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autodiscover help please/

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autodiscover help please/ - 27.Oct.2008 6:51:32 AM   
mpjtaylor

 

Posts: 14
Joined: 6.Jan.2006
Status: offline 		Hi can anyone help me resolve this Ive read loads of guides but I still cannot get it to work!

I have several Vista machines with Outlook 2007 SP1 installed, When using the Test E-mail AutoConfiguration I get the following results:

Srv record lookup for ourdomain.com starting
Autodiscover URL redirection to https://webemail.ourdomain.com/autodiscover/autodiscover.xml
Auttodiscover to https://webemail.ourdomain.com/autodiscover/autodiscover.xml starting
Autodiscover request completed with http status code 503
Autodiscover to https://webemail.ourdomain.com/autodiscover/autodiscover.xml FAILED (0x80004005)
Srv record for outdomain.com FAILED (0x80004005)


Using the EMC command Test-OutlookWebServices | fl


Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address administrator@ourdomain.com.

Id      : 1007
Type    : Information
Message : Testing server server.forest.local with the published name https://server.forest.lo
          cal/EWS/Exchange.asmx & https://webemail.ourdomain.com/owa.

Id      : 1019
Type    : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover URL on this objec
          t is https://webemail.ourdomain.com/autodiscover/autodiscover.xml.

Id      : 1013
Type    : Error
Message : When contacting https://ourdomain.com/autodiscover/autodiscover.xml recei
          ved the error The remote server returned an error: (401) Unauthorized.

Id      : 1006
Type    : Error
Message : The Autodiscover service could not be contacted.

In DNS I have an SRV record for ourdomain.com _tcp _autodiscover pointing to webemail.ourdomain.com on port 443

In IIS there is a default website which has Autodisover and EWS on it but also a webemail.ourdomain.com site which is used to access OWA. There is a certificate for webemail.ourdomain.com

If I browse to https://webemail.ourdomain.com/autodiscover/autodiscover.xml I get 600  Invalid Request

What I dont understand is surley Autodiscover is on the default website and not on webemail.ourdomain.com website then this is wrong?

Can anyone please advise me as to how to resolve this, currently no OOF, Free busy etc work with outlook 2007 clients.

Many Thanks

Marcus
Post #: 1
RE: autodiscover help please/ - 27.Oct.2008 9:30:30 AM   
Elan Shudnow

 

Posts: 666
Joined: 4.Jan.2007
From: Chicago, IL
Status: offline 		Why'd you separate your websites if you're using the SRV record for Autodiscover?  You'd only separate the websites if you wanted to use your webmail.domain.com certificate for things like OWA, OOF, OAB, Etc. and then autodiscover.domain.com has its own website with its autodiscover.domain.com website.

Get things all back on the default website, use the webmail.domain.com certificate and then the SRV should work.  Or get everything back on the default website and use a SAN cert with the autodiscover.domain.com certificate in there.

You'll want to look at the following commands:
Remove-OWAVirtualDirectory:
http://technet.microsoft.com/en-us/library/aa998237(EXCHG.80).aspx
New-OWAVirtualDirectory
http://technet.microsoft.com/en-us/library/bb123752(EXCHG.80).aspx

There's also, OABVirtualDirectory, WebServicesVirtualDirectory (OOF/FreeBusy), etc.

_____________________________

Elan Shudnow
Exchange MVP
http://www.shudnow.net

(in reply to mpjtaylor)
Post #: 2
RE: autodiscover help please/ - 27.Oct.2008 9:37:51 AM   
mpjtaylor

 

Posts: 14
Joined: 6.Jan.2006
Status: offline 		Elan,

Thanks for a quick reply, after closer inspection it appears the IIS website that has webemail.ourdomain.com does nothing and Ive turned it off :0

So it would mean that everything is running ont he default website! just doesnt work

Regards

Marcus

(in reply to Elan Shudnow)
Post #: 3
RE: autodiscover help please/ - 27.Oct.2008 9:40:01 AM   
Elan Shudnow

 

Posts: 666
Joined: 4.Jan.2007
From: Chicago, IL
Status: offline 		Do a Get-Exchangecertificate.  Post the output of services the certificate is enabled for.  Do you see anything in event logs?

Do you have a webemail.ourdomain.com DNS Zone on both the internet and internally (Split DNS)?

