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can't open emails after restoring - 5.May2004 4:17:00 PM

rabih

Posts: 3
Joined: 5.May2004
From: lebanon
Status: offline

Hi all,
I just wanna ask, last week I had corruption in my information store,but when I restored the mailbox storage, the user they r able to see theire folders and messages in theire outlook, but they can't open any message,on the headers they see the following "the item can't be displayed in the preview pane.open the item to read its contents" and when they double click it give error" coud not open".......and I am facing the same with contacts......but the email which received from local user it open normal and u can read its contents....what do u think the cos of this matter, and what should I do to make them able to see their old emails.....thank you all for any help

Post #: 1

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RE: can't open emails after restoring - 6.May2004 12:35:00 PM

pjhutch

Posts: 3055
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline

Make sure the Mailbox permissions have been correctly set via AD Users and Computers, Account Properties, Exch Advanced, Mailbox Rights. It may be just a delay while AD restores rights straight after a restore.

(in reply to rabih)

Post #: 2

RE: can't open emails after restoring - 13.Jul.2004 9:40:00 PM

jsaul

Posts: 1
Joined: 13.Jul.2004
From: Philadelphia, PA
Status: offline

Hello,
We are new to sbs2003 and exchange. We are having the same issue with opening most old emails.

MESSAGE IS:

"Can�t open this item. Could not complete the operation because the service provider does not support it."

Does anyone have a solution?

(in reply to rabih)

Post #: 3

RE: can't open emails after restoring - 8.Sep.2004 11:37:00 PM

Guest

Looks like it the way you restored the databases.
do not set the option to mount the DB 's on restore.

ensure that DB's are set to be overwritten by restore then dismount store.
delete all files in mdbdata folder then rerun the restore

Try to mount DB - run consistency check
All messages should be accessible..

(in reply to rabih)

Post #: 4

RE: can't open emails after restoring - 27.Sep.2004 9:36:00 AM

krapaud

Posts: 2
Joined: 27.Sep.2004
From: France
Status: offline

hello,
i'm having quite the same problem.
Recently our Raid disks went down and so did the .edb database. I repaired the database using the eseutil utility but some mails that were sent right at the time of the crash are unavailable.
I guess the logs weren't integrated in the .edb file but the indexes were created...
So people have mail they can't neither view nor delete.
I tried deleting them directly from the server but it says that the file is unavailable or missing.
What can I do to flush those files?

thanks!

(in reply to rabih)

Post #: 5

RE: can't open emails after restoring - 27.Sep.2004 5:56:00 PM

Exchange_Admin

Posts: 376
Joined: 23.Feb.2003
From: Texas
Status: offline

In response to krapaud:
You will need to run an ISINTEG -FIX against the database. This will clear up the pointers in the tables that are pointing to messages that no longer exist because ESEUTIL /P was run and the corrupt pages in the database contained these messages.

To rabih:
An ISINTEG -FIX may also correct your problem but I am not positive.

(in reply to rabih)

Post #: 6

RE: can't open emails after restoring - 4.Oct.2004 4:32:00 PM