sunny.C)
Post #: 3
RE: Webmail not loading - 5.Sep.2005 10:36:57 PM   
Henrik Walther

 

Posts: 6849
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline
If you haven't already done so first apply the IIS 6.0 corruption:

http://support.microsoft.com/?id=831464

If this doesn't help you may need to reset the OWA virtual folders:

http://support.microsoft.com/?id=883380

_____________________________

HTH
Henrik Walther
Exchange MVP | MCM: Exchange 2007
MCITP: EMA, MCITP: EA, MCSE: M+S

Order my Exchange Server 2007 Book!

(in reply to Sunny.C)
Post #: 4
RE: Webmail not loading - 6.Sep.2005 1:05:00 AM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
First option did nothing for me, but when i reset the directory it's back to normal.I've had this
problem before and did something similar.
Thanks for the help.

(in reply to Henrik Walther)
Post #: 5
RE: Webmail not loading - 6.Sep.2005 2:06:55 AM   
Henrik Walther

 

Posts: 6849
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline
Good to hear you got the problem nailed, but if it happened before you must have done something to end up in this situation?


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HTH
Henrik Walther
Exchange MVP | MCM: Exchange 2007
MCITP: EMA, MCITP: EA, MCSE: M+S

Order my Exchange Server 2007 Book!

(in reply to Sunny.C)
Post #: 6
RE: Webmail not loading - 6.Sep.2005 8:49:50 AM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
It was on a different server before. I think something like server patch would have caused the problem...

(in reply to Henrik Walther)
Post #: 7
RE: Webmail not loading - 30.Oct.2005 6:46:48 PM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
Hey guys,
I have the same problem once again, but this time none of the method's in the above doc's is fixing the problem.I have no error's in my logs, all i have is unloaded icons and it's saying "Loading".

(in reply to Sunny.C)
Post #: 8
RE: Webmail not loading - 31.Oct.2005 7:01:42 AM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
anyone?

(in reply to Sunny.C)
Post #: 9
RE: Webmail not loading - 2.Nov.2005 12:49:37 AM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
I think this is caused by a microsoft patch the stuff's around with the owa themes. Anyone know anything more
about this?

(in reply to Sunny.C)
Post #: 10
RE: Webmail not loading - 15.Nov.2005 5:57:13 PM   
yeahyeahyeahwhoo

 

Posts: 1
Joined: 15.Nov.2005
Status: offline
just an FYI,

i had this problem on a single user and it was fixed by deleting the internet temp files.

(in reply to Sunny.C)
Post #: 11
RE: Webmail not loading - 18.Nov.2005 6:10:12 PM   
jozefolsovsky

 

Posts: 14
Joined: 18.Nov.2005
Status: offline
Just try to go to IE menu Tools/Internet Options, tab Security, chose Trusted Sites, click on Sites.. and add your Exchange server.
With http or https, it depends if you are using SSL or not.

(in reply to Sunny.C)
Post #: 12
RE: Webmail not loading - 22.Nov.2005 9:20:04 AM   
Joup

 

Posts: 5
Joined: 11.Nov.2005
From: Sweden
Status: offline
Do you use Trend Antivirus? That can cause some problems with OWA.

(in reply to jozefolsovsky)
Post #: 13
RE: Webmail not loading - 22.Nov.2005 4:05:31 PM   
jheckman

 

Posts: 42
Joined: 2.Jan.2002
From: Washington DC
Status: offline
Not sure if this helps, but I had a similar problem on a machine that I installed a policy on. When I disabled ActiveX, OWA inbox just said loading. So I guess if adding it to a trusted site did not help then could it be disabled elsewhere ? Is this happening on 1 machine or every machine. 1 user or many .. Good Luck

(in reply to Joup)
Post #: 14
RE: Webmail not loading - 25.Nov.2005 3:22:19 AM   
nichiban

 

Posts: 3
Joined: 25.Nov.2005
Status: offline
Hi,

i've got the same problem , but all of the methods don't fix the problem.

any suggestion?

(in reply to jheckman)
Post #: 15
RE: Webmail not loading - 25.Nov.2005 5:17:09 AM   
Sunny.C

 

Posts: 186
Joined: 5.Apr.2005
From: sydney
Status: offline
Try reloading the templates for webmail.

(in reply to nichiban)
Post #: 16
RE: Webmail not loading - 28.Nov.2005 10:20:50 AM   
nichiban

 

Posts: 3
Joined: 25.Nov.2005
Status: offline
Hi Sunny,

how to reload the templates ?

fyi , it happen to all users and also when I sit on the server and try to access http://localhost/exchange l the same error happen.

(in reply to Sunny.C)
Post #: 17

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