_____________________________

Elan Shudnow
Exchange MVP
http://www.shudnow.net

(in reply to mpjtaylor)
Post #: 4
RE: autodiscover help please/ - 27.Oct.2008 9:45:09 AM   
mpjtaylor

 

Posts: 14
Joined: 6.Jan.2006
Status: offline 		strangely enough on using that command it lists 14 different Thumbprnits with different services!

Thumbprint                                Services   Subject
----------                                --------   -------
9A9DB847A4F1C856AF64CCD2DED04A80B3A13225  ...W.      CN=anderida.forest.local
D84276A01515706D24055A9D0F4AD40E3724653D  ...W.      CN=webemail.ourdomain.com, OU=Comodo...
C1ACFE7A86C642EE1864754199CF9482DF72A4BF  IP...      CN=server, DC=forest, DC=local
BEECF991E389782E01AA62135D231C9FB2AB94F2  .....      CN=SERVER, O=Company Name Limited, ...
EC96514C66D0199ED16A78D1E4540928306B2A5C  IP..S      CN=SERVER, O=Company Name Limited, ...
67BD6A1E7268AEF29A58644351BBDFDE06F4ABC0  ....S      CN=192.168.20.59, O=Company Name Limi...
C9051DCCA297DD024DD092F98F47991CE93729C8  ....S      CN=webemail.ourdomain.com, O=Corpora...
AB6A4BC3DD1B74CBC988AF709FA65F2A80EDCCC6  ....S      O=Company Name Limited, L=Town, S=...
072A23849120B693089C076054A295168B0AFDCD  ....S      CN=webemail.ourdomain.com, O=Corpora...
2852350ACA9BC1870A959D094F3199D57E0723AB  IP...      CN=server
9628D98C7512AB43CBF139C8C40BE83AF40A889E  ....S      CN=webemail.ourdomain.com
8059C3BA39913B61D0D39F46C8CA45AC79B24F2A  .....      CN=webemail.ourdomain.com, O=FOREST,...
DBCD98ACC55C12C1BD83FD39341A253EF0353241  .....      CN=webemail.ourdomain.com, O=FOREST,...
8F70CA908E08AFB03FA7800D3624EC16256BA03F  IP..S      CN=webemail.ourdomain.com, O=forest,...


Yes we do have the webemail.ourdomain.com internally and externally on DNS

(in reply to Elan Shudnow)
Post #: 5
RE: autodiscover help please/ - 27.Oct.2008 9:48:38 AM   
Elan Shudnow

 

Posts: 666
Joined: 4.Jan.2007
From: Chicago, IL
Status: offline 		Clean that up!  You should only see one webemail.ourdomain.com and one NetBIOS (self-signed cert).  You don't even really need the self-signed cert, but I always keep it since the PKI cert will always be chosen first.

Make sure when you set all your services, both InternalURL and ExternalURL get set to your webemail.ourdomain.com.

You can check out this post here:
http://forums.msexchange.org/m_1800490063/mpage_1/tm.htm

I walk through the process of setting up the Autodiscover and its' services.

_____________________________

Elan Shudnow
Exchange MVP
http://www.shudnow.net

(in reply to mpjtaylor)
Post #: 6
RE: autodiscover help please/ - 27.Oct.2008 9:48:46 AM   
mpjtaylor

 

Posts: 14
Joined: 6.Jan.2006
Status: offline 		I dont see anything in the exchange server event log nor the vista client machine that indicates anything .

(in reply to mpjtaylor)
Post #: 7
RE: autodiscover help please/ - 30.Oct.2008 10:43:55 AM   
mpjtaylor

 

Posts: 14
Joined: 6.Jan.2006
Status: offline 		Elan Shudnow

thanks for you help, just followed the link you gave me but Im still not getting the same problems :(

Any ideas!

IIS LOG indicates :

2008-09-24 07:10:50 W3SVC1 192.168.20.59 POST /autodiscover/autodiscover.xml - 443 - 192.168.20.24 Microsoft+Office/12.0+(Windows+NT+6.0;+Microsoft+Office+Outlook+12.0.4518;+Pro) 401 2 64


Many thanks

Marcus

< Message edited by mpjtaylor -- 30.Oct.2008 11:23:07 AM >

(in reply to mpjtaylor)
Post #: 8

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