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adding a new Exchange user to outlook

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adding a new Exchange user to outlook - 21.Sep.2004 9:56:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

What I have done so far is:

I added a user into the active directory and set her up on the domain with a mailbox and email address.

From the workstation she can access all functions and programs on the domain and everthing esle works fine.

My problem consists of trying to configure Outlook on the user�s workstation.

Here�s what I do. I right click on the Outlook icon and choose properties. Then I choose create new user. Then it gives me options of what kind of new account I want to set up. One of the options is MS exchange server account. I select the MS exchange account and it prompts me for MS exchange server and the user�s name. I fill in the fields with the serve name and the user name. I click check name and it returns that the user is not in the address list of the domain.

I�ve entered other accounts on the workstation and click check name and it has no problem finding the name.

So my question is where do I add the user into the address list?

Post #: 1

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RE: adding a new Exchange user to outlook - 21.Sep.2004 10:13:00 PM

Zelandakh

Posts: 272
Joined: 28.Jul.2004
From: London
Status: offline

sounds like an AD sync problem. More than one DC?

if you still have an NT4 DC, type net accounts /sync but if you are 2k all the way through it no longer works.

wait for sync to complete and you should be ok.

(in reply to trog)

Post #: 2

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:43:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

There is only one DC.
The server is running MS Server 2003 Small Business. With Exchange 2003 All the workstations are XP pro with Office 2003 The one workstation I�m having problems with is running Windows 2000.

On the workstation in question I can log onto the Administer account and utilize Outlook without any errors. I can also add other existing users email accounts to Outlook on the workstation.

(in reply to trog)

Post #: 3

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:44:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

I'm thinking it has somthing to do with the individuals user's account.

(in reply to trog)

Post #: 4

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:44:00 PM

Zelandakh

Posts: 272
Joined: 28.Jul.2004
From: London
Status: offline

On your workstation, try sending an email to this user and see if that helps.

(in reply to trog)

Post #: 5

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:46:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

it was sent and delivered.

(in reply to trog)

Post #: 6

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:48:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

i think this 2000 box may have been upgraded from a NT workstation. If that is the case could the domain be looking in the WINNT/profiles directory for the users account?

(in reply to trog)

Post #: 7

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:49:00 PM

Zelandakh

Posts: 272
Joined: 28.Jul.2004
From: London
Status: offline

ok, so can you create the user now?

Also try exchange FQDN rather than netbios name. Probably not going to make any difference, but while you are there!

(in reply to trog)

Post #: 8

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:51:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

creat the user again?

(in reply to trog)

Post #: 9

RE: adding a new Exchange user to outlook - 21.Sep.2004 10:54:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

thanks for the help i'll try a few thing and post up what i find out.

(in reply to trog)

Post #: 10

RE: adding a new Exchange user to outlook - 21.Sep.2004 11:10:00 PM

Zelandakh

Posts: 272
Joined: 28.Jul.2004
From: London
Status: offline

sorry no - I meant create the outlook profile again, not the mailbox.

(in reply to trog)

Post #: 11

RE: adding a new Exchange user to outlook - 21.Sep.2004 11:14:00 PM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

gotcha, i thought that might be what you ment.

I'm off site right now giving phone support with one of my techs. I' going to head that way and I'll try creating a new profile then.

(in reply to trog)

Post #: 12

RE: adding a new Exchange user to outlook - 24.Sep.2004 2:21:00 AM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

ok i'm back at it.

I've sent a test email from another email account to the account in question and it was returned. so i'm back to square one.

(in reply to trog)

Post #: 13

RE: adding a new Exchange user to outlook - 25.Sep.2004 3:59:00 AM

trog

Posts: 17
Joined: 17.Sep.2004
From: Oklahoma City
Status: offline

ok now i can send email internally but not out of the building.

if they have 5 licences and this is the 6th user could this be the problem. and where can i find how many licences they have. I've looked under licences in the server mangment is this the correct place?

(in reply to trog)

Post #: 14