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adding user problem - 11.May2006 10:04:33 AM

php3ch0

Posts: 11
Joined: 15.Sep.2005
Status: offline

Has anyone come accross this problem?

When I add a new user and mailbox exchange server is not accessible over the internet. I have to restart then all is fine.

Everything was working OK about 2 weeks ago then I added an update and that is when the problems started. I do not want to uninstall the update as it was a security one.

please help

thanks

Post #: 1

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RE: adding user problem - 11.May2006 1:42:25 PM

alankar

Posts: 42
Joined: 23.Sep.2002
From: Kuwait
Status: offline

Dear PHP,

is it not available for the newley created users or for all the users ?

if it is for the new users , try to not to access the web immediately when you create the mailbox , first open the mailbox internally from outlook , so the exchange attributes for the new users like email address will appear under the user's exchange properties, then try to open OWA from internally, finally try it from external.

please let me know your situation after you read this post.

Regards

Alaa Alian Al-Ankar
Blog: http://ExchGuru.Blogspot.com

(in reply to php3ch0)

Post #: 2

RE: adding user problem - 11.May2006 2:01:25 PM

php3ch0

Posts: 11
Joined: 15.Sep.2005
Status: offline

what happens is after I add a new user no-one can access owa remotely just get a 404 error. or mailserver/remote or through outlook

After restarting the server all is fine.

(in reply to alankar)

Post #: 3

RE: adding user problem - 11.May2006 2:13:49 PM

alankar

Posts: 42
Joined: 23.Sep.2002
From: Kuwait
Status: offline

Dear PHP,

straing this is the first time i face such problem, creating a mailbox has nothing to do with the functionality of your OWA, or accessibility from out.

you need to do more investigation on IIS and Exchange.

Regards

Alaa Alian Al-Ankar
Blog: http://ExchGuru.Blogspot.com

(in reply to php3ch0)

Post #: 4

RE: adding user problem - 11.May2006 4:23:52 PM

php3ch0

Posts: 11
Joined: 15.Sep.2005
Status: offline

Thanks I will have a look. If anyone else has any suggestions please let me know.

(in reply to alankar)

Post #: 5

RE: adding user problem - 18.May2006 10:12:12 AM

php3ch0

Posts: 11
Joined: 15.Sep.2005
Status: offline

I have managed to find out exactly when this happens.

Once I have added all the user details there is downtime between the wizard adding the user (when the blue bar screen appears) until I click the finish button.

Unfortunately this means that when I am using remote desktop I get looged out and cannot click the finish button.

(in reply to php3ch0)

Post #: 6

RE: adding user problem - 18.May2006 2:19:44 PM

hddcrasher

Posts: 206
Joined: 1.May2003
From: Texas
Status: offline

Why are you using rdp to manage your exchange server? Is it not possible to install the ESM and ADUC tools on your desktop?

(in reply to php3ch0)

Post #: 7

RE: adding user problem - 18.May2006 2:25:55 PM

php3ch0

Posts: 11
Joined: 15.Sep.2005
Status: offline

I'm not in the office can I do that from outside the VPN?

It is also crashing while other wizards run.

(in reply to hddcrasher)

Post #: 8

RE: adding user problem - 18.May2006 2:37:37 PM

hddcrasher

Posts: 206
Joined: 1.May2003
From: Texas
Status: offline

No you would not want to open your firewall to allow these kind of tools to run outside of VPN.
I also advise not to allow RDP to Exchange server from outside without vpn.

If you can install on your pc and then vpn this should work just fine.
Be sure and use the run as command when starting these tools.

I have a laptop with darn near every tool you can think of and I just use vpn to connect when not on-site

(in reply to php3ch0)

Post #: 9