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autodiscover.xml failed to respond - - HELP

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autodiscover.xml failed to respond - - HELP - 19.Oct.2008 4:52:12 PM   
stevenjwilliams83

 

Posts: 102
Joined: 18.Mar.2008
Status: offline
Hello -

I used this awesome tool that heard about on these forums and it seems like my firewall access for autodiscover works.  It seems to be getting through, plus OWA, Activesync, and Outlook Anywhere works when I configure outlook 2007 client to RPC proxy settings.  So now why doesnt autodiscover work??  I ran the test and got the following error about the autodiscover.xml.....is there something that i need to fix with the XML to get this to work??  I am so close, but dont understand this xml error.
Connectivity Test Failed


Test Details





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Attempting full AutoDiscover and RPC/HTTP Logon (if requested)


Testing AutoDiscover and/or RPC/HTTP Logon failed.


Test Steps











Attempting each method of contacting the AutoDiscover Service


Failed to contact the AutoDiscover service successfully by any method


Test Steps











Attempting to test potential AutoDiscover URL https://MyDomain.com/AutoDiscover/AutoDiscover.xml


Failed testing this potential AutoDiscover URL


Test Steps











Attempting to Resolve the host name MyDomain.com in DNS.


Host successfully Resolved


Additional Details


IP(s) returned: XXX.XXX.XXX.XXX






Testing TCP Port 443 on host MyDomain.com to ensure it is listening/open.


The specified port is either blocked, not listening, or not producing the expected response.







Tell me more about this step


Additional Details


A Socket Exception occured: Exception Details: Message: No connection could be made because the target machine actively refused it XXX.XXX.XXX.XXX:443 Type: System.Net.Sockets.SocketException Stack Trace: at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port) at Microsoft.Exchange.Tools.ExRca.Tests.TcpPortTest.PerformTestReally()






Attempting to test potential AutoDiscover URL https://autodiscover.MyDomain.com/AutoDiscover/AutoDiscover.xml


Failed testing this potential AutoDiscover URL


Test Steps











Attempting to Resolve the host name autodiscover.quantumdi.com in DNS.


Host successfully Resolved


Additional Details


IP(s) returned: XXX.XXX.XXX.XXX






Testing TCP Port 443 on host autodiscover.MyDomain.com to ensure it is listening/open.


The port was opened successfully.






Testing SSLCertificate for validity.


The certificate passed all validation requirements.


Additional Details


Subject: CN=mail.MyDomain.com, OU=IT, O="Company Name", L=City, S=State, C=US, Issuer OU=Equifax Secure Certificate Authority, O=Equifax, C=US






Attempting to Retrieve XML AutoDiscover Response from url https://autodiscover.MyDomain.com/AutoDiscover/AutoDiscover.xml for user User@MyDomain.com


Failed to obtain AutoDiscover XML response.







Tell me more about this step


Additional Details


Exception Details: Message: The remote server returned an error: (403) Forbidden. Type: System.Net.WebException Stack Trace: at System.Net.HttpWebRequest.GetResponse() at Microsoft.Exchange.Tools.ExRca.Tests.AutoDiscover.Outlook.AutoDiscoverGetOutlookXMLTest.Discover(String emailAddress, String url, NetworkCredential creds, String& errorDetails)






Attempting to contact the AutoDiscover service using the HTTP redirect method.


Failed to contact AutoDiscover using the HTTP Redirect method







Tell me more about this step


Test Steps











Attempting to Resolve the host name autodiscover.MyDomain.com in DNS.


Host successfully Resolved


Additional Details


IP(s) returned: XXX.XXX.XXX.XXX






Testing TCP Port 80 on host autodiscover.MyDomain.com to ensure it is listening/open.


The port was opened successfully.






Checking Host autodiscover.MyDomain.com for an HTTP redirect to AutoDiscover


Failed to get an HTTP redirect response for AutoDiscover







Tell me more about this step


Additional Details


A WebException occured while attempting to obtain the redirect URL. Exception Details: Message: The remote server returned an error: (403) Forbidden. Type: System.Net.WebException Stack Trace: at System.Net.HttpWebRequest.GetResponse() at Microsoft.Exchange.Tools.ExRca.Tests.AutoDiscover.AutoDiscHttpRedirectTest.PerformTestReally()






Attempting to contact the AutoDiscover service using the DNS SRV redirect method.


Failed to contact AutoDiscover using the DNS SRV redirect method.


Test Steps











Attempting to locate SRV record _autodiscover._tcp.MyDomain.com in DNS.


Failed to find AutoDiscover SRV record in DNS.







Tell me more about this step
Post #: 1
RE: autodiscover.xml failed to respond - - HELP - 19.Oct.2008 5:06:38 PM   
Elan Shudnow

 

Posts: 897
Joined: 4.Jan.2007
From: Chicago, IL
Status: offline
Let's make sure all things are configured correctly. 

1. Your certificate contains a name autodiscover.domain.com.   It looks like you have this done as you passed certificate validity check.

2.  Port 443 is open.  Looks like this is done as well.

3. Your CAS is configured for Autodiscover.  Set-ClientAccessServer Server -AutodiscoverInternalURI FQDNHere.  You can do a Get-ClientAccessServer to see what this is currently configured as.  Make sure that you run the Set command for this server so it contains an FQDN which is in the certificate and which the certificate is enabled for the IIS service.

4.  You'll also want to make sure each service is configured properly for web services for both InternalURL and ExternalURL to ensure that the Autodiscover Service will see whether they client is connecting from the Outside or Inside which determines which URL is returned to the Outlook client.

5. Make sure all relevant Exchange services are running.  Don't need IMAP/POP/Etc unless you are using them.

6. Make sure there's no relevant errors in the Event Viewer

7. Try turning on Diagnostic Logging:
set-EventLogLevel "MSExchange Autodiscover\Core" -Level High
set-EventLogLevel "MSExchange Autodiscover\Web" -Level High
set-EventLogLevel "MSExchange Autodiscover\Provider" -Level High

_____________________________

Elan Shudnow
Exchange MVP
http://www.shudnow.net

(in reply to stevenjwilliams83)
Post #: 2

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